Mike Falconeri
Mike Falconeri at Executive Dodge Jeep RAM

Mike Falconeri | Page 10

Service Advisor

Executive Dodge Jeep RAM

406 S Orchard St
Wallingford, CT 06492

4.8
322 Reviews
4.8

322 Reviews

Write a Review

322 Reviews of Mike Falconeri

August 15, 2023

Dealership Rating
Employee Rating

The service team here is top notch, they really helped me and did a great job fixing my truck. More

by mikeboyer76
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Miller

Aug 16, 2023

Executive Dodge Jeep RAM responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 11, 2023

Dealership Rating
Employee Rating

Fantastic and fabulous work done on time in a professional manner. Pleasure to work with More

by sslion3503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Hector Quinones

Aug 14, 2023

Executive Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 07, 2023

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Lovely dealership! ! So happy with all of my services that have been done to my Wrangler here! More

by Dogggg177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Brittany Lowell, Hector Quinones

Aug 08, 2023

Executive Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

July 31, 2023

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We bought a jeep wagoneer from them last year. The vehicle has giving us nothing but problems for the moment we bought it. It has been in and out of there shop 5 times since last April, and it co More

by Nessa
Service Price Transparency
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Recommend Dealer
No
Aug 03, 2023

Executive Dodge Jeep RAM responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 28, 2023

Dealership Rating
Employee Rating

A 5 hour job (tops) turned in to 5 days with no work truck. I understand thing happen but I was not kept informed a to the status of the repairs. It was hard to get the service department on the phone. More

by christaylorbpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Brennan

July 28, 2023

Dealership Rating
Employee Rating

A 5 hour job (tops) turned in to 5 days with no work truck. I understand thing happen but I was not kept informed a to the status of the repairs. It was hard to get the service department on the phone. More

by christaylorbpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Brennan

Jul 28, 2023

Executive Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 28, 2023

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They were amazing! They worked with me since I was on a tight schedule. They are always so polite and professional. More

by suevillalobos
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 28, 2023

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

July 27, 2023

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Employee Rating

Standard visits for oil change are good. Went to get warranty work done and was supposed to take 2 days ended up being 2 WEEKS! More

by leshrap
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jul 28, 2023

Executive Dodge Jeep RAM responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 26, 2023

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Employee Rating

Service was a breeze easy in and out great job! Service associate did a great job communicating and all work was done on a timely fashion! Would definitely recommend them to anyone who wants great More

by john.diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Hector Quinones

Jul 26, 2023

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

July 24, 2023

Dealership Rating
Employee Rating

Excellent communication, great service, very professional. Highly recommend this service dept to anyone who’s looking to have their vehicle serviced. More

by sjl823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2023

Executive Dodge Jeep RAM responded

Thank you! Mike and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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