Mike Ferrett
Mike Ferrett at Victory Toyota of Brook Park

Mike Ferrett | Page 12

Used Car Sales

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
5.0
288 Reviews

Move to Cleveland from England 15 years ago and have worked at Metro for about 12 those. I've worked in the used car department for 6 years now and I’m well versed in our inventory and dealership process. I Have a very high level of customer service and try and respect every customer's time. I’m happy to help with any used car inquiries you may have. Cheers.

Dealership Experience

19 yrs, 1 mo

Industry Experience

22 yrs, 2 mos

Languages Spoken

English English

5.0

288 Reviews

Write a Review

288 Reviews of Mike Ferrett

October 17, 2022

Dealership Rating
Employee Rating

Mike was great to work with. He was professional, detail oriented and completely understood my needs and was running laps around us accommodating a quick and painless sale. Every More

by muttdog17
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dawn in Finance

Oct 19, 2022

Victory Toyota of Brook Park responded

We're happy to hear that you felt comfortable doing business here, Mike is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. We look forward to helping you again in the future, Happy trails on the road ahead!

October 11, 2022

Dealership Rating
Employee Rating

The efficiency and concern for the customer is absolutely phenomenal! I love Metro Toyota. They truly treat you like a friend. Joe Rogers and Michael Ferret are to be commended for giving their customers More

by NAYDOLLDST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Rogers

Oct 12, 2022

Victory Toyota of Brook Park responded

Renay, What an outstanding review! Mike, Joe and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that you had such a great experience here at Metro Toyota. Thank you tremendously for your positive feedback, and we look forward to your next visit!

October 05, 2022

Dealership Rating
Employee Rating

Salesman was very nice and not pushy at all. Will definitely recommend them for a vehicle More

by CHARRIS9697
Recommend Dealer
Yes

Other Employees Tagged: Craig Budziak

Oct 08, 2022

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Mike will be happy to help you if you should need anything else. We'll look for you in service and please enjoy our new vehicle

October 05, 2022

Dealership Rating
Employee Rating

It was OK but being a new vehicle I I think the oil should’ve been changed maybe on the next one it’ll be changed but that’ll be a new motor and they usually change the oil in that one thousand miles b More

by MALANOWSKI.TONY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Overman , Jay Sisk

Oct 08, 2022

Victory Toyota of Brook Park responded

Tony, Thank you for the business. Please feel free to contact me about the oil issue and I'll review what happened and help you if you still need it. We want to make sure that everything was up to your standards. 216-898-2902 Chad

September 22, 2022

Dealership Rating
Employee Rating

Michael is really friendly with his customers. He knows his facts and information and does the best he can to help. Satisfied! More

by henryhoeu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2022

Victory Toyota of Brook Park responded

Henry, That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

Sep 22, 2022

henryhoeu responded

Metro Toyota has great car dealers!

September 17, 2022

Dealership Rating
Employee Rating

Always a pleasure purchasing vehicles from Toyota. I have never had an unpleasant experience. Friendly! More

by Precious
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

Sep 19, 2022

Victory Toyota of Brook Park responded

Precious, That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

September 08, 2022

Dealership Rating
Employee Rating

Craig was very helpful and quick in the process of helping me get my nice new car. More

by Houndhour
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright, Barry Greenfield , Craig Budziak

Sep 08, 2022

Victory Toyota of Brook Park responded

Houndhour, Thanks for the 5 STAR review, we can 't wait to see what you buy next! Please let Mike know if there is anything he can do for you. We'll see you back in a few months for service, so you can use the complimentary Toyota Care maintenance program.

September 07, 2022

Dealership Rating
Employee Rating

We had a bad accident, totaled our van and needed a van asap. Mike Ferrett was super helpful and kind. He guided us through the whole process and I have to say it was the easiest and smoothest time I’ve ev More

by Bryan S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2022

Victory Toyota of Brook Park responded

Bryan, Hello, we appreciate your positive review about your recent experience with us! Mike and the team strive to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 26, 2022

Dealership Rating
Employee Rating

Mike was fabulous with us very efficient all around nice honest guy we want home to find my husband a car More

by KARENMCMANAMON20
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright, Barry Greenfield, Chad Higgins , Christopher Lombardo, Dan Schneider

Aug 29, 2022

Victory Toyota of Brook Park responded

Karen, Thank you for your kind words about Mike Ferrett and our team. We agree he is very efficient, honest, and kind. Congratulations on your new to you car. Let us know if you need anything. Stay Safe and Happy Driving, Metro Toyota Customer Care Team

August 20, 2022

Dealership Rating
Employee Rating

This is the 3rd Toyota I bought from this dealership, always professional, kind and honest. More

by DONNASETTA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lombardo

Aug 20, 2022

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

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