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Mike Asatryan
Mike Asatryan | Page 134
Director Of Fixed Operations
Van Nuys Chrysler Dodge Jeep Ram
6110 Van Nuys Boulevard
Van Nuys, CA 91401
1,345 Reviews
Dealership Experience
7 yrs, 6 mos
Industry Experience
19 yrs, 2 mos
1,345 Reviews
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1345 Reviews of Mike Asatryan
August 25, 2019
Total Disregard for Customer Service I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my s I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my service advisor multiple time over the phone and through email. I never received a call back from him. I was also told that the service manager would reach out to me that same day and I also didn’t hear from him. TERRIBLE CUSTOMER SERVICE! YOU WILL BE IGNORED! More
by Louie
Verified CustomerOther Employees Tagged: Oscar Gallegos
August 24, 2019
I feel like a VIP EVERY visit! I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Sta I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Star here. My Jeep is treated like it's a luxury vehicle every time, and I'm left feeling like I just got hooked up. Thank you SO much!! We're on our THIRD Jeep thanks to this dealership!! More
by donnahodges
August 22, 2019
Poor Customer Service Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home a Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home and ended up sitting in my driveway with its flat tire, cost me $120. More
by pja39834
Other Employees Tagged: Benny in the Service Department
August 19, 2019
Some Recent Setbacks I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in a timely and correct manner by the service technician. However when I was charged for the service I was charged three times on my credit card. It took several phone calls that went largely unanswered or returned as there is no operator who picks up the phone on a regular basis and a visit to the Finance department before the issue was finally resolved on 8/16. I think. A few weeks later on 7/30 I brought in my Jeep when I received a recall notice concerning the catalytic converter. The service manager seemed overwhelmed correcting other employee mistakes that morning. My car was processed incorrectly and scheduled for a different service because one employee did the paperwork for the wrong vehicle. There were two similar Jeep Patriots in for service and they confused the two. I tried to contact the service manager later that day. He responded at 5:45 saying the car was ready but that I had to be there by 6:00 to pick it up. Your website clearly states service department is open until 7:00. When I did get there by 6:05 the car still wasn't ready. Didn't leave until 6:30. More
by mgilles
Other Employees Tagged: Beny Marikta overcharged me on July 5th, Fabian Gallegos handled the recall service on July 30, Deann in Finance took my claim for overcharges, Mike Astryan gave me the refund
August 17, 2019
Excellent service I had a wonderful experience and I would love to come back and get more service with you zack is true professional and I would work with again I had a wonderful experience and I would love to come back and get more service with you zack is true professional and I would work with again More
by RICOZEBOW50@gmail.com
Other Employees Tagged: Zachary Wilson
August 16, 2019
Quick and easy service I had an unexpected day off and stopped by without and appt. Eddie and Mike were very helpful and accommodating and serviced my vehicle quick! It also I had an unexpected day off and stopped by without and appt. Eddie and Mike were very helpful and accommodating and serviced my vehicle quick! It also came back washed so that was a great surprise!! More
by JAY.SCOTT.ALLEN
August 15, 2019
Efficient and kind Thank you to all of the people I encountered with at this location. I found the service to be efficient and the people polite and even kind. Thank you to all of the people I encountered with at this location. I found the service to be efficient and the people polite and even kind. More
by murielleoking
Other Employees Tagged: Zach,
August 14, 2019
delay and poor communication Poor communication - unreturned calls. In terms of the vibe there, why play particular music that is sexually explicit when families are there? Real Poor communication - unreturned calls. In terms of the vibe there, why play particular music that is sexually explicit when families are there? Really inappropriate. My sense is that this place is both understaffed and that no one is much bothered to expedite things. More
by From a very frustrated customer
Other Employees Tagged: There was an additional employee, but I won't give the name.
August 12, 2019
Great Service I was experiencing issues with my vehicle and given the run around for a couple of months. However, once we alerted management of our issue, he was a I was experiencing issues with my vehicle and given the run around for a couple of months. However, once we alerted management of our issue, he was able to resolve the issue in a matter of days. Throughout the entire ordeal, the service manager and the service reps were respectful and communicative. I appreciate this service and would recommend this establishment to any customers looking for a solid dealership they can trust. More
by bettysimpson.mba
Other Employees Tagged: Oscar Sanchez
August 07, 2019
Great Service Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see if you need anything and when your vehicle will be ready. Only thing that doesn't make this a 5 star is the lack of care they had when handling my car. No scratches or anything drastic but I saw a bunch of dirt smudges and finger prints on my car. Its not like I had a car wash right before but I would've appreciated a rinse or a quick exterior wash for the amount I paid! Hard to get any complimentary service now in days, but whatever. All the guys there are super helpful.... to women. More
by AshStephx
Other Employees Tagged: Oscar Sanchez
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