Mike Conlon
Mike Conlon at Scranton GMC of Vernon

Mike Conlon | Page 5

Service Director

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
246 Reviews
4.7

246 Reviews

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246 Reviews of Mike Conlon

July 28, 2023

Dealership Rating
Employee Rating

Efficient quality courteous service X x x x x x x x x x x More

by Ms8292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 27, 2023

Dealership Rating
Employee Rating

We are very disappointed with the last 2 services. My husband took the truck for routine maintenance which included flushes tire rotation fluid fill ups and checking the brakes. The brakes were grindi More

by adgagne
Service Price Transparency
Workmanship
Recommend Dealer
No

Other Employees Tagged: Robert Zeidenberg , Jeff Borovicka

Aug 01, 2023

Scranton GMC of Vernon responded

Good Afternoon, Hopefully you saw the response we left on the other review you left before DealerRater flagged it as a duplicate and removed it. In case you did not see it - we replied to let you know that our Service Manager was reaching out to you to see how we could assist and make things right. Hopefully by now the two of you have already been in contact, but if that is not the case, please reply back so we can help get you in contact with management. Thank you for taking the time to tell us about your experience and we appreciate the chance to try to turn things around. Have a great day!

Aug 01, 2023

adgagne responded

No one has reached out to us.

Aug 03, 2023

adgagne responded

We still have not heard from anyone. All for show.

July 20, 2023

Dealership Rating
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Service was quick, and the employees were friendly. The car wash is a great finishing touch. More

by KEARSEWINDSOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg

July 18, 2023

Dealership Rating
Employee Rating

Have been using Scranton for 2 and half years now. Wish I could had decided earlier to go with them. Great team! Up from and honest. Always a pleasure to talk to Jeff and everyone in there. Always hel More

by Roma Guizelini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg, Frank Kern , Jeff Borovicka, Ashley Corey, Beverly Rhoads

July 16, 2023

Dealership Rating
Employee Rating

Great availability for appointment time and turn time. Got loaner while my car was being serviced. Service team was excellent More

by Meduri218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads

July 15, 2023

Dealership Rating
Employee Rating

Service was prompt, I dropped my truck off early and they got it in to at least diagnose it before my scheduled appointment More

by KHORTON6530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

July 05, 2023

Dealership Rating
Employee Rating

Brought vehicle in for oil change and multi-point inspection. Had to ask them to top off low brake fluid.Vehicle’s electrical system failed literally 3 hours after leaving there,had to be towed to me More

by lfitzgerald068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 07, 2023

Scranton GMC of Vernon responded

We are very sorry that you had additional issues after your appointment. You clearly take good care of your vehicle -since the purpose of the appointment was to keep up with the routine maintenance. Did you contact anyone in the service department about the electrical issue? If not, and you'd like us to see what we can do to help get it figured out, please reply back to this review and I will get you connected with the service manager. Thanks for letting us know what happened, and make sure to let us know if there's anything we can do to help. Have a nice night.

July 04, 2023

Dealership Rating
Employee Rating

Kayla made buying a new car stress free . She also took the time to explain all the features on my new car took the time to set up my phone on my new car. More

by jarvis.michele
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kayla Comarotti , Evan Blanchette, Joey Bush

June 27, 2023

Dealership Rating
Employee Rating

Service was good all issues were taken care of and no problems have returned. Everyone was professional in handling the repairs More

by DGASKELL83
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka, Ron Brown

June 27, 2023

Dealership Rating
Employee Rating

The service department was great in fixing my 2009 GMC 5500. They treated me great and with respect More

by JHOPPE0
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka, Ashley Corey

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