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Mike Ferrett

Overview Reviews (288) Inventory (254)

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Mike Ferrett

Mike Ferrett | Page 15

Used Car Sales

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Move to Cleveland from England 15 years ago and have worked at Metro for about 12 those. I've worked in the used car department for 6 years now and I’m well versed in our inventory and dealership process. I Have a very high level of customer service and try and respect every customer's time. I’m happy to help with any used car inquiries you may have. Cheers.

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5.0

288 Reviews

Overview Reviews (288) Inventory (254)

Dealership Experience

19 yrs, 1 mo

Industry Experience

22 yrs, 2 mos

Languages Spoken

English

5.0

288 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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288 Reviews of Mike Ferrett

May 17, 2022

Dealership Rating

Employee Rating

I enjoyed working with Mike @ Metro Toyota. He made the car buying experience enjoyable. He has been responsive to all of my questions and concerns. He made the car buying experience enjoyable. He has been responsive to all of my questions and concerns. More

by amylynn1055

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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May 19, 2022 -

Victory Toyota of Brook Park responded

Congratulations on your car! We happy that you trusted us to help you with this big moment! We'll look forward to seeing you back now that you’re a part of our family! If you need anything at all please call Mike to give you a hand!

May 13, 2022

Dealership Rating

Employee Rating

Quite an experience,those that shared their service made me feel comfortable on buying MY Hyghlander. Mike and Bob are a team like few. me feel comfortable on buying MY Hyghlander. Mike and Bob are a team like few. More

by J2040

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bob Albright, Anastasia Kaluszyk

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May 14, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 10, 2022

Dealership Rating

Employee Rating

Michael was easy to work with! Overall good experience and Wes are happy with our new car! Overall good experience and Wes are happy with our new car! More

by FZIEGLER10

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Craig Budziak, Christopher Lombardo

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May 10, 2022 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

May 06, 2022

Dealership Rating

Employee Rating

Terry made finding the perfect car for me a joy. All the employees were a pleasure to deal with. All the employees were a pleasure to deal with. More

by Ingrid

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ryan Schneider, Terry Jelleson

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May 09, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your purchase experience such a success, and the whole team here wishes you happy travels on the road ahead!

April 26, 2022

Dealership Rating

Employee Rating

We have bought or leased 5 cars from Metro Toyota in the last decade, and each experience has been exceedingly pleasant and straightforward. last decade, and each experience has been exceedingly pleasant and straightforward. More

by MSURACE

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Barry Greenfield , Christopher Lombardo

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Apr 27, 2022 -

Victory Toyota of Brook Park responded

What an outstanding review! Mike and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

March 23, 2022

Dealership Rating

Employee Rating

Great experience all around. Mike was super chill and patient while I decided between two different cars, he let me drive them by myself, and I wasn't at any point made to feel p Mike was super chill and patient while I decided between two different cars, he let me drive them by myself, and I wasn't at any point made to feel pressured to buy. 10/10 Mike is the best car salesman I've ever worked with and I'll probably be calling him directly next time I need a car. More

by jw

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ryan Schneider

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Mar 24, 2022 -

Victory Toyota of Brook Park responded

JW, Were happy to hear that you had a great experience! Mike works hard to make sure you had a 5 STAR experience, please let us know if we can do anything for you!

March 19, 2022

Dealership Rating

Employee Rating

Mike was amazing. Made the process easy and was very helpful. The rest of the staff was also fantastic! Made the process easy and was very helpful. The rest of the staff was also fantastic! More

by Pfeiler24

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Mar 21, 2022 -

Victory Toyota of Brook Park responded

Mike works hard to make sure that you had a 5 star experience. Please let him know if you need anything. Thank you for the business!

March 16, 2022

Dealership Rating

Employee Rating

Laid back not pushy. Friendly and understood our needs and requirements and knew how big of a decision this was for us Friendly and understood our needs and requirements and knew how big of a decision this was for us More

by ledeedean

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ryan Schneider

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Mar 17, 2022 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

March 09, 2022

Dealership Rating

Employee Rating

Mike was great to work with, got the car we needed for our daughter. Quick, easy process our daughter. Quick, easy process More

by Jennanicolebrooks

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bob Albright

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Mar 15, 2022 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Mike Ferrett loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

March 03, 2022

Dealership Rating

Employee Rating

Very helpful and explained everything clearly to understand the process. I had a very good experience at Metro Toyota. understand the process. I had a very good experience at Metro Toyota. More

by Donjuan920

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ryan Schneider

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Mar 07, 2022 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

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