Mick Schott | Page 85

Great Service - AGAIN I had a tight schedule that required an 0700 appointment. I drove up at a few minutes before seven and the doors were rolling up. The service manage I had a tight schedule that required an 0700 appointment. I drove up at a few minutes before seven and the doors were rolling up. The service managers were there ready to go - and the required service personnel were also ready to go. They did a great job and offered a wash job to boot. I had to pass on the wash job, but they offered to pick it up later if I'd come back after my tasks were over. Great people. THANKS guys! PLEASE KEEP IT UP (as you have in the past.) More

by BNOLAN5693 Verified Customer Verified Customer

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Great Sevice and quick turnaround Brought my truck to get an alignment, it was wearing the front tires, and an oil change. I hadn't been to this dealership before. I walked in and was Brought my truck to get an alignment, it was wearing the front tires, and an oil change. I hadn't been to this dealership before. I walked in and was immediately met with great service. They took care of me and my Tundra. My truck was ready within two hours. For the service I brought my truck in for that was a great time frame. I will be back. More

by Chrisj8712 Verified Customer Verified Customer

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Tire rotation and car wash Mick was great, kept me updated the entire time. He was honest that there was a 30 minute wait for a car wash. I told him I didn’t mind waiting. Every Mick was great, kept me updated the entire time. He was honest that there was a 30 minute wait for a car wash. I told him I didn’t mind waiting. Everything was great until I got to my car and it still had stuff stuck to the grill and windshield. I would have rather just paid to have it washed somewhere else instead of wasting my time. Complimentary doesn’t mean do a bad job and it doesn’t matter because it’s free. More

by MICHELLETRAMELL Verified Customer Verified Customer

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25,000 me let mantinence As usual Mick was ready for my van when I got there! Friendly and thorough. Had a few noises and they worked them out as well as washing my van! As usual Mick was ready for my van when I got there! Friendly and thorough. Had a few noises and they worked them out as well as washing my van! More

by GORDONSNURSE Verified Customer Verified Customer

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excellent This place so clean and neat. We loved Russell Morgan he was so easy to talk to. He had great information, he answered all our questions. He made us This place so clean and neat. We loved Russell Morgan he was so easy to talk to. He had great information, he answered all our questions. He made us feel at home. We will recommend Rockwall and Russell to friends and family. More

by VERAYOUNG67 Verified Customer Verified Customer

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Great service but average cleaning Service was quick and detailed review provided. Interior was not cleaned very well. Dirt was still on kick panel and dash but otherwise was satisfacto Service was quick and detailed review provided. Interior was not cleaned very well. Dirt was still on kick panel and dash but otherwise was satisfactory. More

by DOUGMARCI Verified Customer Verified Customer

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Overall Experience Awesome staff, from sales to service, top to bottom. Feels like a family every time I go in there. I recently had rotator cuff surgery and the staff c Awesome staff, from sales to service, top to bottom. Feels like a family every time I go in there. I recently had rotator cuff surgery and the staff came to my home and picked up my vehicle for me then brought it back when complete. Even Nemo the salesman assisted me with putting on my shoes and socks as I only had the use of one arm. Monumental kudos to Nemo and all... I will definitely shop again at that dealership and continue to use their service department without reservation and would recommend to all.my family and friends. More

by JASHARPE2001 Verified Customer Verified Customer

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Fast and courteous service as usual. Toyota of Rockwall does a great job with service and customer comfort during service. Would recommend them to anyone. as usual. Toyota of Rockwall does a great job with service and customer comfort during service. Would recommend them to anyone. More

by dcannon0 Verified Customer Verified Customer

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Excellent Customer Care! Prompt, polite, and professional service! These guys took care great care of my car, without me having to wait around forever. Overall a pleasant expe Prompt, polite, and professional service! These guys took care great care of my car, without me having to wait around forever. Overall a pleasant experience!! More

by JILL.M Verified Customer Verified Customer

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Mick was awesome I really wish it didn’t take 2.5 hours to do a tire rotation. I know it wasn’t Mick’s Fault because it’s always been this way. But Mick was one of a k I really wish it didn’t take 2.5 hours to do a tire rotation. I know it wasn’t Mick’s Fault because it’s always been this way. But Mick was one of a kind in a service writer and I really enjoyed him. More

by CHELSEAHUFFMAN52 Verified Customer Verified Customer

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