Mike Ferrett
Mike Ferrett at Victory Toyota of Brook Park

Mike Ferrett | Page 11

Used Car Sales

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
5.0
288 Reviews

Move to Cleveland from England 15 years ago and have worked at Metro for about 12 those. I've worked in the used car department for 6 years now and I’m well versed in our inventory and dealership process. I Have a very high level of customer service and try and respect every customer's time. I’m happy to help with any used car inquiries you may have. Cheers.

Dealership Experience

19 yrs, 1 mo

Industry Experience

22 yrs, 2 mos

Languages Spoken

English English

5.0

288 Reviews

Write a Review

288 Reviews of Mike Ferrett

November 22, 2022

Dealership Rating
Employee Rating

My experience could not have been better! Mike Ferrett was friendly, efficient, and knowledgeable. I’d absolutely recommend Metro Toyota. More

by Bonnie M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dawn Bell

Nov 23, 2022

Victory Toyota of Brook Park responded

Bonnie, Thank you for your feedback, That's great to hear! We're so appreciative that you trusted us with your vehicle purchase. We agree - Mike is fantastic! We hope to see you again in the future and please enjoy your new vehicle!

November 21, 2022

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Employee Rating

I went and bought a truck, and by the time all the paperwork was signed and done. Metro Toyota had shined and buffed the tires window's and body of the vehicle. Fresh oil change was included. I'm ve More

by Jacob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Greenfield, Terry Jelleson , Robert Saponari

Nov 23, 2022

Victory Toyota of Brook Park responded

Jacob, Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

November 21, 2022

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Great communication and excellent service. This is the 4th car we’ve purchased from them. Will be back! More

by Mike Kapis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 23, 2022

Victory Toyota of Brook Park responded

Mike, Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

November 15, 2022

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Everyone was easy to work with and helped us get the best deal for us More

by ASHLEYNICOLEDWYER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 16, 2022

Victory Toyota of Brook Park responded

Ashley, Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Mika andSam's efforts could meet your satisfaction. It is our pleasure to serve you and please enjoy your new Toyota. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 07, 2022

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Employee Rating

I appreciate that they did not try to force anything but gave us the information we needed to make the selection for us. More

by walshfrazierj
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

Nov 09, 2022

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 04, 2022

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They were very open to help me get to the payment I could afford. Worked with my friend and I very well! More

by SZUK2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry Jelleson , Dawn

Nov 05, 2022

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and finding the right car is important to us. Please let us know if there is something else we can help you with and please dive safely!

November 03, 2022

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This is the third car we have purchased from Metro Toyota. Our Salesman, Mike F. was very pleasant, helpful, knowledgeable and kind. It was a wonderful experience. The lady who processed our purcha More

by Mary Jane
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe P., Dawn

Nov 05, 2022

Victory Toyota of Brook Park responded

Mary Jane, Thank you for the business, It wonderful to hear that you were treated so well. Mike works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

Nov 06, 2022

Mary Jane responded

You are very welcome. Thank you!

November 02, 2022

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I had a great experience shopping for and purchasing a car that I love from Metro Toyota. I never felt pressured, only supported in test driving different options So I could make sure I was getting the ca More

by ALCHEMISTSHEART
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2022

Victory Toyota of Brook Park responded

We're happy to hear that you felt comfortable doing business here, Mike is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. Pleas have a safe holiday season!

October 25, 2022

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Employee Rating

A very positive experience in all areas . Very good communication , very transparent. I would definitely recommend the dealership to friends. More

by RBGTG
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lombardo

Oct 25, 2022

Victory Toyota of Brook Park responded

re happy to hear that you felt comfortable doing business here, Mike is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. When you are here for service please stop by and say hello when you're in for the complimentary Toyota Care maintenance program!

October 20, 2022

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Took me in even though I was almost a half hour early and work was great and reasonable More

by ROGERGREG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MIKE BALIS

Oct 20, 2022

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Mike & Mike's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

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