Mike Ferrett
Mike Ferrett at Victory Toyota of Brook Park

Mike Ferrett | Page 4

Used Car Sales

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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5.0
288 Reviews

Move to Cleveland from England 15 years ago and have worked at Metro for about 12 those. I've worked in the used car department for 6 years now and I’m well versed in our inventory and dealership process. I Have a very high level of customer service and try and respect every customer's time. I’m happy to help with any used car inquiries you may have. Cheers.

Dealership Experience

19 yrs, 1 mo

Industry Experience

22 yrs, 2 mos

Languages Spoken

English English

5.0

288 Reviews

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288 Reviews of Mike Ferrett

November 17, 2023

Dealership Rating
Employee Rating

They were very helpful and nice. I was able to purchase my car and do the paperwork quick and easy. More

by CAMERON22706
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Aaron Andrews

Nov 25, 2023

Victory Toyota of Brook Park responded

Cameron, Thank you for the business, It wonderful to hear that you were treated so well. Aaron and Mike work very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

November 17, 2023

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Great customer service if I ever need another vehicle I will visit Metro Toyota for a great selection More

by LLMR36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 16, 2023

Victory Toyota of Brook Park responded

Your recommendation of Mike and the team makes our day! Thank you for choosing Metro Toyota, it is gratifying to know that your purchase experience was so successful and pressure-free. Please enjoy your new car!

November 15, 2023

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Friendly sales people. Helpful staff. Knowledgeable product specialists. I have and will continue to recommend this dealership. I'm thankful to be able to purchase another More

by PEADUCKY03
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chad Higgins, Ken Konopka

Nov 16, 2023

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your purchase experience such a success, and the whole team here wishes you happy travels on the road ahead!

November 15, 2023

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“English” Mike was awesome! Very easy to work with him. He made the whole process seamless. More

by LC725
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Recommend Dealer
Yes
Nov 16, 2023

Victory Toyota of Brook Park responded

Thank you so much for the positive review! The fact that our Team went above and beyond to make sure your experience was memorable is so rewarding to us. I look forward to hearing from you again, and please do not hesitate to get in touch with us for any vehicle-related needs!

November 01, 2023

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Absolutely happy with the wonderful service from Metro Toyota. We came from out of town to purchase a minivan from them and they made sure that everything was in order for us to complete the transaction q More

by ROB3782
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Lombardo

Nov 06, 2023

Victory Toyota of Brook Park responded

Rob, Thank you so much for the positive review! The fact that our Team went above and beyond to make sure your experience was memorable is so rewarding to us. I look forward to hearing from you again, and please do not hesitate to get in touch with us for any vehicle-related needs!

November 01, 2023

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It is always a pleasure to work with everyone at Metro Toyota! They are friendly, knowledgeable, and efficient. I am grateful for their help over many years. More

by HappyCustomer
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Recommend Dealer
Yes

Other Employees Tagged: Ken Schneider, Ryan Schneider , Dan Schneider

Nov 06, 2023

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Mike will be happy to help you if you should need anything else. We'll look for you in service with your complimentary Toyota Care maintenance program.

October 25, 2023

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Great to work with, and made the purchasing experience easy. I really appreciate how quickly the financing was setup and made my transaction swift. More

by runrhinorun2121
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dawn Bell

Oct 28, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

October 24, 2023

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I found every single person I dealt with at the dealership courteous, honest, and helpful. I highly recommend this dealership!! More

by DRKENKATZ
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Recommend Dealer
Yes

Other Employees Tagged: Ken Schneider, Ryan Schneider , Dan Schneider

Oct 28, 2023

Victory Toyota of Brook Park responded

Dr Ken, Thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

September 30, 2023

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Exceptional service, very friendly environment and workers were able to answer all my questions clearly. Great car buying experience. More

by Adambshep
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Sam Ibrahim, Ramona Plumlee, Ryan Schneider , Christopher Lombardo

Sep 30, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

September 26, 2023

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Mike English Ferrett was great. Aside from coming in on his day off to help me, he was laid back and extremely knowledgeable about the Toyota product line, and specifically the Taco More

by mpiii
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Recommend Dealer
Yes
Sep 30, 2023

Victory Toyota of Brook Park responded

Matthew, thank you for the review! Your kind words made our day. We are so glad to hear that Mike and the Metro Toyota team could make your car-buying experience go smoothly. We appreciate your business and hope to see you back again down the road!

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