Mike Castori | Page 74

On July 2nd, 2021, I posted a review which I was asked to take down as a prerequisite to having the issues fixed with the 2015 Jeep Cherokee Limited 3.2L I purchased on May 4th, 2021. The dealership had take down as a prerequisite to having the issues fixed with the 2015 Jeep Cherokee Limited 3.2L I purchased on May 4th, 2021. The dealership had originally delivered the vehicle to me with defective CV axles and low on oil, which resulted in top end damage after driving for a few days, https://www.youtube.com/watch?v=yy-x85J3vlc After going back and forth I was able to get the engine issue taken care of, but other issues remain with the vehicle I purchased. I am experiencing severe hesitation when driving the vehicle at highway speeds. Throttle response takes anywhere from 4-5 seconds and occasionally the Jeep goes into "limp home mode" when attempting to pass or perform evasive maneuvers. This is dangerous, and could lead to a fatal collision. My wife will no longer drive the vehicle due to the hesitation and I am forced to drive with extreme caution. Not exactly the stress-free experience you want from purchasing a "like new" vehicle with 53,000 miles. Due to this issue I was almost taken out by a semi-tractor/trailer truck going way too fast down the Peace River bridge shortly after purchase. I was in the right lane and no gaps to move over, when I saw the truck closing the gap behind me I floored it and the Jeep took over 4 seconds to respond. That truck was almost touching my rear bumper when the Jeep finally moved. After this I parked the vehicle and did not drive it for almost 2 weeks while waiting on the dealership to agree to service it. THEY WANTED TO CHARGE ME HUNDREDS OF DOLLARS FOR TRANSMISSION / SOFTWARE UPDATES THAT SHOULD HAVE BEEN DONE BEFORE THIS VEHICLE EVER SAW THE LOT!! When you pull out in front of someone you expect to be able to accelerate. Sitting in fast moving traffic with no acceleration is not exactly a fun experience. I was also told the CV axles were replaced but with the continuing popping/clicking I do not believe this is the case. The vehicle did accelerate and drive properly for approximately 2 weeks after the transmission was updated and serviced. It is now back to acting the way it was. In my most recent interaction with the dealership yesterday, they do not believe there is an issue and "every 3.2L Jeep Cherokee drives like this" according to Mike and the service manager. I was instructed to trade the Jeep in for something else if I did not like it. I do not feel this is a valid option as I would lose thousands of dollars trading it in... I will continue to aggressively pursue a solution until this is resolved. Until then I have no choice but to continue driving the vehicle, until I'm able to get my hands on something else and park it. Not the experience I was hoping for, ended up stuck with a defective nightmare. Be very careful with the used vehicles here. I should have had it inspected by an outside entity but stupidly put too much faith in the dealership and screwed myself. An expensive lesson to learn but a lesson nonetheless. More

by timmah Verified Customer Verified Customer

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Excellent and timely service at a GREAT Price. The very best customer service from professionals who care about the work they are doing. WELL DONE best customer service from professionals who care about the work they are doing. WELL DONE More

by CDLAMBERG Verified Customer Verified Customer

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Michael was very helpful and a pleasure to work with. The experience was a good one. I will be coming back for service there again. experience was a good one. I will be coming back for service there again. More

by avajenny912 Verified Customer Verified Customer

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I received excellent service. My vehicle was fixed promptly! Service exceeded my expectations. I would definitely recommend Cape Coral Chrysler Dodge Jeep Ram to everyone. It’s hard to find that kin promptly! Service exceeded my expectations. I would definitely recommend Cape Coral Chrysler Dodge Jeep Ram to everyone. It’s hard to find that kind of service now a days. More

by RPHTJC Verified Customer Verified Customer

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Mike is the best! He kept us informed as our vehicle service and body work was happening. He also made sure our rental was covered since the body work took a week. service and body work was happening. He also made sure our rental was covered since the body work took a week. More

by ChloeCJ7 Verified Customer Verified Customer

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Everything went as scheduled. No major complaints. Overall satisfied with my service. I wish my tire pressure had been checked when they rotated my tires. Overall satisfied with my service. I wish my tire pressure had been checked when they rotated my tires. More

by KELLIE.KELCH Verified Customer Verified Customer

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Everything was excellent! I was very satisfied with my visit. They even had excellent complimentary coffee. I would highly recommend this dealership to friends and family. visit. They even had excellent complimentary coffee. I would highly recommend this dealership to friends and family. More

by Gar 69 Verified Customer Verified Customer

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This facility has the best customer service. We were treated respectfully and my problem was solved the same day I took it in. The wait time was much less than other dealers in the area. I will definite treated respectfully and my problem was solved the same day I took it in. The wait time was much less than other dealers in the area. I will definitely take my vehicles here for all repairs! More

by moeolady Verified Customer Verified Customer

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EVERYONE was very friendly and did great work. Mike was great I hope to see him again next service time. Dealership is very modern and clean. great I hope to see him again next service time. Dealership is very modern and clean. More

by rich_kelley Verified Customer Verified Customer

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We couldn't have been in better hands when our RAM broke down on our trip from MN. They got us in right away and got us hooked up with Enterprise for a free rental. The truck was done same day and has been down on our trip from MN. They got us in right away and got us hooked up with Enterprise for a free rental. The truck was done same day and has been purring like a kitten ever since! More

by tjb85llacres Verified Customer Verified Customer

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