"I recently purchased the 2021 Hyundai Palisades..."
I recently purchased the 2021 Hyundai Palisades Calligraphy trim with Zo Saleem (and his associate Victor Soto). What a smooth and wonderful buying experience!!! Not only did Zo give me the best price within 100 miles of me but the customer service was top notch. During COVID, Zo delivered the car to my house himself, had all the paperwork ready to go so all I had to do was sign...as well as two roses, key chains, a pretty pink bow and such great service. Smile and a great attitude. Seamless and efficient way to buy a car! To top it off, I found a small factory defect on the surface of the car and he was willing to get the defect taken care of and redelivered the car to me so I didn't have to drive all the way there, wait in line, etc. AMAZING buying experience. Hard to ask for better!!!
Other Employees Tagged:
"Mr. Zohaib Saleem was a pleasure to work with. I highly..."
- Scott R
Mr. Zohaib Saleem was a pleasure to work with. I highly recommend contacting him if you want to buy a vehicle. MR. Vito Beato in the finance department was great to work with as well.
"From start to finish, the process was seamless,..."
From start to finish, the process was seamless, efficient, honest, straight forward, reliable, and just overall fantastic. I worked with Zo Saleem for several months and he was always quick and upfront in his response. We talked about a price mostly over email and it was done. When I came in to purchase, this was the fastest, most efficient process I have done at a dealership period. I am not sure if they were able to know that I have a no-nonsense personality or if they are just candid in their approach, but they were NOT pushy like other dealerships and it brings a added respect to the INDUSTRY and dealership in general.
We all must be respectful and understand.... dealerships will always ask for some added sales in terms of service, maintenance etc. Usually, I am offended and annoyed during the process... here, they asked, explained, let me think, explained again if I had questions, and it was done. Persistent just enough, but never did I feel overly pressured or annoyed and I think this is the reason why I felt compelled to write this review. When you leave a auto dealership feeling excited by your purchase and not burnt out haggling over a few dollars or listening to hard pressure sales, then I have no choice but to get online immediately and write a positive review on their behalf. This was such a positive experience, I highly recommend getting a car there... From internet sales, to sales manager to finance manager all such a wonderful experience.
"Amazing service and I got the best deal on my new Hyundai..."
- Jazzy Cruz
Amazing service and I got the best deal on my new Hyundai Sonata. Khalid Bashir is one of the best sales reps!!! I felt no pressure of buying and he was very patient!! If there was a 6 start review he would get it .
He also speaks fluent Spanish which is great in the Cerritos area
"Ricardo was exceptional. No nonsense, no fluff. Seamless..."
- Mike O
Ricardo was exceptional. No nonsense, no fluff. Seamless transaction and we left with exactly the vehicle we were looking for. Kudos Ricardo. Great experience at Norm Reeves ... thank you !!
"Over the weekend, I had the most straightforward dealings..."
Over the weekend, I had the most straightforward dealings with a car dealership that I’ve ever experienced in my life. I’ve bought several cars over the years, and this dealer tops them all.
It was this simple, I reached out to several dealers in Southern California and asked for the best out the door price. Mr. Zohaib Saleem sent me the best price, and once I arrived, that price was honored, unlike many dealers in the area. There was no pressure when I arrived at the dealer; everyone was friendly and professional.
Mr. Jalil Bashir also helped us during our car buying experience at Norm Reeves Hyundai in Cerritos. Mr. Saleem provided the best price, and Mr. Bashir offered excellent customer service and offered extra time to explain all the features of the new car we purchased.
Great experience, and a thank you goes out to everyone at Norm Reeves Hyundai in Cerritos! Outstanding Job!
Other Employees Tagged:
, Jalil Bashir
"After coming back for my fourth auto lease I remember why..."
After coming back for my fourth auto lease I remember why I love this dealership so much. Once again, great service and a great product.
"I had a great experience in my visit. I was not looking..."
- Francisco Chavolla
I had a great experience in my visit. I was not looking to buy but the sales staff was great without being pushy at all. They we very knowledgeable and friendly. Highly recommend working with Zo Saleem.
"I dealt with probably 8-10 different dealers before..."
I dealt with probably 8-10 different dealers before contacting Norm Reeves Hyundai and wished I had just reached out to them sooner. I drove 100 miles out of my way based on a FEELING that I had about them as well as my dealing with Zo Saleem over emails and text and felt assured that there would be no games, no bait and switch, no drama and I was right.
I spent probably 1 hour at the dealership to sign papers and make sure car was gassed up and ready to go. But they honored the deal we made online and now I'm a happy customer.
Thanks Zo Saleem and Norm Reeves for getting me into a new Hyundai! 5 stars!
"Mr. Zo Saleem was great. He has great customer service..."
Mr. Zo Saleem was great. He has great customer service skills and very professional. Gerardo in finance did not wear his mask properly and I felt uncomfortable signing the papers especially in a closed door. Saeid seems like he had some attitude when I was not agreeing right the price. But overall if it wasn't for Mr. Zo Saleem, I would have walked away.