Mike Ferrett
Mike Ferrett at Victory Toyota of Brook Park

Mike Ferrett | Page 10

Used Car Sales

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
5.0
288 Reviews

Move to Cleveland from England 15 years ago and have worked at Metro for about 12 those. I've worked in the used car department for 6 years now and I’m well versed in our inventory and dealership process. I Have a very high level of customer service and try and respect every customer's time. I’m happy to help with any used car inquiries you may have. Cheers.

Dealership Experience

19 yrs, 1 mo

Industry Experience

22 yrs, 2 mos

Languages Spoken

English English

5.0

288 Reviews

Write a Review

288 Reviews of Mike Ferrett

January 06, 2023

Dealership Rating
Employee Rating

It was a welcome and refreshing experience I received shopping at this dealership. “English” in the used car department was great, as well as Ryan in finance. Not your typical car dealership 5 stars !!! More

by tarquinn223
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

Jan 07, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Mike works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

Jan 06, 2023

tarquinn223 responded

It was a welcome and refreshing experience I received shopping at this dealership. “English” in the used car department was great, as well as Ryan in finance. Not your typical car dealership 5 stars !!!

January 06, 2023

Dealership Rating
Employee Rating

Best experience. Everyone was very nice and patience. Wouldn’t recommend no one else. Ask for Mike Ferret. Trust me. You’re in great hands. More

by Coophengthao21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

Jan 07, 2023

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

January 04, 2023

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Employee Rating

Straight forward. Relaxed atmosphere. Salesperson let the product speak for itself. They let the car sell itself and were not forceful/pushy. Very pleasant experience More

by JEFFREY.MARKO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright

Jan 04, 2023

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

January 04, 2023

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Employee Rating

Mike is my "Go To" guy at Metro ever since he helped me virtually purchase a Camry during the pandemic. His diligence and dedication to client service brought me back to him just last week when my desire w More

by LKWD1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

Jan 04, 2023

Victory Toyota of Brook Park responded

Your recommendation of Abed and the team makes our day! Thank you for choosing Metro Toyota, it is gratifying to know that your purchase experience was so successful and pressure-free. Please enjoy your new RAV!

Jan 07, 2023

Victory Toyota of Brook Park responded

I'm Sorry, Mike is your "GUY", we've made the correction, thanks for the heads up! Happy New Year

Jan 04, 2023

LKWD1979 responded

I believe there is a misunderstanding on your end as I have no idea of who Abed is. My review relates to Mike Ferrett so hoping it has been applied to his positive reviews accordingly. Thanks.

January 03, 2023

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Employee Rating

Found the perfect certified car for our daughter. Everyone was kind, thorough and knowledgeable. It was a great experience. More

by Steve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider , Christopher Lombardo

Jan 04, 2023

Victory Toyota of Brook Park responded

Hello Steve, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2022

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Employee Rating

Thank you for the smooth process of purchasing my first car. It was quite the process with all the hoops that we jumped through. Thank you to Mike Ferret and Ryan for making it possible. Drove from Wis More

by Coophengthao21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

Jan 04, 2023

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 20, 2022

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Employee Rating

Bob and Mike were amazing! The process was quick and easy and everyone here is so nice. I would definitely recommend. More

by My3smores
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy McClish, Bob Albright

Dec 21, 2022

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

November 28, 2022

Dealership Rating
Employee Rating

Excellent service from Michael F. In used cars! Very friendly and honest. Process went super fast! More

by ml.brown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2022

Victory Toyota of Brook Park responded

We agree Mike is wonderful and we're grateful to have earned your trust. Thank you again for being a wonderful customer and please enjoy your new Toyota.

November 25, 2022

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Employee Rating

Fast, efficient, friendly, and knowledgeable service. I would definitely go back and recommend Metro Toyota to my friends and family. More

by Bonnie M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2022

Victory Toyota of Brook Park responded

Bonnie, Congratulations on your car! We’re happy that you trusted us to help you with this big moment! We'll look forward to seeing you back now that you’re a part of our family! If you need anything at all please call Mike to give you a hand!

November 24, 2022

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Employee Rating

Mike was very helpful and got us in and out with no issues. And they had the car detailed and ready to go as soon as we were done with all of the paperwork. More

by Gonzalez2028
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright

Dec 01, 2022

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

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