Mike Bui

Our experience with the finance department was the worst. After we were told to wait for the finance department a lady comes in. Her name is Judy Patureau she calles my name name and without introducing he After we were told to wait for the finance department a lady comes in. Her name is Judy Patureau she calles my name name and without introducing herself not even saying the greeting of the day she starts walking towards the cubicle sits down and tells us that we needed to put a down-payment to get the vehicle. While she talks to us she gives us a negative and derogatory look and at this point I tried to ask for other alternatives but again very unprofessional with the same derogatory look she says no. After this I started asking for other alternatives but at this point the lady turned her head away and started looking at my wife with the same unprofessional and derogatory demeanor and that's when my wife said it was time for us to leave. No only we felt disappointment because the lack of options that were given to us but we also felt disrespected. We drove two hours from College Station expecting good customer service. After that we drove a little under an hour further and went to Clear Lake Lexus and got the new vehicle with excellent customer service. Thanks. More

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This lady Judy Patureau was very disrespectful to us . All the time we were there she gave us a really derogatory look the entire time we were there. She didn't even introduced herself not even the greeti All the time we were there she gave us a really derogatory look the entire time we were there. She didn't even introduced herself not even the greeting of the day. No options, nothing. It gor to a point that my wife said that it was time for us to leave. That's how uncomfortable we felt because of the way we got treated. We drove one more hour on top of the two we already drove to get there and got to Lexus Clear Lake and we got the vehicle there with the customer service that any new customer deserves. More

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Purchased our second Lexus from Westside Lexus. John Loving and Homer Hsu are the best! John Loving and Homer Hsu are the best! More

by g-man Verified Customer Verified Customer

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I am revising my rating to 4 star because Manny (the Finance person) called and apologized for delayed response and resolved my concern. Finance person) called and apologized for delayed response and resolved my concern. More

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The dealership has good physical facility but I was not very impressed with the sales associate. Initially, Mike Bui seemed like a good sales associate. But I was disappointed later. I had to email and tex very impressed with the sales associate. Initially, Mike Bui seemed like a good sales associate. But I was disappointed later. I had to email and text many times to know the status of delivery. On the day of picking up my RX 350h he seemed to be in a rush to send me out of the gate because he wanted to attend another customer. since I had the cashiers check ready with me, I felt I was not very welcome. He did not explain even the basic new features, especially those related to driving assist. I had to learn them while driving back home (very scary in Houston traffic). Next day I called him to know about a concern I had about the charge from finance. He promised that I will get a call from Manny, the finance person, but I am still waiting (three days after) for the call. I expect a little more responsive treatment from a lexus dealership. More

by KKGHARANA Verified Customer Verified Customer

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Homer, John and Mike are simply amazing! This is my second purchase from this dealership and I appreciate the great team work to help me find my perfect vehicle This is my second purchase from this dealership and I appreciate the great team work to help me find my perfect vehicle More

by g-man Verified Customer Verified Customer

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Westside Lexus provided an excellent experience with professional and attentive service. Will gladly recommend to others. professional and attentive service. Will gladly recommend to others. More

by john@sullivanlawiii.com Verified Customer Verified Customer

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I recently bought a new vehicle from Westside Lexus and had a fantastic experience. Mike B. from Sales and Sam in the Finance Department were both knowledgeable and professional, making the entire process had a fantastic experience. Mike B. from Sales and Sam in the Finance Department were both knowledgeable and professional, making the entire process smooth and hassle-free. More

by KP Verified Customer Verified Customer

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Had the car I was looking for and great communication from sales rep. Very patient from sales rep. Very patient More

by Carol Verified Customer Verified Customer

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Mike Bui was a great aid to us in buying our sedan. He was quick to respond to questions and fair in dealings with us. Highly recommended. He was quick to respond to questions and fair in dealings with us. Highly recommended. More

by d-dickson Verified Customer Verified Customer

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