Very disappointed in the service I received.
This was 2nd visit within a month and the one minor issue (headlight) was not fixed even tho the vehicle was there for more than 1 week. Horrendous c
This was 2nd visit within a month and the one minor issue (headlight) was not fixed even tho the vehicle was there for more than 1 week. Horrendous communication by the service advisor and the female who did not answer her phone and who did not address the issues that were left on her vmail. I’ve bought vehicle there and serviced 2 for the last several years. I WILL NOT BE BACK. Falconi is the only competent person in the department. Give him a raise, dump the other two and hire other competent people. Plenty of dealers in the area who will take my business and address the things I ask to be done.
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by RAMI1753
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2023 -
Executive Dodge Jeep RAM responded
Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Able to get my daughter’s car in for a repair on her
radio in a short period of time
radio in a short period of time
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by MKDIGIOIA
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2023 -
Executive Dodge Jeep RAM responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you for choosing Executive Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come!
Vehicle ownership the way it was meant to be
The Executive Way
Drive with confidence
Nice workers and clean waiting room check in was smooth
and easy to do nice improvements
and easy to do nice improvements
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by JAYBAINES
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2023 -
Executive Dodge Jeep RAM responded
Jay, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Vehicle ownership the way it was meant to be
The Executive Way
Drive with confidence
I use this dealership for all my service.
I have found them to have satisfactory service, except for the last service received. The visit was not to my satisfaction. Vehicle was in the whole
I have found them to have satisfactory service, except for the last service received. The visit was not to my satisfaction. Vehicle was in the whole day for detailing and was incomplete meaning many areas were not even touched and missed completely. Windows of vehicle had to be re- cleaned once I return home bumpers still had dirt on them. back passenger compartment, driver side, not vacuumed, roof not waxed. Photos were taken by service writer.
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by den
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Executive Dodge Jeep RAM responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. Please reach out to me directly to get this resolved. My direct line is 2036786608. Thank you!
Great place to get your car fixed!
They are on time and very courteous. Would recommend. 5 stars.
They are on time and very courteous. Would recommend. 5 stars.
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by christine.radawiec
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2023 -
Executive Dodge Jeep RAM responded
Thank you for taking the time to share your feedback with us, Christine. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Vehicle ownership the way it was meant to be
The Executive Way
Drive with confidence
The staff at Executive Jeep service department in
Wallingford are always very helpful and knowledgeable.
Wallingford are always very helpful and knowledgeable.
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by TJ
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2023 -
Executive Dodge Jeep RAM responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Vehicle ownership the way it was meant to be
The Executive Way
Drive with confidence
I really appreciate the service of the team at Executive
Dodge, Jeep, Ram. They work to make ya visit a pleasant one...
Dodge, Jeep, Ram. They work to make ya visit a pleasant one...
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by Hemi
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2023 -
Executive Dodge Jeep RAM responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM.
Vehicle ownership the way it was meant to be
The Executive Way
Drive with confidence
Service was efficient and super easy to book.
Friendly staff and comfortable waiting area. I like everything about this dealership.
Friendly staff and comfortable waiting area. I like everything about this dealership.
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by HANNAHLINNELL
Verified Customer
Verified Customer
Service Price Transparency
Oct 03, 2023 -
Executive Dodge Jeep RAM responded
Thank you for taking the time to share your feedback with us. Hannah. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Vehicle ownership the way it was meant to be
The Executive Way
Drive with confidence
Best dealership to purchase your vehicle and service in
and around Hartford. Service team is excellent with clear communication and professional. Great experience taking my Ram 1500. Mike Falconeri is exce
and around Hartford. Service team is excellent with clear communication and professional. Great experience taking my Ram 1500. Mike Falconeri is excellent with scheduling the appointment and follow up’s. Highly recommend Executive Dodge Dealership. Thank you
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by PHILLIPKUMAR
Verified Customer
Verified Customer
Service Price Transparency
Oct 03, 2023 -
Executive Dodge Jeep RAM responded
We are very happy to hear that Mike and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Vehicle ownership the way it was meant to be
The Executive Way
Drive with confidence
It was a lot of back and forth and I felt it could of
been better communication about the service of my vehicle but in the end it’s fixed
been better communication about the service of my vehicle but in the end it’s fixed
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by Rjbarnes
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2023 -
Executive Dodge Jeep RAM responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. We appreciate your business and hope you will give us another opportunity to serve you.
Vehicle ownership the way it was meant to be
The Executive Way
Drive with confidence