Mike Falconeri
Mike Falconeri at Executive Dodge Jeep RAM

Mike Falconeri | Page 7

Service Advisor

Executive Dodge Jeep RAM

406 S Orchard St
Wallingford, CT 06492

4.9
328 Reviews
4.9

328 Reviews

Write a Review

328 Reviews of Mike Falconeri

October 27, 2023

Dealership Rating
Employee Rating

Very disappointed in the service I received. This was 2nd visit within a month and the one minor issue (headlight) was not fixed even tho the vehicle was there for more than 1 week. Horrendous c More

by RAMI1753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Brennan , Hector Quinones

Nov 01, 2023

Executive Dodge Jeep RAM responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 26, 2023

Dealership Rating
Employee Rating

Able to get my daughter’s car in for a repair on her radio in a short period of time More

by MKDIGIOIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2023

Executive Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you for choosing Executive Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 19, 2023

Dealership Rating
Employee Rating

Nice workers and clean waiting room check in was smooth and easy to do nice improvements More

by JAYBAINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2023

Executive Dodge Jeep RAM responded

Jay, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 17, 2023

Dealership Rating
Employee Rating

I use this dealership for all my service. I have found them to have satisfactory service, except for the last service received. The visit was not to my satisfaction. Vehicle was in the whole More

by den
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Brennan , Hector Quinones

Oct 17, 2023

Executive Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. Please reach out to me directly to get this resolved. My direct line is 2036786608. Thank you!

October 12, 2023

Dealership Rating
Employee Rating

Great place to get your car fixed! They are on time and very courteous. Would recommend. 5 stars. More

by christine.radawiec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Hector Quinones

Oct 13, 2023

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us, Christine. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 12, 2023

Dealership Rating
Employee Rating

The staff at Executive Jeep service department in Wallingford are always very helpful and knowledgeable. More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023

Executive Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 11, 2023

Dealership Rating
Employee Rating

I really appreciate the service of the team at Executive Dodge, Jeep, Ram. They work to make ya visit a pleasant one... More

by Hemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023

Executive Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 02, 2023

Dealership Rating
Employee Rating

Service was efficient and super easy to book. Friendly staff and comfortable waiting area. I like everything about this dealership. More

by HANNAHLINNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Hector Quinones

Oct 03, 2023

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. Hannah. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 02, 2023

Dealership Rating
Employee Rating

Best dealership to purchase your vehicle and service in and around Hartford. Service team is excellent with clear communication and professional. Great experience taking my Ram 1500. Mike Falconeri is exce More

by PHILLIPKUMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2023

Executive Dodge Jeep RAM responded

We are very happy to hear that Mike and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 01, 2023

Dealership Rating
Employee Rating

It was a lot of back and forth and I felt it could of been better communication about the service of my vehicle but in the end it’s fixed More

by Rjbarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Executive Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. We appreciate your business and hope you will give us another opportunity to serve you. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

...
7
...

Dealership Inventory (153 Vehicles)

new 2026 Jeep Wrangler car, priced at $43,313
2026 Jeep Wrangler
new
Black Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Jeep Wrangler car, priced at $47,333
2026 Jeep Wrangler
new
mojito clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Ram 3500 car, priced at $75,694
2026 Ram 3500
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Ram ProMaster 1500 car, priced at $46,694
2026 Ram ProMaster 1500
new
Black Clearcoat exterior
Automatic
Front-wheel Drive
used 2023 Jeep Grand Cherokee car, priced at $30,662
2023 Jeep Grand Cherokee
used
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
new 2026 Jeep Wrangler car, priced at $49,269
2026 Jeep Wrangler
new
Anvil Clearcoat exterior
Automatic
Four-wheel Drive