Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 40

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

November 18, 2022

Dealership Rating
Employee Rating

Hector was very helpful. The service was done faster then I expected. My overall experience is excellent. More

by negoline
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this great review! We are thrilled to hear that Hector has been helpful and efficient.

November 14, 2022

Dealership Rating
Employee Rating

Waiting a week for this place to even look at your car is absolutely unacceptable. Being open on Saturdays doesn't do any good if you're not even going to look at the car for the till the following friday. T More

by hgrace0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 15, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry that our team hasn't been more timely with our repairs. We never want customers to feel their time was wasted and I regret that we let you down. I'll address your comments with my team, and if there is anything else we can do for you, let us know. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

November 14, 2022

Dealership Rating
Employee Rating

Service Manager Mr. Herrera is great, very helpful and professional. My Jeep was having some serious issues and he really took care of me. Thank you Hector and RWJ. More

by TEST0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Herrera

Nov 14, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

November 11, 2022

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Employee Rating

Great service is the reason I keep returning to Russel Westbrook Jeep!! Excellent and efficient care :) More

by GenA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

It means a lot to hear that you continue to trust Russell Westbrook Chrysler Dodge Jeep RAM with your business! Thank you for this great review. We look forward to working with you again!

November 04, 2022

Dealership Rating
Employee Rating

The past two times I was hear I asked for additional quotes for additional services. Both times I did not get them. Last year I was told I needed a new motor mount at 52,000 miles and I replaced them b More

by JK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the lack of attentive service and for any oversight with regard to your vehicle. We strive to deliver a seamless and thorough experience, and it is never our intention to inconvenience our geusts. I would appreciate another chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please give me a call directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

October 28, 2022

Dealership Rating
Employee Rating

Service writer JR keeps in touch and lets you know the status of your vehicle, got it done in a timely manner. More

by whogas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JR in service

Oct 28, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are thrilled to hear that JR delivered such a successful service experience. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

October 27, 2022

Dealership Rating
Employee Rating

So called diagnosis was not done. Car was returned dirty and problem not fixed. Dirty means disgusting glue on my driver door, trash in passenger side and my dashcam was ripped out. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 30, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to see that your service experience was not a positive one, John. We aim to deliver top-notch service to our valued guests and it is disappointing to see that your problems remain unresolved. I would like to see what I can do to make things right and I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

October 25, 2022

Dealership Rating
Employee Rating

Dropping of my vehicle for service is always fast and easy. My advisor Armen keep me updated on the repair and communicated through out the time my car was in seevice. More

by Getfitnla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: ARMEN

Oct 26, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

We will certainly let Armen know how much you appreciated all of the help. Thanks so much for choosing Russell Westbrook Chrysler Dodge Jeep RAM and we look forward to seeing you again next time!

October 25, 2022

Dealership Rating
Employee Rating

I was floored by the time frame of 4-6 weeks for my Plug-in Hybrid Pacifica. They worked hard to take care of it in less time and called to keep me informed of progress. If I had any real issue, it wa More

by Mandyandira
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 30, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for bringing this matter to my attention. We will certainly discuss this feedback as a team so we can make sure we are delivering a timely and convenient experience for our valued guests. If there is anything else I can do at this time, please give me a call. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

October 24, 2022

Dealership Rating
Employee Rating

Russell Westbrook always makes me feel like I am the number one priority! I would recommend anyone who needs a car or their car serviced to come to Van Nuys russell Westbrook CDJR More

by Amanieter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Klaumenzer, Raed Malaeb, Payman

Oct 25, 2022

Van Nuys Chrysler Dodge Jeep Ram responded

This review makes our day! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Drive safely!

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