Mihui Kim | Page 8

Very good experience without a lot of drama. Still don’t care for the “negotiation” process though. Still don’t care for the “negotiation” process though. More

by colleenroyal1 Verified Customer Verified Customer

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Everyone is friendly and helpful whenever I call to schedule an appointment. All service advisers keep me updated on when my vehicle will be ready for pickup. schedule an appointment. All service advisers keep me updated on when my vehicle will be ready for pickup. More

by KMAJCHER Verified Customer Verified Customer

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My experience with Mihui Kim was very unprofessional. Bell Honda as a whole is 5 star, Mihui Kim is a 1 star as there is no option for 0. On January 31, I texted Kim to change my scheduled appointment da Bell Honda as a whole is 5 star, Mihui Kim is a 1 star as there is no option for 0. On January 31, I texted Kim to change my scheduled appointment date but was met with rude service and a lack of communication. When calling to confirm appt. I was made aware that I was directed to the wrong department to take the car in, and she would not answer me to confirm the correct one or my question regarding coverage. I texted several times but still no answer. I called service again and was told it would be collision, I called collision and was told the repair would be service, so I still had no appt. I texted again to get clarification where my appt is. After getting no answers to this and the answer to coverage for two days, I finally just texted her name with question marks and she immediately called me. I was finally told the repair was covered and to bring the car to the sales dept.?? When asked why she texted Service, she cut me off and did not answer. Her attitude on the phone was unexpected given the great service over the last decades from your other agents. When called out on the treatment of text she blamed your sales agent, Akeem, but it is her name as the agent in my text conversation and not Akeem. Also not his text verbiage given our prior conversation. Aside from being unresponsive with my last initial contact attempt which led me to text Mihui, Akeem has provided excellent service. He has gone out of his way several times to make us feel appreciated, so we know this has not been him. We 100% believe he was not involved in this matter. The texts and calls with Mihui were cold and unprofessional. I requested her managers' information but it has not been provided. I have all the text (with her name) on file if requested. Everyone else is wonderful. We have been purchasing cars for years and have always been met with excellent service. Ramsey, George, Q, Joshua, and now Akeem make our time with you a wonderful experience. We will return. We feel you need to be made aware of her actions and how poorly she represents you guys. More

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Bell Honda is: Professional all the time Great communication all the time Price is very fair all the time I will always buy my Honda at Bell Honda. communication all the time Price is very fair all the time I will always buy my Honda at Bell Honda. More

by INGE_W0LF_AZ Verified Customer Verified Customer

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The service advisor is top shelf the wait time is acceptable and the lounge is comfortable acceptable and the lounge is comfortable More

by hbrown2203 Verified Customer Verified Customer

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Heman and everyone I worked with was pleasant, honest, and found me the best deal possible. In fact, I actually named my car He-Man :) and found me the best deal possible. In fact, I actually named my car He-Man :) More

by joshlbernstein Verified Customer Verified Customer

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Outstanding, fair price, honest and no games. We will refer. We will return for future. Beat Toyota on many levels. We will refer. We will return for future. Beat Toyota on many levels. More

by reyrip Verified Customer Verified Customer

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Everyone here was so helpful with great communication and amazing knowledge of the car, they took their time to listen to my needs and explain to me all the technology that my car has to offer. They made it amazing knowledge of the car, they took their time to listen to my needs and explain to me all the technology that my car has to offer. They made it a very pleasant experience. More

by ariannab_12 Verified Customer Verified Customer

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Great sales staff service department was great also everyone super friendly anyone looking for a new vehicle I would definitely recommend everyone super friendly anyone looking for a new vehicle I would definitely recommend More

by A.AGUILAR38 Verified Customer Verified Customer

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They sold me a car with leaking water pump. Contacted the salesman he ignored my messages. the sale manager is a scam Contacted the salesman he ignored my messages. the sale manager is a scam More

by ralphintelus17 Verified Customer Verified Customer

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