Mike Conlon
Mike Conlon at Scranton GMC of Vernon

Mike Conlon | Page 19

Service Director

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
246 Reviews
4.7

246 Reviews

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246 Reviews of Mike Conlon

May 28, 2021

Dealership Rating
Employee Rating

Everyone i worked with was so accommodating and helpful with all my service needs. Thank you so much, I will be back again and again! More

by acorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , Ashley Corey, Beverly Rhoads, David Rogers

May 27, 2021

Dealership Rating
Employee Rating

Great service at scranton, friendly staff,, they are very thorough and while they recommend extra service items there's no pressure to get them done. highly recommend others use them for their service needs More

by JOEYBIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

May 23, 2021

Dealership Rating
Employee Rating

Using the drop off box made it convenient and easy, the car was ready on time, and I could pay over the phone with my credit car so all I had to do was go in and get my key. Also, appreciated the truck wa More

by CAT.GIARRIZZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 22, 2021

Dealership Rating
Employee Rating

Been doing business about 25-30 + years.They have been a Been doing business about 25-30 + years. They have been a good Dealership.. Even though the service people have changed—-they seem to good people no More

by jrr6627
Recommend Dealer
Yes

Other Employees Tagged: Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

May 19, 2021

Dealership Rating
Employee Rating

Polite, professional and clean!I rate them absolute Polite, professional and clean! I rate them absolute first class and have confidence in them beyond compare! I would absolutely recommend them 100 More

by Barnum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , Ashley Corey, David Rogers, Amanda Soucie

May 16, 2021

Dealership Rating
Employee Rating

Scranton Motors Service Dept. Is very clean. The Service personnel are very professionsl and courteous and willing to help with any questions and/or concerns. More

by Betty P
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , Amanda Soucie

May 15, 2021

Dealership Rating
Employee Rating

Excellent service All the employees in the service department we interacted with were knowledgeable and courteous Hope to continue as a loyal customer Plasant waiting area More

by mccarthycm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

May 12, 2021

Dealership Rating
Employee Rating

Scranton motors employs a very respectful, considerate and kind individual that processed my vehicle into service. The gentleman that processed me out was a lovely individual as well. More

by rose_hipps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , David Rogers, Not sure of the name of the employees that provided the services

May 09, 2021

Dealership Rating
Employee Rating

Very Poor communication oil changed did not go well oil all over inside of door and engine compartment as well as cap for oil jug under hood Dealership management called me and apologized took care of More

by smithe420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2021

Scranton GMC of Vernon responded

Good Afternoon, We just posted a response to the review you posted on Google about these issues. I will post here as well to make sure you see it. --------------------- Response from the owner 48 minutes ago Mr. Smith, We are very sorry to hear what happened during your visit for an oil change. There definitely should not have been any reason for you to clean up your vehicle afterwards. I have located your contact information, and have escalated your feedback to the Service Director to handle personally. Is there a particular time or day that works best for you to discuss? We will work around whatever is most convenient for you. You can respond to this review to let us know. If for some reason you don't see this message and/or we don't hear back, I will have Mike Conlon go ahead and reach out to you and you can call back when you are available. Thank you very much for letting us know what happened, and we are eager to discuss with you further. Thank you.

May 12, 2021

smithe420 responded

Thusday and Fridays anytime are best for me but anytime will work

May 01, 2021

Dealership Rating
Employee Rating

Service department was great as usually. There’s really no need to mandates a twenty five word response. When you can say they were excellent as usual. More

by tasmith26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie

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