Mike Ball | Page 9

Great Experience When it was time to trade in my BMW, I went to a BMW dealership first and they really didn't seem to care about trying to make a deal. My experience When it was time to trade in my BMW, I went to a BMW dealership first and they really didn't seem to care about trying to make a deal. My experience with MBLN was the exact opposite; they did everything possible to make me feel welcomed, including a generous sales offer. My thanks to my salesman Mark Hansen, and a special thanks to MBLN's sales manager, Michael Ball; a man who treated me with absolutely the highest levels of fairness and honesty. More

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Car shopping as it should be. If you believe that all new car buying experiences have to be unpleasant then you haven't purchased from Mercedes- Benz of Laguna Niguel (MBLN). Yes If you believe that all new car buying experiences have to be unpleasant then you haven't purchased from Mercedes- Benz of Laguna Niguel (MBLN). Yes, we've had our share of less than enjoyable car buying events, but at MBLN it's a whole new ballgame. We have not previously owned or shopped for a Mercedes-Benz (MB) or any other car in the MB class, so we didn't know what to expect. Within minutes of our arrival for our first visit, we were quite aware of the fact that "this was something different". The casual, inviting, friendly and helpful atmosphere at MBLN was so welcome. Everyone with whom we came into contact fit that initial impression... from the helpful front desk to the first and subsequent Sales Representatives to the Sales Manager and Finance Manager were simply wonderful, so helpful and knowledgeable. Of course the exceptional environment that MBLN provides does not by itself make the complete buying experience a 5-star performance. The negotiating segment can easily supplant the good feelings initially established. Not to worry when dealing with MBLN. We were assured that once we had decided on a particular car, we would be offered an attractive price and a fair deal. That's exactly what happened... the icing on the cake. So thank you James, Ben, Eric, Michael, Jane and the entire MBLN family for an altogether enjoyable experience, clearly deserving of a 5-star rating. More

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Great experience. Sales persons are very friendly and professional. Duke Maltin is very knowledgeable and walked through with us with patients for looking the cars, tes Sales persons are very friendly and professional. Duke Maltin is very knowledgeable and walked through with us with patients for looking the cars, testing drive, and paper works. Manager Mike Ball approved our deal quickly in a timely matter. Thanks you very much Duke and Mike. More

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Great Buying EXperience I used to purchase all my car from Fletcher Jones, but when i went to Laguna Niguel Mercedes Benz it was an excellent experience dealing with all of t I used to purchase all my car from Fletcher Jones, but when i went to Laguna Niguel Mercedes Benz it was an excellent experience dealing with all of them, sales team, Manager and Finance. Very helpful team, Had a great experience dealing with Sean Haifi. Had an excellent customer service from all of them. Thanks More

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