Miguel Obregon | Page 9

My service adviser Jonathan Prieto helped me out a lot with all of my vehicle that wore in the shop all 3 of my charger where serviceded correctly and a very well professional work done to them. I conside with all of my vehicle that wore in the shop all 3 of my charger where serviceded correctly and a very well professional work done to them. I consider him 1 of the best service adviser in the the department. More

by RANDY VARELA Verified Customer Verified Customer

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I’m not satisfied with the work done on the radio in my truck. I believe I spoke to Juan Dieppa on Wednesday May 14th, he tells me that the part was delayed because it was lost in transit and they had to o truck. I believe I spoke to Juan Dieppa on Wednesday May 14th, he tells me that the part was delayed because it was lost in transit and they had to order a new one that could take another couple of weeks to receive. Then on May 16, Fidel sends me a message that the vehicle radio has been replaced and working under manufacture specs; Which seemed weird to me since two days earlier I was told there was an issue with parts order for my trucks radio. I picked up my truck up on Sunday the 19th of May and exactly in one weeks time my radio starts having the same issues I’ve taken it for three previous times. I’m beyond frustrated and irritated at this point. More

by LMOJENA_202 Verified Customer Verified Customer

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Great service super attentive definitely coming back thank you guys at the dealer. You guys are the A-Team. thank you guys at the dealer. You guys are the A-Team. More

by arodriguez1810 Verified Customer Verified Customer

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I dealt with Vladimir, give him a ten, also Fidel from finance awesome as well finance awesome as well More

by camachoirrigation Verified Customer Verified Customer

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Shauna was very helpful with my 2017 Compass. The radio stopped working and she was able to schedule the technician quickly to determine what the problem was. Very professional. The radio stopped working and she was able to schedule the technician quickly to determine what the problem was. Very professional. More

by tgialina Verified Customer Verified Customer

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The only thing that was a bit distasteful was trying to upsell me a wheel alignment I didn’t need. My car has barely 11k miles and then I was recommended a wheel alignment like I was an idiot. upsell me a wheel alignment I didn’t need. My car has barely 11k miles and then I was recommended a wheel alignment like I was an idiot. More

by katerine.santana Verified Customer Verified Customer

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Muy buen trabajo, muy rápido y muy profesional lo recomiendo 100% el mejor Diler del sur de la Florida recomiendo 100% el mejor Diler del sur de la Florida More

by JUDOIS4FUN Verified Customer Verified Customer

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They understood that I needed my car fixed asap & helped me the rental… I felt valued, thanks! me the rental… I felt valued, thanks! More

by rlazo Verified Customer Verified Customer

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The best attention for the seller Miguel Obregón Very pleased with the help and the service in general.thanks!!! pleased with the help and the service in general.thanks!!! More

by NATACHAGONGORA Verified Customer Verified Customer

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I dropped off my vehicle for service on March 16, nearly a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehi a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehicles for nearly 20 years. It took 8 days for my vehicle to be even looked at for diagnostics. My vehicle has a Lifetime Premium Mopar protection plan. I have escalated the issue to Mopar customer service to be told that they also can't get a hold of the service advisor, Fidel Martinez or that they are still waiting for authorization. Yesterday I received a text from my advisor with an update on my vehicle after no update for 10 days stating that they were still waiting on authorization. I asked for the manager to call me. After no response from the advisor, I called the dealer after the vehicle had been sitting for more than 4 weeks to speak with a service manager, Miguel, I was transferred to my advisor instead. I once again asked for the service manager and he ignored my request to get a service manager on the phone. He went on to say that they had submitted for warranty authorization 4 times and were still waiting. The only reason you would need to submit 4 times is if you are submitting an incomplete request that is missing information. Since Fidel had failed to communicate what was the diagnosis of the check engine light, I inquired about it and he stated that since I didn't authorize a $2,600 Diagnostic fee that they couldn't address the issue. At the time of drop off, he had started that it was showing an error tied to a coolant issue. So they are simply ignoring the entire reason I took the vehicle in four weeks ago and ignoring the fact that I paid nearly $4k in warranty to cover this exact kind of issue. I once again requested to speak with the service manager and Fidel advised he would call back when he had time. The day came and went and still no call back. Do not waste your time bringing your car to this dealership, they treat you like you are an inconvenience. More

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