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Mike Asatryan

Overview Reviews (1345) Inventory (764)

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Mike Asatryan

Mike Asatryan | Page 99

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

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4.3

1,345 Reviews

Overview Reviews (1345) Inventory (764)

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1345 Reviews of Mike Asatryan

July 01, 2021

Dealership Rating

Employee Rating

The customer service was great. It's always a pleasure More

by Arellanol

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

June 28, 2021

Dealership Rating

Employee Rating

Poor communication. No explanation of service recall or timeline when car dropped off. Had to chase up Benny, service advisor at end of first day. Held car for three days while I had to chase service advis timeline when car dropped off. Had to chase up Benny, service advisor at end of first day. Held car for three days while I had to chase service advisor and and service manager. Told car was ready on day 2. Went to pick up and would not release due to recall. Was told recall would likely take minimum 2 weeks. Rental was not an option as driver is under 21. Had to sign a waiver indemnifying dealer to get car released on day 3. There has been no further feedback or follow up on recall. More

by stevel

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Benny

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June 28, 2021

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Employee Rating

All went well,no concerns at this time. Thank you All went well,no concerns at this time. Thank you All went well,no concerns at this time. Thank you More

by carlj59

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

June 27, 2021

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Employee Rating

Great customer service and Rogelio was awesome and very helpful and had my car done in and out!!! helpful and had my car done in and out!!! More

by dianaloeffler

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Alex Klaumenzer

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Jun 30, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience with our service team. We really appreciate your business and support. Let us know if there is anything else we can help you with!

June 27, 2021

Dealership Rating

Employee Rating

Great job. Very fast work. Good deal on a rental car. More

by mrproductions

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Alex Klaumenzer, Raed Malaeb, Payman

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Jul 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

June 25, 2021

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Employee Rating

The service department was extremely helpful and provide good service. good service. More

by Lcarter8878

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 30, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

June 25, 2021

Dealership Rating

Employee Rating

I came in for an oil change and have been coming to Russell Westbrook Jeep since purchasing my truck in 2015 with Mike ASATRYAN & satisfied Russell Westbrook Jeep since purchasing my truck in 2015 with Mike ASATRYAN & satisfied More

by JROS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Armen & Eddie

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Jun 30, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the great review! We're happy to hear you had a great experience with Mike and our service team.

June 25, 2021

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Employee Rating

Patrick, John and Raed are amazing and very accommodating! I love my jeep! accommodating! I love my jeep! More

by shaleetapendleton

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Alvarado , David Flores, Shayan Ghelichkani, Omar Hernandez, Raed Malaeb, Sia Raissian, Rene Robles, Julio Rodriguez, Mickel Sophoclis

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Jul 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

June 25, 2021

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Employee Rating

Appreciate the care I received and they made time for me to take in my car even though it was very last minute. Service is always amazing to take in my car even though it was very last minute. Service is always amazing More

by Allison

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Payman

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Jun 30, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the great review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

June 25, 2021

Dealership Rating

Employee Rating

Mechanics are horrible truck sat for 2 hrs before they even looked at it. I had to go to service person to let them know the truck hadn’t even been moved even looked at it. I had to go to service person to let them know the truck hadn’t even been moved More

by fkowl1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Jun 26, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We apologize for any inconvenience during your visit with us. We would like to learn more about your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

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