Mike Asatryan | Page 58

I like the transparency. I got what I asked for, what I needed and at the price we had agreed at. I also liked the Uber setup. It is so helpful to not have to worry about get I got what I asked for, what I needed and at the price we had agreed at. I also liked the Uber setup. It is so helpful to not have to worry about getting transportation to and from the site. More

by NOEMIHERRERA01 Verified Customer Verified Customer

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Always a great experience here at Russell Westbrook CDJR of Van Nuys. Hassle free! Chris and Moe are great, really made my experience nice and smooth! My service experience is always top notch too. Mike top of Van Nuys. Hassle free! Chris and Moe are great, really made my experience nice and smooth! My service experience is always top notch too. Mike tops everything off! More

by Edgar217 Verified Customer Verified Customer

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The Service Director Mike is awesome! !! I will definitely come back here for their exemplary service! !! I will definitely come back here for their exemplary service! More

by DEENACLAY Verified Customer Verified Customer

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Amazing sales staff Ara and Gus were both amazing throughout our buying process. Very patient with explaining all the features of my new car, will be back in the future!! throughout our buying process. Very patient with explaining all the features of my new car, will be back in the future!! More

by HGAVOUTIAN Verified Customer Verified Customer

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I was late for the traffic and then they don’t do the service I’m so mad with them we don’t live near service I’m so mad with them we don’t live near More

by chavezairas Verified Customer Verified Customer

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Discovered leaking fluid after recent oil change. Contacted the service manager Mike A. His team immediately contacted me to obtain my vehicle for inspection. A porter named Matthew was uber to my wo Contacted the service manager Mike A. His team immediately contacted me to obtain my vehicle for inspection. A porter named Matthew was uber to my work location to pick up my vehicle. He arrived at the exact time decided upon. I surrender my vehicle to him and he returned to the dealership. Roger (Service desk) kept text contact with updates to me as to the issue. Transmission heater bolts were loose leaking fluid. My transmission had the recommended first time fluid exchange in June or July 2021. I was injured a few days later and had not driven my vehicle much at all until the recent maintenance oil change 2/24/22. I noticed the issue the first day I returned to work this week after my injury. Smoke from tail pipe and burning smell. Mike directed his team with urgency and the issue was detected and handled in an expedited timeframe. No charge was incurred. I continue to be impressed with the service I have received and will continue to trust routine car maintenance with Russell Westbrook Dodge. Kudos to Mike A(Service Manager) Roger(@Service Desk) and your very professional young Porter Matthew!! When he drove my car back to my work location (Valley Presbyterian Hospital) Van Nuys, Ca he did it with a smile and humor. Im walking with a cane and can only enter my car on the drivers side. I asked him to be my passenger as I drove him to drop him off back at the dealership. We laughed and joked the short ride back!! He's a keeper!! Promote him to do more for your service dept/company and know he could have joy ride in my RAM truck but he didn't!!! He was on point of pick up and delivery back timeframe both times! All of this service made my day especially when handicapped. Keep up the great customer service!! Its almost time for me to start shopping for my next truck or ??? The nurse down the street has spread the word as employees witnessed the wonderful delivery service when all was said and done! Got me back on the 405 fwy headed back to the Santa Clarita Valley and not stranded for hours. Much appreciated! Donuts or Pizza on me my next maintenance visit! Hope Russell Westbrook reads the survey reviews! Ive witnessed the change and volume of staff over the 6 plus years since my truck purchase! Everyone is working hard in their roles even the cleaning lady!!! Great job!! More

by Monacarona Verified Customer Verified Customer

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This is perhaps the best experience I've had at a dealership ever! The whole crew were polite, extremely generous and very helpful! I will for sure be back with hopes to make my next purchase. Your c dealership ever! The whole crew were polite, extremely generous and very helpful! I will for sure be back with hopes to make my next purchase. Your customer service is unparallel to any other dealership I've come across! Thank you and it was my pleasure to write this review! More

by Mr.twade Verified Customer Verified Customer

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They are very nice but you know five hours for an oil change is ridiculous. Why not just let us make appointments. After all we are customers. change is ridiculous. Why not just let us make appointments. After all we are customers. More

by kleichter Verified Customer Verified Customer

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Took my car in for a recall that should have only took a day and after 2 day they didn’t even touch my car had to take it to San Fernando and they got it done in a day there was no communication no response day and after 2 day they didn’t even touch my car had to take it to San Fernando and they got it done in a day there was no communication no response no call backs I had a horrible experience More

by Maurice15 Verified Customer Verified Customer

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Quick repair, was ready in 2 hours. Didn't have to wait long. Thank you Didn't have to wait long. Thank you More

by elliotsolomon Verified Customer Verified Customer

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