Miguel Obregon | Page 12

Horrible experience. I took for the 4th time my 2024 Ram 1500 because of a vibration in the real axle when it comes to a stop and after keeping it for a month they came t I took for the 4th time my 2024 Ram 1500 because of a vibration in the real axle when it comes to a stop and after keeping it for a month they came to the conclusion that it is a normal operation for a $55K truck to vibrate???. The vehicle is returned to the customer completely dirty and full of mud and when they say they will wash it for you it means they will just pour some water over it and that is it. Not one my service advisor Lazaro Varas picked up the phone to give me an update on the status of my truck and I never received a phone call back from the General Manager Carlos Rodriguez after leaving 4 messages with the receptionist, making it clear where the lack of customer service is coming from. I have been a customer of Kendall Dodge for over 8 years and I have leased 4 trucks and ever since the new administration took over, this dealership has completely lost their professionalism, commitment, accountability and loyalty towards their customers. Not only I will never go back to this dealership again but I will also never buy another Chrysler vehicle. Perfect example how a bad administration can ruin a company by not caring about their customers, especially those that continued to go back year after year, like me. More

by RICARDO_GALASSO Verified Customer Verified Customer

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This dealer is the best I’ve ever been to! They have great snacks while u wait too! They have great snacks while u wait too! More

by Jen Flo Verified Customer Verified Customer

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Not provided good service in my experience in this deeler, There are few workers who provide good customer service. deeler, There are few workers who provide good customer service. More

by kendeysanchez Verified Customer Verified Customer

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Very Good They always do a great job on my car! Thank you 🥰. Let me know if you can send coupons! Thanks Thank you 🥰. Let me know if you can send coupons! Thanks More

by YSAFILLE Verified Customer Verified Customer

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Despite the issues with Stellantis and the concerns for the decline of the brand. This dealership and the Service Department and Shauna provided excellent service, always available to answer my concerns an the decline of the brand. This dealership and the Service Department and Shauna provided excellent service, always available to answer my concerns and going the extra mile to satisfy our concerns for repairs. More

by amandavalino Verified Customer Verified Customer

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Everything was ok just took way to long to get back my vehicle with the rental that was provided charged me twice as much for tolls then I’ve used. I went to the dealership for an oil change they fixed th vehicle with the rental that was provided charged me twice as much for tolls then I’ve used. I went to the dealership for an oil change they fixed the other problems that was wrong with my car that was a plus but forgot to do my oil change so I had to make a small trip back to the dealership to get that done but overall the dealership is a great place to come to love the customer service they provide every time I go there. To be honest this was my first time experience a Daley with the service at this dealership. I understand that it can get a little busy at times but overall I’m satisfied with the service I’ve received. More

by LAWRENCE8911B Verified Customer Verified Customer

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The dealership is an excellent location for me to get service on my vehicle. The staff is very friendly and addresses any concerns with highest priotity! service on my vehicle. The staff is very friendly and addresses any concerns with highest priotity! More

by ericlapiere1974 Verified Customer Verified Customer

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Pesimo el servicio, super decepcionada ,fui por un problema y me aranaron el carro , lo pintaron y me dejaron salpicada la parte negra , en fin 4 meses sin carro por culpa del dealer , el arreglo lo v problema y me aranaron el carro , lo pintaron y me dejaron salpicada la parte negra , en fin 4 meses sin carro por culpa del dealer , el arreglo lo viramos 3 veces y aun no se si sirva 🥹 More

by mccycling11 Verified Customer Verified Customer

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Amazing start to finish. Quality work and a quality staff. My dealer of choice and it should be yours to. Quality work and a quality staff. My dealer of choice and it should be yours to. More

by hector.collado Verified Customer Verified Customer

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He was extremely dishonest and flat out lied to me several times. Claimed a recall on my clutch had already been done when it had not. Then he lied again about not having the parts in stock so that several times. Claimed a recall on my clutch had already been done when it had not. Then he lied again about not having the parts in stock so that I would wait even longer and pick up my vehicle. He refused to provide me with his supervisor’s contact information also. After I spoke to the service director, Hugo Monterroso still has a job, amazing!!! What he did is borderline criminal, fraudulent and unprofessional. I will never go back to his dealer. More

by gdelgado1027 Verified Customer Verified Customer

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