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Mike Baker

Overview Reviews (355) Inventory (196)

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Mike Baker

Mike Baker | Page 13

Service Manager

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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5.0

355 Reviews

Overview Reviews (355) Inventory (196)

5.0

355 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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355 Reviews of Mike Baker

July 07, 2022

Dealership Rating

Employee Rating

Fast friendly service; very professional, outgoing staff, ready when I drove my car in for the service appointment ready when I drove my car in for the service appointment More

by Tcoop7276

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Parisi , Brian Poteracki

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Jul 08, 2022 -

Arlington Heights Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Buick GMC Team

July 02, 2022

Dealership Rating

Employee Rating

Great service overall and great help with a loaner being delivered even to our house! delivered even to our house! More

by sorsaburu

Recommend Dealer

Yes

Other Employees Tagged: Chris Parisi , Brian Poteracki

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Jul 05, 2022 -

Arlington Heights Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Buick GMC Team

June 23, 2022

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Employee Rating

I had some repairs needed. Everything was completely explained to me. Everyone I dealt with was great. Everything was completely explained to me. Everyone I dealt with was great. More

by Apeter428

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Parisi , Samantha Edwards, Brian Poteracki

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Jun 23, 2022 -

Arlington Heights Buick GMC responded

May 27, 2022

Dealership Rating

Employee Rating

Brian P. was my service advisor, and as always, he and the rest of the service people provided top notch professional service. was my service advisor, and as always, he and the rest of the service people provided top notch professional service. More

by Sullivan

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brian Poteracki

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May 28, 2022 -

Arlington Heights Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Brian does for Arlington Heights Buick GMC and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

May 23, 2022

Dealership Rating

Employee Rating

Service was prompt and efficient. I really appreciated the e-mails reminding me that it had been a long time since my car was serviced. I really appreciated the e-mails reminding me that it had been a long time since my car was serviced. More

by allen.sered

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 24, 2022 -

Arlington Heights Buick GMC responded

Allen, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Arlington Heights Buick GMC Team

May 18, 2022

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Employee Rating

Very happy with the service performed on my car Chris was very helpful and got me back on the road very helpful and got me back on the road More

by chelychelz37

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike O'Connell, Kristal Borges, Amy Petersen, Chris Parisi , Samantha Edwards, Brian Poteracki, Marcelo lucena

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May 19, 2022 -

Arlington Heights Buick GMC responded

Thanks for the great feedback! We're very happy that Chris was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Buick GMC Team

May 13, 2022

Dealership Rating

Employee Rating

Mike and Brian are a pleasure to work with. They explain what needs to be done and what are my options. This is the fourth Buick I've owned, and I keep coming back because of the service. They explain what needs to be done and what are my options. This is the fourth Buick I've owned, and I keep coming back because of the service. More

by s.litka

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brian Poteracki

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May 16, 2022 -

Arlington Heights Buick GMC responded

s.litka, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Mike's and Brian's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Arlington Heights Buick GMC Team

May 10, 2022

Dealership Rating

Employee Rating

Took his time to help me find the perfect vehicle for me and my family. and my family. More

by Frida

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ariel Szwec, Kristal Borges, Amy Petersen, Chris Parisi , Tony Audino, Samantha Edwards, Joel E. Gallardo, Julia Matta, Brian Poteracki

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May 11, 2022 -

Arlington Heights Buick GMC responded

Thank you for taking the time to write this 5-star review, Frida. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Arlington Heights Buick GMC Team

April 29, 2022

Dealership Rating

Employee Rating

Awesome service department and dealership, the employees are wonderful and very helpful. Chris is a great service writer, he explained everything before the work was done and kept true to his word. Great are wonderful and very helpful. Chris is a great service writer, he explained everything before the work was done and kept true to his word. Great employees all around! More

by dawnjws1968

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Parisi

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May 02, 2022 -

Arlington Heights Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Arlington Heights Buick GMC Team

April 26, 2022

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Employee Rating

Since 1994, we've been buying/leasing Pontiacs & Buicks from this dealership! That is mostly due to their great service department! from this dealership! That is mostly due to their great service department! More

by LeeBee69

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Parisi , Brian Poteracki

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Apr 27, 2022 -

Arlington Heights Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience at Arlington Heights Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Arlington Heights Buick GMC Team

Apr 28, 2022 -

LeeBee69 responded

You're very welcome! We've bought or leased 14 autos from your dealership since 1994 & will continue doing so as long as your service department rocks!!!

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