Very responsive to customer needs. Kept me informed and
repairs done in a timely manner. Eddie was especially helpful.
repairs done in a timely manner. Eddie was especially helpful.
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by MAGGIE17
Verified Customer
Verified Customer
Dec 31, 2021 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!
Awesome service all around. The best service department
especially the check in and super fast. It’s awesome they gave me a ride home and back
especially the check in and super fast. It’s awesome they gave me a ride home and back
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by eddie.e.castellanos
Verified Customer
Verified Customer
Dec 31, 2021 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!
This was a great experience. The rep was very nice! The
service was faster than expected. Thank you!
service was faster than expected. Thank you!
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by cicimoore
Verified Customer
Verified Customer
Jan 01, 2022 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!
Brought my 2015 dart in for scheduled maintenance without
an appointment and they took me right away, change oil and all filters plus check out ac unit, transmission, battery, plus rotate my tires in about 2
an appointment and they took me right away, change oil and all filters plus check out ac unit, transmission, battery, plus rotate my tires in about 2 hours and charged me less than my original estimate. I've been using these guys for years and always treated with respect and have always been satisfied with the quality of workmanship and professionalism. I recommend these guys and this dealer to anyone that needs repairs or service. Very trustworthy in my opinion.
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by garysmith654
Verified Customer
Verified Customer
Other Employees Tagged:
Hector service manager
Dec 31, 2021 -
Van Nuys Chrysler Dodge Jeep Ram responded
Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!
So alarmingly unprofessional. Was told the guy i charge
of my car was busy but I got to the dealership and was told he was never there and called out sick. The show room is designed to look like a basket b
of my car was busy but I got to the dealership and was told he was never there and called out sick. The show room is designed to look like a basket ball court with chain link fence around the waiting room. Loud rap music is playing in the dealership to the point where you have to raise your voice to talk to someone. The staff doesn’t wear masks even though LA has a mask mandate and they are dismissive of you. Not very confident in the “work” they did on my vehicle, took it to a mechanic and he is not happy with it. Just a really bad dealership it’s so much easier to buy your car or take your car somewhere else.
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by alexshirleyqwerty
Verified Customer
Verified Customer
Dec 15, 2021 -
Van Nuys Chrysler Dodge Jeep Ram responded
Hi Alex,
We apologize if the music was too loud for you. Our team plays music to promote a stress-free environment. We'd like to look further into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255
Respectfully,
Russell Westbrook CDJR
Quick if I’m first in line and not late for work Overall
Quick if I’m first in line and not late for work
Overall helpful and knolwgable biz like peeos
Quick if I’m first in line and not late for work
Overall helpful and knolwgable biz like peeos
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by Alylas
Verified Customer
Verified Customer
Dec 31, 2021 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!
Great customer service they always take care of my ram
and they never say No
and they never say No
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by jssposada
Verified Customer
Verified Customer
Dec 31, 2021 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!
We took our Jeep for an oil change and paid $100.
Immediately after that, we noticed an oil leak. Called the dealer and took it back for inspection. They found the oil filter housing was cracked and
Immediately after that, we noticed an oil leak. Called the dealer and took it back for inspection. They found the oil filter housing was cracked and wanted $2000 to fix it. They denied that they caused the damage, though the car only has 60K miles. Spoke to our mechanic and was told that something like that doesn't just happen on its own. It would have been caused by someone deliberately doing it. The dealer refused to accept responsibility, so we took it to our mechanic, who fixed it for less than half of what the dealer wanted. Stay away from this place! They are in the business of making money, even if it means creating work for themselves.
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by Kevork
Dec 21, 2021 -
Van Nuys Chrysler Dodge Jeep Ram responded
Hello ,
We're disappointed to hear you had anything less than a 5-Star Customer Experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255
Respectfully,
Russell Westbrook CDJR
Great Service, good customer care, very knowledgeable
staff. I will be back for my car care.
staff. I will be back for my car care.
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by mg3611
Verified Customer
Verified Customer
Dec 31, 2021 -
Van Nuys Chrysler Dodge Jeep Ram responded
Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!
Had the best vehicle service experience with the help of
Payman at Russell Westbrook CDJR.
Payman at Russell Westbrook CDJR.
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by Carol Sarieddine
Verified Customer
Verified Customer
Other Employees Tagged:
Armenak Galstyan,
Josh Alvarado
, Juan Del Rio, Shayan Ghelichkani, Omar Hernandez, Alex Klaumenzer, Raed Malaeb, Rene Robles, Julio Rodriguez
Dec 31, 2021 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.