Mike Byerly | Page 3

Best car buying experience ever! No pressure, very helpful and knowledgeable. Wonderful staff, very friendly. I will definitely use Peak Kia again. Thank you so much!! helpful and knowledgeable. Wonderful staff, very friendly. I will definitely use Peak Kia again. Thank you so much!! More

by Marcy Verified Customer Verified Customer

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Had a screw in my tire it was a holiday weekend I was told it could not be repaired and I needed to get four new ones. I asked several times why it was not covered under warranty stating I always get the told it could not be repaired and I needed to get four new ones. I asked several times why it was not covered under warranty stating I always get them repaired or replaced I was told it was just wear and not covered I had them installed and then asked to have A Roadside Repair Warranty added to which I was told was not offered. No wonder I had to buy new ones for 1 screw in a tire the ones previously purchased from Kia only lasted 30,000 miles that should’ve lasted 60000 I shouldn’t of had to purchase new tires I will never buy tires from Kia again, back to Discount. Manager did give me 25 off each tire but I feel that I should have been told when I asked why it was not covered That Kia does not offer that service But it was a quick sale especially me being a female in a situation needing tires that day Never again!!! Other than routine service I will look at other places like Jiffy Lube to have my car Serviced More

by JANAMTODD Verified Customer Verified Customer

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This has been my dealership for the past 9 years. The service for the first couple of years was amazing. Then I feel like it was hit or miss with the associate I had each time I went in. I have gotten ti service for the first couple of years was amazing. Then I feel like it was hit or miss with the associate I had each time I went in. I have gotten tires twice and it was a big pain because they didn't last very long but Kia would not replace or even prorate the tires after only 12,000 miles. I emailed and then called manager with no help. Also after leaving one time my car antenna fell off driving down the road after I left the dealership. They had just done a car wash ,but said it was not there fault and would only pay for a new Antenna but I would need to pay over $100 for the labor. Just wish they would get back to great customer service again! More

by trishaemma04 Verified Customer Verified Customer

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Fun, informative,and a great deal. The dealership was there for me. All the salesman made me feel important, always smiling, a quick hello and did I need anything. Shannon was my key sa The dealership was there for me. All the salesman made me feel important, always smiling, a quick hello and did I need anything. Shannon was my key salesman. Shannon always called me back to answer all my silly questions, he got me the white car I wanted and he worked out the payments I could afford. Shannon did his job and as a shopper I give him a Aplus. More

by scaulson Verified Customer Verified Customer

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Mike was amazing to work with. Easy going no pressure no hard sale. He took his Time and really went up and beyond. Great dealer great car and great price. Highly recommend taking the time to drive clear do hard sale. He took his Time and really went up and beyond. Great dealer great car and great price. Highly recommend taking the time to drive clear down to Littleton. More

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Always a pleasure to deal with this team. In and out in less than an hour. No pressure or stress at all whatsoever. Both Mike T and Nick W are rockstars. These are the real no BS car sales team. Always got less than an hour. No pressure or stress at all whatsoever. Both Mike T and Nick W are rockstars. These are the real no BS car sales team. Always got my back and I’ll definitely go back for the third time when that comes!! More

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Lalo is a great salesman. He is trustworthy, and will usually provide the best deal upfront. If you go to Peak, do t bother asking for any body else. usually provide the best deal upfront. If you go to Peak, do t bother asking for any body else. More

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Best buying experience! I came in with all the information I needed for the car I had my eyes set in. A certified 2015 fully loaded SXL optima. James was very laid back and c I came in with all the information I needed for the car I had my eyes set in. A certified 2015 fully loaded SXL optima. James was very laid back and conversations was more like talking to a close friend. The manager came out and introduced us instantly. They knew my credit situation, and honored the lowest advertised price of the car. They worked all day long to get me approved on this vehicle and they went above and beyond. James always checked in and gave me updates and was more then understanding! They made a miracle happen and I am so glad that I got to work with James! Best buying experience ever More

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I will NEVER go back to Peak & I suggest you don’t either! My car is FINALLY *mostly* back to normal after almost a year and no help from Peak Kia, Littleton. Apologies for a very long story, but I will NEVER, My car is FINALLY *mostly* back to normal after almost a year and no help from Peak Kia, Littleton. Apologies for a very long story, but I will NEVER, EVER go back to Peak and I suggest you don’t go there either. It all started early last May when my engine failed due to no fault of my own, my husband is an ASE Master Certified Mechanic and has always taken perfect care of my 2015 Kia Sportage. My engine was covered under warranty since I only had approximately 34,000 miles. When we sent the tow truck off with our car, we called Peak to inform them that it was on its way. We informed them that we had records of maintenance completed on the vehicle and could get it to them if needed, but they said at that time it wasn’t necessary. After two weeks, we needed to beg for a rental car. Peak immediately denied our request stating that we needed to call Kia Corporate. Corporate informed us that we needed to speak to the dealership. Once we informed them that the dealership told us we needed to call them, Corporate granted us a rental car. It boiled down to the dealership not wanting to give us a rental car. We were never called by Peak for an update on our vehicle. Anytime we were curious on the status of things, we needed to call. On one such occasion, we were informed that the warranty claim had been denied due to no records of maintenance, but they had submitted it a second time and it was approved for an engine. We informed them, yet again, that we had records that were available to them if they would have asked for them. After several weeks passing, we received a call from Corporate informing us that the engine was on backorder. They stated that the dealership would give us a call as soon as they received the engine. After another several weeks, we called Corporate for an update and were given a shipping date. A week past the shipping date, since we had not heard a peep from Peak, we called them to see if the engine had been received. Peak informed us that it had been received and that they would be installing it. Another week passes with no communication from Peak. We call and are informed that the Head is in the machine shop, but that the machine shop they’re using is new and is taking longer than anticipated. (Side note: During our whole fiasco, my mother in law took her Kia Optima in to Peak for warranty work on her mirror and was informed that the Paint shop they were using was new and was taking longer than anticipated. Seems to be a favorite excuse of theirs.) In late September (nearly 5 months after going in to the dealership) that we called for another update, yet again, but this time we were informed that the vehicle was ready for pickup! All warranty work was completed, as well as the additional work we tacked on and were paying for in order to maintain the car. Upon arriving and after we paid for the additional work, we walked to the car. I noticed extreme hail damage that had occurred to the car that Peak had not informed us of, as well as several new door dings. They casually said they had a major hail storm in July and that everyone who had their car in for service was given a phone call. I have call records that indicate that we were never called, nor were we ever informed that if damage occurred to my car while in their possession, they were not liable. They refused any sort of assistance. Once we got the car home, we noticed several additional things wrong with the car. The alarm continuously triggered due to the hood sensor not being secured after the work was completed. The alternator had damage from the engine replacement. And the worst mistake of them all, it was leaking oil because the drain plug had not been properly tightened which could have caused another engine failure had it fallen out. We worked for months between the Service Manager at Peak, the General Manager at Peak, and through Kia Corporate, trying to sort this debacle out. Peak refused to assist in any way, shape, or form. Corporate assisted us as much as they could and we ended up having to have most of the damages fixed through our own personal insurance. Moral of the story, we will never go back to Peak and advise the same for anyone else. More

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Exponentially amazing I purchased a new 2019 Kia Forte LXS from Shannon Nicoletti at Peak Kia. The experience was absolutely amazing. Every part of it from start to finish I purchased a new 2019 Kia Forte LXS from Shannon Nicoletti at Peak Kia. The experience was absolutely amazing. Every part of it from start to finish was simplified, explained to my understanding and very informative. All those who helped out did a great job and I will highly recommend people to do business with Peak Kia. New or Pre-owned, you will be treated right. More

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