Miguel Navarro | Page 2

Great customer service! Our key fob wasn't working, and we had even changed the battery in it too. We anticipated that the key would need to be reprogrammed. Luckily, the technician decided to put in a fa we had even changed the battery in it too. We anticipated that the key would need to be reprogrammed. Luckily, the technician decided to put in a factory battery, and it worked. We were pleased our that the cost was minimal (for the battery)and not $200 or more for a new key. Toyota was honest and provided great service to us. More

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Nice professional staff and service is fast & thorough. Wait time is reasonable and staff will give detailed explanation for the service that’s being performed Wait time is reasonable and staff will give detailed explanation for the service that’s being performed More

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Glad I linked up with Miguel. One of the most professional & down to earth worker I’ve worked with in the 28 years of my life. Understanding, professional and communicate regularly. EGT is lucky professional & down to earth worker I’ve worked with in the 28 years of my life. Understanding, professional and communicate regularly. EGT is lucky to have him! More

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Always get the finest service, the waiting area is clean and comfortable, keep up the good work, I will return for service again! thank you Gloria and comfortable, keep up the good work, I will return for service again! thank you Gloria More

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I got great service from the front desk and Mr Miguel Navarro. Got my car back clean and washed. Just not sure why the my contents of the middle consults was all dumped out onto the passenger seat??? Gla Navarro. Got my car back clean and washed. Just not sure why the my contents of the middle consults was all dumped out onto the passenger seat??? Glad I didn't leave anything valuable in there!!! More

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I was very pleased with the services provided. All the staff was very helpful. Miguel Navarro has given excellent advice that made my day. Thank you for arranging the Lyft! staff was very helpful. Miguel Navarro has given excellent advice that made my day. Thank you for arranging the Lyft! More

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Took my Prius for an oil change, went to pay and learned they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filte they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filters which supposedly they did, but I do not know for sure. Now I do not know if those were mine or someone else's. I'll not use them for a long time if ever More

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Miguel was fantastic! Toyota & more service providers need someone as detail oriented like Miguel. Listened to my concern the first time & was able to recommend Dave to test drive with me. Dave was knowl need someone as detail oriented like Miguel. Listened to my concern the first time & was able to recommend Dave to test drive with me. Dave was knowledgeable & even though my car wasn’t under warranty I appreciated that was the first thing he checked. I wish my car repair wasn’t so expensive but I heard & sae Miguel working to get my cost down as much as possible. Thank you More

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Their service has gone downhill I have bee a loyal customer of Elk Grove Toyota for 20years with three Toyota vehicles (two of which I still bring to them). Have always had stellar I have bee a loyal customer of Elk Grove Toyota for 20years with three Toyota vehicles (two of which I still bring to them). Have always had stellar service until Jason was moved. The last few times I've come in for service the handling of my vehicle and the customer service by the Service Managers has slowly gotten worse. I have been letting little things slide the past few years... I get it people have bad days, they're busy whatever. My last visit there 3/5-3/6 was terrible. Sick days, bad days... I'm still a PAYING CUSTOMER. The only reason I give it one star is because at least the service guy who checked in my vehicle the night before, Anthony, was very nice and courteous. My assigned service manager/advisor was out sick and they literally "forgot" about my vehicle. I called three times on the day of service... I wasn't informed that my service advisor wasn't in until my 6pm call. Then the girl got rude with me and told me that I needed to call back the next day when she had more service advisors in. I was like, um... NO YOU need to call ME considering I've called multiple times and no one could be bothered to update me. Of course I did NOT receive a call by noon the next day so I called to ask what the heck was happening and if they were just holding my truck hostage. The service manager Brian called back about two hours later all... uh well I guess we dropped the ball.. I'm having a guy look at it now. Gee thanks. Who knows if they ACTUALLY did the work. I may have paid for absolutely nothing but a truck wash! Three hours after Brian's lame call, I got a shady response of well my tech says its a pin that tends to break on Tundra's and just makes that noise bcs some $1400part broke but you really don't need it. And we can't replicate the tire sensor issues. It's showing fine. Oh and we did the other work. What- at this point I give up. I picked up my truck and it had their seat protector, plastic sheets and trash in it. I mean I get it... it's a truck and I have a bunch of horse and kid crap in there but really? You can't toss your own trash before I pick it up? 20 plus years and multiple vehicles of loyal service and this is how I am treated as a customer. I am doubtful I'll ever return. What happened to the pervious service advisors?!?! I NEVER had any problems with Rocky or Jason. I'll have to call the Sacramento and Roseville Toyota's to see if they have moved there. This place has definitely changed for the worse. :( UNLESS anyone has any other recommendations for a place that ISN"T ELK GROVE TOYOTA????? More

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I’m always very happy after my visit to Toyota. I do not trust my old Toyota to any one else. They explain very well, and they do what they promised. trust my old Toyota to any one else. They explain very well, and they do what they promised. More

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