Mike Conlon
Mike Conlon at Scranton GMC of Vernon

Mike Conlon | Page 20

Service Director

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.6
249 Reviews
4.6

249 Reviews

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249 Reviews of Mike Conlon

May 12, 2021

Dealership Rating
Employee Rating

Scranton motors employs a very respectful, considerate and kind individual that processed my vehicle into service. The gentleman that processed me out was a lovely individual as well. More

by rose_hipps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , David Rogers, Not sure of the name of the employees that provided the services

May 09, 2021

Dealership Rating
Employee Rating

Very Poor communication oil changed did not go well oil all over inside of door and engine compartment as well as cap for oil jug under hood Dealership management called me and apologized took care of More

by smithe420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2021

Scranton GMC of Vernon responded

Good Afternoon, We just posted a response to the review you posted on Google about these issues. I will post here as well to make sure you see it. --------------------- Response from the owner 48 minutes ago Mr. Smith, We are very sorry to hear what happened during your visit for an oil change. There definitely should not have been any reason for you to clean up your vehicle afterwards. I have located your contact information, and have escalated your feedback to the Service Director to handle personally. Is there a particular time or day that works best for you to discuss? We will work around whatever is most convenient for you. You can respond to this review to let us know. If for some reason you don't see this message and/or we don't hear back, I will have Mike Conlon go ahead and reach out to you and you can call back when you are available. Thank you very much for letting us know what happened, and we are eager to discuss with you further. Thank you.

May 12, 2021

smithe420 responded

Thusday and Fridays anytime are best for me but anytime will work

May 01, 2021

Dealership Rating
Employee Rating

Service department was great as usually. There’s really no need to mandates a twenty five word response. When you can say they were excellent as usual. More

by tasmith26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

April 29, 2021

Dealership Rating
Employee Rating

My box van was returned to me with a oily step, dirty rubber floor and a loose battery cable. I am surprised it made it home. More

by TKIACOBONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 03, 2021

Scranton GMC of Vernon responded

I am so sorry to hear about the condition your van was in when it was returned to you! That is certainly not up to the standard we aim to maintain. I have brought your feedback to the Service Director so that he is aware that this happened, and can address with the staff to make sure this does not continue to happen. He would like to extend his apologies as well, and would be happy to discuss with you further if you would like. However, I am unable to locate your customer information based on your screen name, so if you would like to speak with him as well, please respond to this review (you can do so privately if you prefer) with your full name/contact number and the best time to contact you. Thank you for the feedback. We obviously wish it reflected a positive experience, but we appreciate the honesty so we can address the issue and do better in the future. Thanks again, and have a great day.

April 29, 2021

Dealership Rating
Employee Rating

Very good fast service friendly people will go there again. Great place to go recommend it to sum one else very impressed ok ok ok More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

April 28, 2021

Dealership Rating
Employee Rating

James Mangene always takes good care of me. Even though an oil change at Scranton costs more than at Jiffy Lube, I appreciate the vacuuming and car wash as I am a senior person. More

by JANETPASTULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Corey, James Mangene

April 24, 2021

Dealership Rating
Employee Rating

Hands down the best dealership experience I have ever had! They do not rob you like let's say Balise of Springfield and West Springfield by over charging you and giving you a vague description of what's More

by Sirmarlonterrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

April 14, 2021

Dealership Rating
Employee Rating

A little hesitant as I bought a 1976 Cadillac Eldorado to the dealership but soon became comfortable with the mechanic who personally made me feel at ease by his knowledge base of my vehicle. More

by knarin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Corey

April 11, 2021

Dealership Rating
Employee Rating

Always great service. Price was a bit much but in the end, always great service. I hope to go back soon to possibly get an Escalade More

by NATDAUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

April 09, 2021

Dealership Rating
Employee Rating

Very disappointed to have grease marks left on my driver door black panel and on my center pillar white vinyl trim. Inexcusable. I take meticulous care of my Lacrosse. More

by pab37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Robert Zeidenberg , David Rogers

Apr 12, 2021

Scranton GMC of Vernon responded

Good Afternoon, I've brought your concerns to the attention of Mike Conlon (the director of the Service Department), and he would like to look into how this happened and discuss the situation with the staff members involved. However, I was not able to locate your information based only on your screen name. Would you mind responding to this review (privately if you would like), with your full name and contact info? Please include the best time and method to get in touch with you, and I will make sure Mike gets the information. Thank you for your feedback, and have a great day.

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