Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 39

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

December 17, 2022

Dealership Rating
Employee Rating

Thank you for everything and the service happy holidays and best of the wishes to you thank you More

by GRNO333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review of our team here at Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

December 17, 2022

Dealership Rating
Employee Rating

Great customer service Payman is simply put THE BEST service Adviso that I have dealt with Very professional and keeps his promise on when he say your can will be ready at 12 noon The car will be rea More

by usaveclaims.lax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Payman

Dec 19, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with Payman and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

December 17, 2022

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Employee Rating

I was in for a regular maintenance visit. Hector at the service department was very helpful and made the process quick and simple. He was very communicative and responsive throughout the the More

by J.v.mendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

I'm concerned to see this feedback, as it does not reflect the timely and responsive professionalism I expect from our staff. I sincerely apologize for any delay in communication and in completing your service needs. I understand your frustration and I'm very sorry we've lost your business. I will address this issue with the rest of my team so that we can make improvements in the future. Please don't hesitate to reach out if there are any additional details you'd like to share. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 16, 2022

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The service always not good, short answers. All the time the representative get me the new you don’t get any car. Meanwhile, your car is in the service and when you ask him something they tell More

by Juda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 19, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Juda - thanks for writing. We aim for excellent service and are concerned to see that we let you down. If you would like to discuss this further, please consider reaching out. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

December 11, 2022

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Employee Rating

I have very good experience with the Russell Westbrook and they recommend everyone and I am so happy with the service thank you More

by Oganianarshak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thank you for hector Very good service

Dec 11, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

We’re glad we could deliver a 5-star experience! We hope to see you back again and wish you safe travels until then.

December 09, 2022

Dealership Rating
Employee Rating

Outrageous unbelievable quote for repair. New engine and install cost less. No follow up calls or texts. Bad service. Will never buy Ram again. More

by uvasau1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hector

Dec 12, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that you were dissatisfied with our pricing, and that you didn't receive more attentive communication from our team. Customer satisfaction is of the utmost importance to us and I would be happy to speak with you about this in more detail. Please feel free to be in touch directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 06, 2022

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Employee Rating

The service was great. Sorry it took me so long to finally post. Everyone was nice. Thank you for helping me out :) More

by salinasm91
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rogelio

Dec 07, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing this great feedback with us! We appreciate your trust and business. Please let us know if there is anything else we can do for you!

December 02, 2022

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Employee Rating

Worst service I have ever received at a dealership. I've been. To Russell, Westbrook Chrysler in Van Nuys California to have my jeep serviced on three occasions, and the service just seems to get worse More

by kofi12kilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 07, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Kofi–I am so sorry to hear that your service experience took longer than anticipated and that your vehicle is in need of additional care. This does not reflect our commitment to efficiency and quality, and I will be sure to discuss your feedback with my team to make certain we improve our process going forward. I'd like to step in and address your outstanding concerns regarding your radio. I will take a look for your contact information, but, if you are willing, please give me a call at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

November 23, 2022

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Employee Rating

Although I made an appointment, once I arrived they said they didn’t have it and didn’t need it. However, the service was fantastic!!!! More

by michellebinder
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Michelle, thank you for sharing! We appreciate your business and we hope to assist you with your future service needs here at Russell Westbrook Chrysler Dodge Jeep RAM. Have a great day!

November 21, 2022

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Service and hospitality is phenomenal. Our service representative Mike was so attentive and supportive. Satisfaction More

by herreralorena21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Klaumenzer, Rayan Saab

Nov 22, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Mike has a passion for assisting clients and is packed with knowledge. He will appreciate your kind words! Safe travels and thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM. Have a great day!

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