Mark Stibal
Mark Stibal at Burnsville Toyota

Mark Stibal

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

4.8
98 Reviews
4.8

98 Reviews

Write a Review

Dealership Experience

24 yrs, 8 mos

Languages Spoken

English English

98 Reviews of Mark Stibal

May 04, 2024

Dealership Rating
Employee Rating

excellent service was informed of findings of recall and advised immediately that there were no defects noted excellent waiting area and wonderful staff More

by guard42362
Service Price Transparency
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Recommend Dealer
Yes

April 25, 2024

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Mark was accommodating and knowledgeable. He told me exactly what was to be done and how long it would take. The work was completed well within the predicted time frame. The cookies and hot More

by RDMAVIS
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Recommend Dealer
Yes
Apr 30, 2024

Burnsville Toyota responded

Hi, and thanks for your kind words! We appreciate our team here at Burnsville Toyota and I am thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I am very happy to hear that this was achieved with you. Thank you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 24, 2024

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The service department has always been excellent. They found the source of a persistent rattle in the exhaust system with a few well-placed rivets, rather than replacing a part which I had been wait More

by rjpeterso
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Recommend Dealer
Yes
Apr 26, 2024

Burnsville Toyota responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 24, 2024

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Staff was friendly and welcoming when arrived. Service was great and they keep you updated. More

by bao_xiong08
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Recommend Dealer
Yes
Apr 26, 2024

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 24, 2024

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Terrible service. The service writer yanks my door open is hard as he could. He then hangs on my door. I am not even sure if they changed the oil. They did not swap t More

by MUSTANGHORSEPOWER01
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Recommend Dealer
No

Other Employees Tagged: The person who billed me was busy on her phone.

Apr 29, 2024

Burnsville Toyota responded

Hello, thank you for reaching out. We reviewed the surveillance videos from your most recent interaction with our advisor and believe you may have given the wrong store a review. Please contact me so we can discuss this further and ensure 100% satisfaction. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 20, 2024

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Great service and warranty! I bought my truck new at Burnsville Toyota and all my maintenance is done there. Since 2009 it’s running great! More

by lawrence.jacobs65
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Recommend Dealer
Yes
Apr 23, 2024

Burnsville Toyota responded

Lawrence, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 19, 2024

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Explained what is being done with the recall exactly the time they said it would More

by cordyhazel
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Recommend Dealer
Yes
Apr 23, 2024

Burnsville Toyota responded

Thanks for the kudos, Cordy. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 18, 2024

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The service was good and quick . Thought I was gonna stay long but it took less than an hour regardless of the line More

by BRITNEYBOSIRE2016
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Recommend Dealer
Yes
Apr 22, 2024

Burnsville Toyota responded

Britney, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. I am extremely happy that you left satisfied and do appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 16, 2024

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They figured out what that awful knocking was and fixed it with time to spare, I got my vehicle back in time to get to work More

by WENDYMAREAU
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Recommend Dealer
Yes
Apr 18, 2024

Burnsville Toyota responded

Wendy, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Burnsville Toyota and we look forward to your continued business! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 14, 2024

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Delivered as desired. N n n n n n n n n n n n no problem. More

by CALROESKE
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Recommend Dealer
Yes

Other Employees Tagged: Jason Colby

Apr 16, 2024

Burnsville Toyota responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and I am glad we met our goals during your visit. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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