Mike Asatryan | Page 135

delay and poor communication Poor communication - unreturned calls. In terms of the vibe there, why play particular music that is sexually explicit when families are there? Real Poor communication - unreturned calls. In terms of the vibe there, why play particular music that is sexually explicit when families are there? Really inappropriate. My sense is that this place is both understaffed and that no one is much bothered to expedite things. More

by From a very frustrated customer Verified Customer Verified Customer

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Great Service I was experiencing issues with my vehicle and given the run around for a couple of months. However, once we alerted management of our issue, he was a I was experiencing issues with my vehicle and given the run around for a couple of months. However, once we alerted management of our issue, he was able to resolve the issue in a matter of days. Throughout the entire ordeal, the service manager and the service reps were respectful and communicative. I appreciate this service and would recommend this establishment to any customers looking for a solid dealership they can trust. More

by bettysimpson.mba Verified Customer Verified Customer

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Great Service Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see if you need anything and when your vehicle will be ready. Only thing that doesn't make this a 5 star is the lack of care they had when handling my car. No scratches or anything drastic but I saw a bunch of dirt smudges and finger prints on my car. Its not like I had a car wash right before but I would've appreciated a rinse or a quick exterior wash for the amount I paid! Hard to get any complimentary service now in days, but whatever. All the guys there are super helpful.... to women. More

by AshStephx Verified Customer Verified Customer

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Best customer service In the world I’ve never experienced any other dealership And their staff being as Pleasant And as caring As this dealership . Extremely polite And resp I’ve never experienced any other dealership And their staff being as Pleasant And as caring As this dealership . Extremely polite And respectful when you take your vehicle for service. More

by POUYA_MUSIC Verified Customer Verified Customer

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They are great The service I received was really good they were really nice. I plan on getting a new car from this location. They were very friendly. The service I received was really good they were really nice. I plan on getting a new car from this location. They were very friendly. More

by sandrapalomo Verified Customer Verified Customer

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Pleased Very pleased with the service provided to me from the start Hector was very polite and professional and helpful un like other dealerships ive experien Very pleased with the service provided to me from the start Hector was very polite and professional and helpful un like other dealerships ive experienced. Keep up the good work 👍🏻 More

by jpenaracing443 Verified Customer Verified Customer

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Handled my problem when other dealerships failed I presented my service writer Benny with a tough problem that has been plaguing me for over a year. A transmission issue. I tried other dealerships an I presented my service writer Benny with a tough problem that has been plaguing me for over a year. A transmission issue. I tried other dealerships and they failed to resolve the issue. Benny immediately got his manager Mike to help me when it was apparent that the issue was difficult to solve and needed management attention. Mike quickly resolved my problem to my complete satisfaction. Thank you! More

by Peter Weldon Verified Customer Verified Customer

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I have never been treated so poorly All but 2 of the employees who were around when we bought our van last June are no longer there. And it’s no wonder. This is seriously the worst exper All but 2 of the employees who were around when we bought our van last June are no longer there. And it’s no wonder. This is seriously the worst experience at ANY dealership we’ve ever had dealings with! Last year the service dept kept our van for 3 weeks without ever calling to tell us what was going on. and then again this summer they had it for over 2 weeks to diagnose a problem we had been after them to handle last year! They sold it to us and then put it out on the lot to sell! Luckily we happened to stop by to look at it again and we’re able to call them on it. It wasn’t even cleaned/detailed properly. They sold it as a Certified Car, with a million promises that they’d fix anything that wasn’t “up to standards of a certified car”... but naturally the lack of communication and cooperation between sales and service, in the end we still did not ever get certain issues resolved after a year of back & forth! Every step of the way in our dealings with them was Uber frustrating. Do yourself a favor and just avoid them altogether! More

by OILTREE Verified Customer Verified Customer

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