Check out Mike Asatryan's reviews on DealerRater

August 01, 2021

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Employee Rating

I found the service department to be very professional & helpful in determining what was wrong with my vehicle & very timely in completing the repair & they took the time to sync my phone to my car helpful in determining what was wrong with my vehicle & very timely in completing the repair & they took the time to sync my phone to my car More

by lesnerbarbara40@gmail.com

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 12, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

August 01, 2021

Dealership Rating

Employee Rating

The staff was friendly and eager without being overly solicitous. The process was easy, efficient, fair and seamless. I would highly recommend this dealership to any and all of my family and friends. solicitous. The process was easy, efficient, fair and seamless. I would highly recommend this dealership to any and all of my family and friends. More

by Cotton Hare

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Alvarado , David Flores, Shayan Ghelichkani, Alex Klaumenzer, Moe Saab

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Aug 06, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

July 30, 2021

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Employee Rating

Excellent service. We went to another place and they couldn’t do the work. We came here and everything was super easy. Professional and fast couldn’t do the work. We came here and everything was super easy. Professional and fast More

by luongdds

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 30, 2021 -

luongdds responded

Excellent service! Fast and professional. We are so happy we live close by so from now on we have a dealer we can rely on.

July 30, 2021

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great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service,great service, gre service,great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service, More

by smarthomepowerinc

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review,. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

July 29, 2021

Dealership Rating

Employee Rating

Everyone was very helpful. From the moment we arrived we were treated like royalty. The purchase went smooth and quick. We appreciated everything that they did. were treated like royalty. The purchase went smooth and quick. We appreciated everything that they did. More

by hugheshardwoods

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Alvarado , David Flores, Shayan Ghelichkani, Omar Hernandez, Raed Malaeb, Sia Raissian, Rene Robles, Julio Rodriguez, Mickel Sophoclis

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Jul 30, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review! We appreciate your business and you taking the time to leave a review. We're thrilled to hear we could help you. Thanks again and have a great day!

July 29, 2021

Dealership Rating

Employee Rating

Made a reservation 3 weeks prior. Came in sat in my car 20-30 minutes no attendant came over. Went and was I should have walked, where are the instruction signs. Just need a leak wind shield container. L 20-30 minutes no attendant came over. Went and was I should have walked, where are the instruction signs. Just need a leak wind shield container. Layman said they will have to. Leave overnight, i was not warned before I came. No call on work cost, no call that my car was ready. I called at 6:05 pm and told to come the next day, you close at 7:00. My wife had a 9:00 Dr appointment. I told Payman when I checked in…very poor customer service. I will not be back. More

by coachpat26

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Jr. was helpful, he had no control on my earlier service.

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Jul 30, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We would like to learn more about your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

Jul 30, 2021 -

coachpat26 responded

Not much more to say. I waited all day, phone in hand, 1st for cost of repair and give my approval. The 2nd call to pick my car up. NO calls came. Worried about getting my car to take my wife to the Dr. early the next morning, I called at 6:05 pm. A female said my car was ready. I ask for Uber to pick me up. She put my on hold for 10 minutes and did not come back. I called through again and she said the person that would approve Uber was not at his desk, she would call back. I waited until 6:40 and called back. Jr. said that I did not call in time, they close at 7;00. I said I had been trying for the past hour, it was their delay. Jr. said he did all he could do, he was very polite and sorry for the situation. I suggested to put my paperwork and key with sales personnel and I could be in by 7:10. He said it could not be done, company policy. I then called the person (Payman) on his phone and a message. He called around 8:00 and left me a message that he would make my car available the next morning. However it was to late to take my wife the the doctor. Why, it was just a leak in the container for my window wash! Thank you for not charging me for fixing the leak. But, it made for a very stressful day and night. Tough on a man 84 years old.

Jul 30, 2021 -

coachpat26 responded

Not much more to say. I waited all day, phone in hand, 1st for cost of repair and give my approval. The 2nd call to pick my car up. NO calls came. Worried about getting my car to take my wife to the Dr. early the next morning, I called at 6:05 pm. A female said my car was ready. I ask for Uber to pick me up. She put my on hold for 10 minutes and did not come back. I called through again and she said the person that would approve Uber was not at his desk, she would call back. I waited until 6:40 and called back. Jr. said that I did not call in time, they close at 7;00. I said I had been trying for the past hour, it was their delay. Jr. said he did all he could do, he was very polite and sorry for the situation. I suggested to put my paperwork and key with sales personnel and I could be in by 7:10. He said it could not be done, company policy. I then called the person (Payman) on his phone and a message. He called around 8:00 and left me a message that he would make my car available the next morning. However it was to late to take my wife the the doctor. Why, it was just a leak in the container for my window wash! Thank you for not charging me for fixing the leak. But, it made for a very stressful day and night. Tough on a man 84 years old.

July 28, 2021

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Employee Rating

Very professional, knows how to treat the customers and provide best possible service. Mike is a superstar and going forward I am only taking my car to him. provide best possible service. Mike is a superstar and going forward I am only taking my car to him. More

by ArtH

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

July 27, 2021

Dealership Rating

Employee Rating

I went in and since the start was very friendly Very helpful and quick ! definitely would not hesitate in going back . Thank you for all your help ! helpful and quick ! definitely would not hesitate in going back . Thank you for all your help ! More

by plumbing.bc

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Aug 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review,. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

July 27, 2021

Dealership Rating

Employee Rating

Good fast and clean, friendly. Made an appointment online, able to use the MOPER coupon, the oil change was done under 1 hour. Will be back. online, able to use the MOPER coupon, the oil change was done under 1 hour. Will be back. More

by omark124

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

Aug 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

July 26, 2021

Dealership Rating

Employee Rating

Very good service team. I felt like I was given good information throughout the process. They also made things easy for me to understand and worked with me on ensuring my Jeep was picked up while I was information throughout the process. They also made things easy for me to understand and worked with me on ensuring my Jeep was picked up while I was out of town. More

by VERNON3

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Armen was excellent!

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Aug 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

Mike Asatryan | Page 96

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

1345 Reviews of Mike Asatryan

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