Mick Schott | Page 74

Great service every time I take my truck in. This will be my servicing dearlership for as long as I have this truck. Great job. my servicing dearlership for as long as I have this truck. Great job. More

by cmy1 Verified Customer Verified Customer

Print

10 all the way!!! The Service Adviser was exceptional! Mick and the girl who helped with rental was also very fast and efficient ! They need a raise or bonus!! They had me in and out no problem. Answering Mick and the girl who helped with rental was also very fast and efficient ! They need a raise or bonus!! They had me in and out no problem. Answering all my crazy questions very knowledgeable.. So I would recommend the Service Department 10 Stars all the way. More

Print

My experience was wonderful. Drove up for my appointment at 8:30 and was immediately greeted. Mick showed me around the dealership and let me know where I could plug into an outlet using my laptop. From the at 8:30 and was immediately greeted. Mick showed me around the dealership and let me know where I could plug into an outlet using my laptop. From there I waited a few hours which wasn’t a big deal since I had work to do. Mick came to get me around 11ish and told me they washed and vacuumed my car which was totally unexpected. loved the time I spent there. More

by adinamalamut Verified Customer Verified Customer

Print

Awesome Service Dept. A+ rating from me. Justin, Matt, Don, Carios, Stephanie and Mick. All of them are outstanding employee, I personally like the executive manager your COO. Outstanding above all exce Don, Carios, Stephanie and Mick. All of them are outstanding employee, I personally like the executive manager your COO. Outstanding above all exceptional service and customer services. All service work A+ rating too. More

by cynthia_75043 Verified Customer Verified Customer

Print

This has been 2 weeks of lousy communication and misdirection. I will not return and probably not by another Toyota product because of this experience. misdirection. I will not return and probably not by another Toyota product because of this experience. More

by pzfolsom Verified Customer Verified Customer

Print

I took my car in for a Toyota recall "fix". That part as far as I know, according to the paper work, went well. However, when I pickrd up my car, the windshield was cracked. No one said anything, brought th far as I know, according to the paper work, went well. However, when I pickrd up my car, the windshield was cracked. No one said anything, brought the car around and left. I had to bring the issue to their attention,discussed the issue with management (service rep not there). It was agreed they would replace it. I went to pick up the car the second time, windshield was replaced but had scratches on it.....talked with management. Management agreed the replaced windshield was not acceptable. I left the car the third time on a Saturday. I was told the service rep would call me on Monday. I didn't receive a call, finally I called on Friday left a voice mail for the service rep, didn't receive a call; so, I called two other times but he was not available. Then, I called the service manager, left a voice mail. On Friday the service rep called and said the car would be ready on Wednesday. He called on Wednesday to request another day. He said I could pick it up on Thursday which was okay because I had stated during Friday's conversation I would be able to pick it up on Thursday. I went to pick it up late Thursday afternoon. The windshield looked ok. I requested the removal of the residue of the sticky tape. He agreed and would also wash the car. After about 45 minutes, he came by and said it was taking awhile because the detail guy was giving it a little extra love. I said ok. Ater about an hour, my car was brought around. He said they ran water on the windshield to test for leaks. I said thanks and made some additional comments. I went to my car and looked at it, thought.....no additional love.....got in my car and looked for water on the dash, didn't see any; so I drove off. But , on my way home, I thought I needed to do more checking. So, afterwards I checked a bit more throughly. The front passenger's side floor near the door was wet and the side of the seat had water streaming on it as well as droplets in the seat crevice. I did a follow up call to my service rep to notify him of my findings. He gave an explanation (a bit questionable) and said if I see leakage in the future bring the car in. I left it at that. I'm trusting this experience with Toyota of Rockwall will not have an impact on future service. More

by SET4TENNIS Verified Customer Verified Customer

Print

Mick has provided outstanding customer service each time! I know that I have very high expectations or as some call “high maintenance” and I will admit, Mick made sure to provide the best care, no matter how I know that I have very high expectations or as some call “high maintenance” and I will admit, Mick made sure to provide the best care, no matter how busy he is. We will continue to use Toyota of Rockwall for our 2004 Sequoia! More

Print

Mick went out of his way to make sure I was completely satisfied with my service there. If he is representative of the type of folks you have there, you MUST have an outstanding group of people there repr satisfied with my service there. If he is representative of the type of folks you have there, you MUST have an outstanding group of people there representing you. That man deserves a raise! More

by Ford Verified Customer Verified Customer

Print

I came in with a sunroof issue and an extended warranty. My vehicle has never had service on the sunroof. In the ice storm when we opened the sunroof it was jarred or something. The service writer called an My vehicle has never had service on the sunroof. In the ice storm when we opened the sunroof it was jarred or something. The service writer called and said the screws were stripped, implying myself or possibly someone else might have worked on the unit and stripped them. We have taken the 4-runner in occasionally for service and will no longer do that through Toyota of Rockwall. More

by ROBERT.CLEARFIELD Verified Customer Verified Customer

Print

Came in for a recall. It was an all day repair. We got a ride home and a ride back. Great customer service. Very professional. ride home and a ride back. Great customer service. Very professional. More

by PDEMIO Verified Customer Verified Customer

Print