Mike Falconeri
Mike Falconeri at Executive Dodge Jeep RAM

Mike Falconeri | Page 28

Service Advisor

Executive Dodge Jeep RAM

406 S Orchard St
Wallingford, CT 06492

4.8
322 Reviews
4.8

322 Reviews

Write a Review

322 Reviews of Mike Falconeri

August 17, 2022

Dealership Rating
Employee Rating

Staff is very pleasant and helpful. Very pleased with promised updates via phone and text. I always bring my car here, it is where I bought it and have been very happy with all the serv More

by SNOWQUEEN1117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Stone

Aug 19, 2022

Executive Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 17, 2022

Dealership Rating
Employee Rating

They're really awesome and they have a great service. Best experienced since I have a car this dealer is the best. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis Simuong, Krystle Pariseau , Erika Bokon, Marie Kramkou, Evie Reyes, Austin Rotella, CJ Smith, Ben Stone, John Vallejo

Aug 19, 2022

Executive Dodge Jeep RAM responded

Thank you so much for your kind words, Lynn, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 11, 2022

Dealership Rating
Employee Rating

Appointment easy to make. Customer service was good. Found a problem with store during balance & rotation Did not discuss with me even though I was in the waiting room. Put th More

by KozyKoczera25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 12, 2022

KozyKoczera25 responded

With left rear tire. Offered to get new rim for $1100.00 in two days after tire was remounted - unbalanced

August 10, 2022

Dealership Rating
Employee Rating

Service Manager lacks accountability and has in my past experience with him about the service department. When I contacted him about the status of my vehicle when I was not contacted by the close of busin More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Nguyen

Aug 11, 2022

Executive Dodge Jeep RAM responded

Thank you for your feedback! We will share your comments with the team, and please don't hesitate to reach out if you'd like to discuss this matter in more detail. We are sorry that we fell short of your expectations and would like to see if we can turn this around for you. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 09, 2022

Dealership Rating
Employee Rating

Got the seatbelt done in immensely good time and got the part very quickly and adjusted schedule accordingly to allow me to get in and out More

by Mike Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Nguyen

Aug 10, 2022

Executive Dodge Jeep RAM responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 09, 2022

Dealership Rating
Employee Rating

They did a great job serving my truck and got it right back to me More

by John Apuzzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erika Bokon, John Nguyen, CJ Smith, John Vallejo

Aug 10, 2022

Executive Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 06, 2022

Dealership Rating
Employee Rating

I came to do business with this dealership with a concern I had from one of their other locations. CJ the general manager not only addressed my concerns and came up with a solution , also thanks to Mike Alt More

by Andrew Godek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marie Kramkou, John Nguyen, CJ Smith, Ben Stone

Aug 08, 2022

Executive Dodge Jeep RAM responded

Thank you for choosing Executive Dodge Jeep RAM, Andrew. We appreciate your fantastic feedback and five-star rating. We look forward to sharing this fabulous review with our crew. We're glad we were able to help, and we hope to see you again! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 05, 2022

Dealership Rating
Employee Rating

Client for just over 15 years. Service department is the best around. Any of my concerns voice to them they address and reach out to me if something else is needed to be done. More

by MLABELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marie Kramkou, Ben Stone, Rafael

Aug 08, 2022

Executive Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM. We look forward to having you as one of our valued customers for years to come. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 04, 2022

Dealership Rating
Employee Rating

Everyone and everything was Friendly, quick, convenient service with a smile. The communication was excellent. More

by Dream17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marie Kramkou, Ben Stone

Aug 08, 2022

Executive Dodge Jeep RAM responded

Thank you for your business. We appreciate you taking the time to leave us a five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 04, 2022

Dealership Rating
Employee Rating

Very disappointed that they would remove the mail in the tire and repair it. Very disappointing More

by thomasroche2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kevin Miller

Aug 04, 2022

Executive Dodge Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and, hopefully, we can get to the bottom of this.

Aug 04, 2022

thomasroche2016 responded

Not interested in any further discussions. The person I felt with called to reexplain why he said what he said. I understand. Doesn’t make it any more satisfying for me. No need for anymore talks

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