"Great Customer Service "
I had a great experience! Toyota Of Elk Grove put their best foot forward from the beginning. Great job staff! Thank you for hard work.
"New 2018 4runner"
I had an incredible experience at E.G. Toyota. Nai was professional, friendly and extremely helpful. He really made my financing experience easy and straight forward. I'll definitely ask for him again when my lease is up. John Thorpe and Chris (sales) were amazing. They really made me feel comfortable about my purchase and gave me all my options. John is very professional and knowledgeable. Car buying can be extremely stressful and John really eased my fears. I drove off the lot that day with my brand new 4runner and no regrets. Thank you John, Nai and Chris for treating me like a person not a bank. I'll recommend E.G. Toyota to all my friends and family.
"Bad Experience Everence"
I would give less than one star if I could. As I promise I will give a big negative review for John Thorpe, the manager at the Elk Grove and he didn't even care. What is a lie and he didn’t stand up for his words. People, need this warning about him and his ethical.
We love Toyota, All our family and friends have Toyota. My first car in High school was Toyota Camry. Now We wanted a Prius. Walked into the dealership with a family and test drove one. Love the Prius but they didn’t have the Plus version. He said they only had Premium so give the price to us but we still want to get the Plus version. He gave us the last price for Premium and when we live the price go with us. As that time we totally understood and respect his word. But when we left by the door, he try to push one last price. We love it and agree that price and accepted, but we still want to check how the Plus look like. Keep in mind "We already accept the price". We said we still want the go to Lodi, and take a peak Plus since they don't have it. We might regret if we don't take a look at the Plus. He didn't say anything and let us go see the Plus with a welcome. We came to Lodi, and they don't have the Plus. So they said come back to Elk Grove. We call Elk Grove and we came back for the premium. They say just come and they will have it for us. Here is the BIG LIE starting. John dishonors the price that he gave last for the Premium. Instead, he raised the price even more. If they have the plus, there will be no question to ask to compare the two. Both dealers just didn't have it and make us drove back and forth. I didn't know we have miss communication. His lie makes us so mad at his own word. He also pushed to Justin's false (manager pushing game). No apology to our family. Why is he still in business and promote to manager. The man lives? without? his word and ethical. I even said I will meet halfway and he doesn’t keep his promise. BIG FAT LIER. Family and Friend, stay away from this guy. Honestly only $125 different from the price, they just raise because of the pride. But pride will get you negative and lose the family and friend referral?s. We will never buy Toyota again until they need to understand how important customer service experience is. Now we will switch to Honda from now on over just $125 LOL.
Bottom line: Stay as far away from John Thorpe, as humanly possible! They will take advantage of you any way they can.
I had a awesome buying experience with Sami. He was extremely patient in answering any and all questions when he took me out for a test drive, and during the purchasing process.
The only time I felt any pressure was with the financial officer. Too many choices of add ons and it was the only process that made me uncomfortable.
Other Employees Tagged:
, John Hilscher
"Daughters first car"
Thank you for a positive car buying experience. John Thorpe and Patrick Sliney were professional, non aggressive and and even a little sympathetic. These are rare qualities to find at a car dealership.
"Toyota For life"
I had the pleasure of Purchasing my new 2017 from Elk Grove Toyota. This is now my third Toyota and I wouldn't have it any other way. Toyota has always been good to me and on top of the quality of the car, the quality of the customer service is phenomenal !! John made sure I got the car I wanted and even had it transferred from Vacaville because he knew how important getting a white Camry was to me. I'm so excited about my new car and couldn't have asked for a better team. All the guys were so friendly and helpful. Not to mention, everyone kept telling me "congrats on your new car" and I thought that was very thoughtful. I will recommend Elk Grove toyota to everyone!
"Best buying experience!"
Mom and daughter shopping for affordable first car. Went online and my email was promptly replied to. All questions answered and price set ahead of time. Easiest and most pleasant car buying experience EVER. If you do your homework and know what you want going in this is by far the way to buy a car. Friendly staff and no high pressure tactics! Highly recommend.
"Adam worked patiently and diligently for us!"
My wife and I wanted to trade in our two older vehicles and lease or purchase a new vehicle. Adam took a great deal of time to give us a clear understanding of our options and thanks to his diligence and patience we were successful in obtaining an even better car than we had hoped for!
Thank you Adam Niazi and John for all your help and good humor through the process! I especially appreciate Adam being so helpful in making us feel comfortable with his caring and respectful attitude as he explained all the available options. He went out of his way to help carry our belongings from our two older vehicles into the new one and brought drinks to us more than once. He went above and beyond the call of duty in answering all our questions and allaying any fears we might have. He made clear we should feel free to call him with any later questions or issues. All in all it was a very good experience in dealing with this Toyota dealership and we both left happy and very satisfied. Thank you again Adam!
Recently leased a new Corolla from Adam Niazi, Sales & Leasing Consultant, and had the best no pressure experience in leading my new vehicle. This. Dealership takes great pride in making sure their customers leave satisfied!
Other Employees Tagged:
We've been looking around for the perfect price along with the perfect car and Elk Grove Toyota was able to do that for us. James was absolutely hands down amazing. He treated us like he would his own family. We cannot wait to be purchasing more cars from him!!!