Mike De Leon | Page 6

Car Buying Experience We purchased a vehicle yesterday for our daughter as a college graduation gift. We went through the Costco Auto Program. We were considering 3 differe We purchased a vehicle yesterday for our daughter as a college graduation gift. We went through the Costco Auto Program. We were considering 3 different vehicle brands. I had not even finished my phone call with the Costco Auto Program representative yet when Michael de Leon, the authorized sales rep from Norm Reeves in Cerritos had already sent me a text message offering his service and at the same time promptly emailed with the detailed information of the Hyundai vehicles we were considering and the breakdown of the prices including applicable discounts and the prices we would be paying. We have to say; we were so impressed with Mike de Leon’s and the Norm Reeves Hyundai dealership transparency. No other dealer representatives from the other vehicle brands sent us that detailed email showing all the figures ahead of time. We met Mike de Leon at the Norm Reeves Hyundai dealership in Cerritos, California, the following day to check out the vehicles we were considering. We found Mike to be very professional, honest and extremely knowledgeable in providing comparative data between the model trims which allowed us to make an informed decision on which model trim to go with. This was our daughter’s first car and her first car buying experience. What was also very impressive was that even though my daughter was a young adult and very naïve with car buying, Mike made my daughter feel valued. He listened to my daughter’s questions and concerns and gave her detailed answers regarding the different vehicles and trims that she was considering. Mike was very patient with my daughter including the test drive with the different vehicles we were looking at. Our experience with the Norm Reeves Hyundai dealership in Cerritos was overwhelmingly positive. This is our third time buying a car through the Costco Auto Program in the last 5 years and we can honestly say this was the most “painless” and hassle-free buying experience. When we decided on which vehicle model and trim to buy, again, Mike de Leon was very transparent with all the information and the costs involved. There were no surprises like hidden mark ups or “sneaky” unnecessary additions tacked on to the sale that we didn’t ask for unlike my experience at another dealer. When we got to the finance office, the experience with finance officer, Kevin Lee, was another extremely positive one. It was a hassle free straight forward process and there was no pressure to purchase additional coverage. Kevin did present other coverage like GAP and the alarm but his way of presenting it was in a very informative way, explaining the pros and cons. This gave us room to make the informed decision that was beneficial to us. Sadly, the previous time we bought a car, our last experience with another dealer’s finance officer left us feeling belittled. During that awful experience, when my husband and I were discussing whether we should purchase the GAP insurance, condescending remarks were made by the finance officer at that other dealership. But with Kevin Lee at Norm Reeves Hyundai, we were was so relieved with our positive and pressure free experience with him. He was straight forward, making sure all the documentation is in place for the financing. He was expeditious but thorough and additionally very entertaining! Kevin should “moonlight” as a comedian coz he left us laughing so hard! This was the best car buying experience we’ve had, and we absolutely recommend Norm Reeves Auto Dealership and kudos to Michael de Leon and Kevin Lee at the Norm Reeves Hyundai Dealership in Cerritos, California!!! We surely will be repeat customers when the time comes, and we will definitely recommend your dealership to others!!!! Our daughter got a great graduation gift and is very happy, excited and satisfied with her brand-new Hyundai Tucson Night 😊 THANK YOU SO MUCH! More

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cheater we have bought a used car from this location Mr. Gerardo Dorantes did the paperwork we really did not that a dealer can rip you off like Mr Gerardo d we have bought a used car from this location Mr. Gerardo Dorantes did the paperwork we really did not that a dealer can rip you off like Mr Gerardo did. He added on some extra stuff and never mention or explain that why he added or what is it for? after signing i found that he charged overprice about $881 extra then I found that he charged me for alarm $995 I asked him that he should fix these two he did fix the price but for alarm he said that if he remove it completely my interest rates will be increase and i will have to pay more in interest so he just took off $200 and when I research and find out that alarm has nothing to do with my interest rates so he lied there and when I Look farther he charged me $2122 for Service Contract again he never explain that either i do not know what is this for ? charged me another 995 for debt cancellation agreement never explain and i do not know what is this for ?so in short he ripped me off in the amount of $4301.00 More

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Professional and easy to work with. Started with the Costco price and received a bit better than that for a Elantra SEL. Mike De Leon was very helpful and nice to work with. Started with the Costco price and received a bit better than that for a Elantra SEL. Mike De Leon was very helpful and nice to work with. More

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Wouldn't have bought it, without mike! I'm 56, never had a new car. It"s a big decision and mike went above and beyond (l"M SERIOUS) to walk me through it, make ot simply and made sure my e I'm 56, never had a new car. It"s a big decision and mike went above and beyond (l"M SERIOUS) to walk me through it, make ot simply and made sure my every concern was addressed! And if i have any questions and still helps!! He's amazing, thanks Hyundai for having Michael DeLeon!! And i love my new car. ? More

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Amazing Oscar and mike are the best ever need more guys like them !!! Thank you thank you thank you so much again guys. Oh and we will forward everyone here. Oscar and mike are the best ever need more guys like them !!! Thank you thank you thank you so much again guys. Oh and we will forward everyone here. More

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Buying a new car I have to say that both mike and Oscar are amazing! Right off the bat they made us feel right at home. Never to pushy and ask us questions We didn't e I have to say that both mike and Oscar are amazing! Right off the bat they made us feel right at home. Never to pushy and ask us questions We didn't even realize. We went in take a look at the Santa Fe. They were very knowledgeable about both the 2018 and 2019. We did have to go with anothe vehicle. But if you ever think about a Hyundai defiantly talk to these guys. They know whats up. More

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Superior Customer Service My husband and I recently purchased a used Tucson from Norm Reeves Hyundai in Cerritos. We would like to highly commend Mike De Leon and Alexis Pastra My husband and I recently purchased a used Tucson from Norm Reeves Hyundai in Cerritos. We would like to highly commend Mike De Leon and Alexis Pastrana for their outstanding customer service. Mike and Alexis went above and beyond to serve us and we will definitely purchase our next Hyundai from this dealership. More

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Best of the best Kevin helped my husband and I get a car when over 30 dealers told me no. My husband is deployed with the Army . Kevin and the rest of the Employees ha Kevin helped my husband and I get a car when over 30 dealers told me no. My husband is deployed with the Army . Kevin and the rest of the Employees have restored my faith in humanity. I have a fantastic car that my family will be safe in. Thanks again KEVIN. God Bless More

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Great experience We were very satisfied with customer service. Everybody was very nice and gave us full attention. We were offered coffee and tea. When we processed pa We were very satisfied with customer service. Everybody was very nice and gave us full attention. We were offered coffee and tea. When we processed paperwork our salesman gave us a lot of different gifts in appreciation. In addition to being nice the whole experience was fairly quick as well. We got out of there in pretty much in 2 hours with a new car. More

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GREAT PEOPLE! Kevin & Mike De Leon helped my husband & I finance our Santa Fe! We loved the experience. They were very professional, honest and it was a quick proce Kevin & Mike De Leon helped my husband & I finance our Santa Fe! We loved the experience. They were very professional, honest and it was a quick process! Very down to earth and just a joy to do business with. They are definitely assets for this fantastic company. I will continue to buy all my vehicles from this dealership. More

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