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Mike Ferrett
Mike Ferrett at Victory Toyota of Brook Park
Refer Me

Mike Ferrett | Page 3

Used Car Sales

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
5.0
267 Reviews

Move to Cleveland from England 15 years ago and have worked at Metro for about 12 those. I've worked in the used car department for 6 years now and I’m well versed in our inventory and dealership process. I Have a very high level of customer service and try and respect every customer's time. I’m happy to help with any used car inquiries you may have. Cheers.

Dealership Experience

17 yrs, 3 mos

Industry Experience

20 yrs, 4 mos

Languages Spoken

English English

5.0

267 Reviews

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267 Reviews of Mike Ferrett

September 20, 2023

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Employee Rating

The process was easy from start to finish. Everyone was patient and explained each step of the process. Overall a very good experience. More

by HEIDI15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider , Dan Schneider

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Sep 25, 2023

Victory Toyota of Brook Park responded

Heidi, Thank you so much for the positive review! The fact that our Team went above and beyond to make sure your experience was memorable is so rewarding to us. I look forward to hearing from you again, and please do not hesitate to get in touch with us for any vehicle-related needs!

September 07, 2023

Dealership Rating
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Mike is the best and i love purchasing from your dealership!!! This is my second vehicle from there and everyone is always so good to us. Keep up the great work!!! More

by WZSKYHOOK1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dawn Bell

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Sep 09, 2023

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! I'm sure that if you need any help Mike will be glad to get it for you. Please stop by and say hello when you're in for the complimentary oil change! We'll see you soon

September 06, 2023

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Employee Rating

It was good dealing with Mike as the salesman, he was responsive and personable. Fair price on the vehicle. As a Certified Toyota, I was surprised to find a pretzel and French fry under seat, and co More

by MARK.KRAUS0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Ollar

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Sep 09, 2023

Victory Toyota of Brook Park responded

Mark, Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle purchases. We agree Mike is fantastic! We hope to see you again in the future and please enjoy your new Toyota!

September 06, 2023

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Employee Rating

Answered all of my questions and were easy to work with. No pressure to make a decision. More

by EJHN12341
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

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Sep 09, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

August 27, 2023

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Employee Rating

Chris and Dawn were awesome and made the whole process very seemless. They bent over backwards to take good care of us. Will be back when it is time replace my Pro4X More

by MPHIPPS66
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Dawn Bell , Christopher Lombardo, Dan Schneider

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Aug 30, 2023

Victory Toyota of Brook Park responded

Thanks for the 5 STAR review, we can 't wait to see what you buy next! Please let the team at Metro Toyota know if there is anything we can do for you. Have a great holiday weekend!

August 14, 2023

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Employee Rating

Laid it all out with no pressure and let me know my options, also Mike in used car sales was very fair and honest with me, and treated me with total respect. I would highly recommend Metro and both of More

by SAXZMAN1
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

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Aug 17, 2023

Victory Toyota of Brook Park responded

Saxman, That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

August 04, 2023

Dealership Rating
Employee Rating

The people were very nice and helpful This is just to get to 15 words More

by Bossryan120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

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Aug 05, 2023

Victory Toyota of Brook Park responded

Ryan Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2023

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Employee Rating

Very easy, stress free process. Conan was very helpful as well. Dan S. Also helped the process More

by sueller506
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider , Dan Schneider

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Aug 01, 2023

Victory Toyota of Brook Park responded

Thank you so much for the positive review! The fact that our Team went above and beyond to make sure your experience was memorable is so rewarding to us. I look forward to hearing from you again, and please do not hesitate to get in touch with us for any vehicle-related needs!

July 14, 2023

Dealership Rating
Employee Rating

Very nice people. My experience was first class. My salesman, Michael was a pleasure to work with. More

by RROFFEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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Jul 15, 2023

Victory Toyota of Brook Park responded

Congratulations on your car! We’re happy that you trusted us to help you with this big moment! We'll look forward to seeing you back now that you’re a part of our family! If you need anything at all please callMike to give you a hand!

July 12, 2023

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Employee Rating

Went beyond and above to help me with the RAV4 purchase. I was without a car so they did everything to have it done that day! More

by PVANBELL2
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dawn Bell

Helpful
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Jul 13, 2023

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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