Very communicative, efficient, friendly staff that makes
sure work is done on time and to a standard befitting a quality dealership
sure work is done on time and to a standard befitting a quality dealership
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by whitegluvcustomcreations
Verified Customer
Verified Customer
Feb 01, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!
Armen was very helpful and attentive. Making a copy of my
paperwork for a fix he was unaware existed. He made it happen. Thanks again!
paperwork for a fix he was unaware existed. He made it happen. Thanks again!
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by lers79
Verified Customer
Verified Customer
Feb 01, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!
1st time I'm using this dealership to service my truck.
Got the oil change and general inspection, everything went smooth and fast, the price also fair and competitive.
Got the oil change and general inspection, everything went smooth and fast, the price also fair and competitive.
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by EMILAVDIMOV
Verified Customer
Verified Customer
Feb 01, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!
They were open when all others were closed (New Years
Eve) and they read my engine codes which no one else was willing to do. Unfortunately they couldn’t service my car until the following week but given
Eve) and they read my engine codes which no one else was willing to do. Unfortunately they couldn’t service my car until the following week but given the circumstances they were very good.
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by ranazarian
Verified Customer
Verified Customer
Feb 01, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!
Service never answers the phone. Even if you leave a
message you won’t get a callback. If your car is stuck there for a week or two weeks they won’t provide updates. Make sure to contact Jeep Wave if yo
message you won’t get a callback. If your car is stuck there for a week or two weeks they won’t provide updates. Make sure to contact Jeep Wave if you ever want your car back.
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by void.bonsais-0m
Verified Customer
Verified Customer
Jan 24, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
Hello,
We're sorry to hear there was any confusion around your visit. We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255
Respectfully,
Russell Westbrook CDJR
Everyone in the staff is rude. No one wants to help you,
they treat you like a hindrance. There is really no need to make an appointment because they’ll treat you so badly for it anyway. Seriously need to w
they treat you like a hindrance. There is really no need to make an appointment because they’ll treat you so badly for it anyway. Seriously need to work on their perplexing skills.
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by bvandy1227
Verified Customer
Verified Customer
Jan 24, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
Hello,
We're sorry to hear there was any confusion around your visit. We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255
Respectfully,
Russell Westbrook CDJR
Great service. Fast timing, great communication. Rogelio
is a great service advisor. Satisfied with the service
is a great service advisor. Satisfied with the service
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by slava
Verified Customer
Verified Customer
Other Employees Tagged:
Rogelio
Jan 30, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.
I don’t feel like the dealer provided good service. I
made a reservation more than a month in advance , confirmed the reservation a week out, only to get to the dealer, and be told that they were not pre
made a reservation more than a month in advance , confirmed the reservation a week out, only to get to the dealer, and be told that they were not prepared to do the service that day. Next, the dealer only completed half the work, only for me to tell them that they did not complete one of the service that they are trying to charge me for. They went back and completed the work, but lost my trust. I will have to really think hard if I would give them my Buisness again.
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by terrydupart
Verified Customer
Verified Customer
Other Employees Tagged:
Benny
Jan 24, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
Hello Terry,
We're sorry to hear there was any confusion around your appointment. We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255
Respectfully,
Russell Westbrook CDJR
I’ve been without my truck since 11/13… It’s 1/16 with no
solution.
solution.
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by S
Verified Customer
Verified Customer
Jan 30, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
Hello,
We know your time is valuable and would like to apologize for any inconvenience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255
Respectfully,
Russell Westbrook CDJR
I get def refill and installing step for my jeep. I get
very nice and fast service, thank you for it
very nice and fast service, thank you for it
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by Gozde isik
Verified Customer
Verified Customer
Other Employees Tagged:
Armenak Galstyan,
Josh Alvarado
, Juan Del Rio, Shayan Ghelichkani, Omar Hernandez, Alex Klaumenzer, Raed Malaeb, Rene Robles, Julio Rodriguez
Feb 01, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!