Mike Castori | Page 78

I advised the service manager that I was waiting on site for the service and I requested an ETA. He said he would follow up after my oil change to give me a time frame. I found him 2 hours later after see for the service and I requested an ETA. He said he would follow up after my oil change to give me a time frame. I found him 2 hours later after seeing my vehicle still parked in the lot, just a few seconds before. He ran to the garage and came back to tell me the service team only needed another 30 minutes. I immediately walked back to the parking lot to see the service team just arriving to my vehicle. I waited an additional 2 hours after this for them to tell me all of the necessary parts are on back order, and I would need to reschedule for a different day after the parts arrived. I understand the back ordered parts, but I do not like the service manager lying to my face instead of just saying that he was busy and forgot to check up on my vehicle. He also tried to tell me that my radio could not be fixed, and the issue was my cell phone. When he saw that I was researching the issue myself he said he would order a new radio and give that a try. He then continued to lie and tell me it would only be another 30 minutes. It ended up being another 1 1/2 hours. I was at the dealership for a total of 4 hours to get my oil changed and serviced. The techs had my vehicle for 1 hour to get the oil changed and about 30 minutes to diagnose the other issues. I can't imagine how long it will take to complete the repairs, but I will never wait at the dealership again. I also had fingerprints all over my radio that were not wiped off. I was very disappointed in my first service visit, especially after a such a great experience with the sales staff. Honesty is always the best policy! More

by jbrown1613 Verified Customer Verified Customer

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Steven in sales was great, very professional. He showed me around the lot looked at a few cars. Ended up getting the 2021 challenger. Witch I'm so happy with. Thank you! me around the lot looked at a few cars. Ended up getting the 2021 challenger. Witch I'm so happy with. Thank you! More

by austermand Verified Customer Verified Customer

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I got a text to bring my Jeep for oil changeI called to I got a text to bring my Jeep for oil change I called to make sure they made me appointment for 9:30 When I arrived i said I was here for oil change I got a text to bring my Jeep for oil change I called to make sure they made me appointment for 9:30 When I arrived i said I was here for oil change and rotation fir my lease Jeep He said I didn’t need it and I said you told me to bring it in he said I didn’t tell you anything I said ok you represent Cape Coral Jeep so that’s what I mean. He keep trying to talk me out of it. Saying I didn’t need it yet and bunch of stuff on the computer but I’m 73 yes old and that stuff is over my head so I sad now your just pissing me off I’m here just give me my oil change. Later when the car was ready I had some questions he was not friendly at but did answer my questions though you could tell I was bothering him it seemed. On my drive home I noticed they had not cleared of the dash that said I need a oil change I took like never figured out how to clear that off but I did. I had my ram truck serviced here and my wrangler too bought last 2 Jeep’s here And always had the best experience I have came here every since you opened the store. I plan to make many more trips on future Probably just miscommunication it happens.. More

by zegminner Verified Customer Verified Customer

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very professional and friendly service, did a great oil change job short waiting time about 1 hour from that I left the car for service to I left the dealer change job short waiting time about 1 hour from that I left the car for service to I left the dealer More

by info87 Verified Customer Verified Customer

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Met with a friendly hello and vehicle was whisked into service. Clean waiting area with tv and internet as well as free cold drink. My vehicle was returned quickly and washed. Great experience service. Clean waiting area with tv and internet as well as free cold drink. My vehicle was returned quickly and washed. Great experience More

by steve.payne61 Verified Customer Verified Customer

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They charge me an outrageous just for a diagnostic exam. That’s over twice the national average and double any other dealership in this area. I won’t be going back even though the work was good the price wa That’s over twice the national average and double any other dealership in this area. I won’t be going back even though the work was good the price was too high just to get it diagnostics test done More

by ishaqabdul797 Verified Customer Verified Customer

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Overpromised and underdelivered again.Even a simple Oilchange it's a waste of time there.Every Gasstation has a better Service Quality.For sure last time that I was there. Oilchange it's a waste of time there.Every Gasstation has a better Service Quality.For sure last time that I was there. More

by MBOERMEL Verified Customer Verified Customer

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Everything was good this time, except that the mechanics left black, greasy hand prints on the interior of my vehicle. I work hard to keep my vehicle clean, I just would appreciate it if the mechanics who a left black, greasy hand prints on the interior of my vehicle. I work hard to keep my vehicle clean, I just would appreciate it if the mechanics who are working on my vehicle or anyone else’s could be considerate and not leave dirty handprints on the interior. More

by sdillmore317 Verified Customer Verified Customer

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Thank you for seeing to our needs in such a timely and nice manner. The computer updates and all are a bit much, but I understand you are working on a program. Service Dept. Manager was great, but I don nice manner. The computer updates and all are a bit much, but I understand you are working on a program. Service Dept. Manager was great, but I don't recall his name. More

by joav19 Verified Customer Verified Customer

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My experience at this dealership is one of the best I had. Every employee that I came in contact with was very nice and helpful. had. Every employee that I came in contact with was very nice and helpful. More

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