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Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 38

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

December 23, 2022

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Employee Rating

Had my car 3 weeks to get parts. Service rep and mger did not return calls. Terrible experience. More

by rbglenn1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Dec 26, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry for the delay with your service and the lack of communication from our team. We expect a much better experience for our guests and I will share your feedback so we can make improvements moving forward. In the meantime, please be in touch so we can address any outstanding questions or concerns. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 22, 2022

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Amazing experience and helped me a lot. Fast and easy and fixed all the issues i had. More

by leeanntal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benny

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Dec 22, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the great review of Russell Westbrook Chrysler Dodge Jeep RAM!

December 22, 2022

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I paid $250 for a diagnostic that I didn’t get. I didn’t request tire service and the tires had low air pressure when I picked it up. Did not fix the recalls on the car. Claimed my car wouldn’t sta More

by jcware7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Benny

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Dec 22, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

We don't run our business to mislead our customers, so I'm concerned to see this feedback. Furthermore, this is not at all the accommodating professionalism I expect from our team, and I apologize if your service needs weren't properly attended to. I understand you're upset, but if you're willing, I would like to step in and offer my assistance here. I won't be able to locate your contact information without a name, so please reach out to me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 19, 2022

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Great experience! Eric is a wonderful salesman. I would refer other people. The service was quick and easy. More

by Cynthia
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

This review means a lot to us! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your thoughtful feedback about Eric and our team. We hope to see you again!

December 19, 2022

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The service is good and was able to solve my problem Will be coming back in the future if needed . More

by mariselahernandez77
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Service Communication
Recommend Dealer
Yes
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Dec 19, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

We really appreciate you taking the time to leave Russell Westbrook Chrysler Dodge Jeep RAM this awesome review, thank you! It was our pleasure to serve you. Enjoy the holiday season and we hope to see you again down the road!

December 19, 2022

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I don’t have a good experience at this dealer They took stool from my van More

by Danielcasillaselectric
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 20, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

It's hard to receive negative feedback, but we will use it to improve. I would like to speak with you about your experience directly to see if there is anything that I can do to help. Please give me a call when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 18, 2022

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Employee Rating

Great dealership. Very understanding and ready to help!!! Will definitely shop there again. People friendly and customer oriented. More

by xalos14@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Klaumenzer, Rayan Saab

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Dec 19, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

December 18, 2022

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Employee Rating

Terrible at answering phone calls. Terrible at calling back. Poor customer service with issues. Zero updates regarding what is going on with my car. Part backordered with no ETA. Never More

by roygelbart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 20, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

We strive for excellent communication so this feedback is concerning to read. I apologize that our team left this negative impression, and I'd like the chance to assist. If there is anything else we can do for you, let us know. Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

December 18, 2022

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Employee Rating

Great service. Professional and friendly staff. Will work hard to get you what you want. More

by herreralorena21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Klaumenzer, Rayan Saab

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Dec 19, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this kind review of Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

December 17, 2022

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Employee Rating

This was my third time getting my oil changed here as i have a lease. I was pleased with my first two times but this last time kind of turned me off. I was at about 18,000 miles and the service technician More

by mlallegra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for reaching out. We strive to provide service that keeps our customer's vehicles in top-notch working condition and will discuss your feedback as a team. If there are any outstanding questions you may have regarding your recent visit with us, please reach out to me directly. I would be more than happy to discuss this with you more in-depth. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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