Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 37

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

December 31, 2022

Dealership Rating
Employee Rating

The service here was great and the communication about what to expect was great as well. More

by dollehouses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armen was my service person

Jan 03, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out! Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM!

December 30, 2022

Dealership Rating
Employee Rating

Service was great’ the staff polite’ and very attentive’ they had my oil filter at the dealership when I arrived with my corvette and my wait time was not long More

by CRAWLS37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Del Rio

Jan 03, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We are delighted that our team was so helpful and attentive! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Drive safely until we see you again!

December 30, 2022

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Quick and friendly! Payman contacted me as soon as my vehicle was done and gave me all the recommendations I needed. More

by Alyaragon
Service Price Transparency
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Recommend Dealer
Yes
Jan 03, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We love seeing 5-star reviews. Thanks, Alyaragon! - The Russell Westbrook Chrysler Dodge Jeep RAM Team

December 29, 2022

Dealership Rating
Employee Rating

Excelente customer service. Many Thanks to Vahe to my service advisor who handles his job duties professionally. More

by Armen33
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Armenak Galstyan , Vahe

Dec 30, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

It's great to hear that Vahe took great care of you! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Safe travels ahead!

December 29, 2022

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Employee Rating

The dealerships service department seems to be run very well. Service advisors/consultants are very helpful. The only concern I had pertaining to this visit was with getting back to the dealership to pick More

by 4FISSSHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Klaumenzer, Rayan Saab

Jan 03, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the issues you encountered with us. We strive to deliver seamless and professional service, and it is disappointing that we have left the wrong impression. I would be happy to speak with you to see what more I can do to address your concerns and help fix things. If you are willing to discuss this further, please contact me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 29, 2022

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Vehicle was not fixed. Car literally broke down again today. Did not fix the problem. This is a national fleet vehicle. More

by Youcantgetit
Service Price Transparency
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Service Communication
Recommend Dealer
No
Dec 29, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry to hear about your frustrating experience. We strive for effective and efficient service work, and I hate to think that we missed the mark. I would like the chance to make it right. I will look for your contact information, and I also invite you to reach out to me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255.

December 26, 2022

Dealership Rating
Employee Rating

If your website offers a chance to make an appointment for an oil change, don’t tell the customer that oil changes are first come/first served when they arrive at their appointment time. Oh, and a quote More

by Ahk4011
Service Communication
Recommend Dealer
No
Dec 26, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

I'm very disappointed to see this feedback, as it does not reflect the accommodating and timely professionalism I expect from our team. I sincerely apologize for any scheduling mix-up on our end, and that our quoted time to complete the oil change was longer than anticipated. I will look into what happened here so that we can make improvements in the future. Unfortunately, I won't be able to locate your contact information without a name, so please reach out to me when you have a moment so that I can properly address these issues. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Dec 26, 2022

Ahk4011 responded

Thank you for your copy/paste response. The lack of effort is not surprising. No need for my name as I have no intention of returning.

December 26, 2022

Dealership Rating
Employee Rating

Great service. Kyle Castillo was a professional and friendly salesman from the moment we got to the lot and I would definitely recommend anyone go see him. More

by mariorm44
Recommend Dealer
Yes

Other Employees Tagged: Josh Alvarado , Kyle Castillo

Dec 27, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Kyle and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

December 25, 2022

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Employee Rating

Great service , friendly staff, quick turnaround , will definitely go back , best of I was given a ride home , wasn’t much later that I was called to let me know my car was ready More

by CGUERRERO851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

We're grateful for you taking a moment to recommend Russell Westbrook Chrysler Dodge Jeep RAM. Your kind words mean a lot to us and we look forward to seeing you again in the New Year!

December 24, 2022

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Employee Rating

This dealer lacks attention to customer. They push the sale and when it’s time to help you, they shy away from helping. My first jeep did not work, (factory issue) and when it came time for More

by omarbareda95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Armenak Galstyan , Matt Eatezadi, Alex Klaumenzer, Selena,

Dec 26, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

I am concerned to read this feedback. I can assure you that our customers are our top priority, and I am truly sorry that we left you with the wrong impression. I would like to ensure that everything is taken care of from here on out, so I invite you to call me directly when you have a moment. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

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