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Mike Hana
Mike Hana | Page 32
Assistant Service Manager
Victory Toyota of Brook Park
13775 Brookpark Road
Brook Park, OH 44142
441 Reviews
Dealership Experience
14 yrs, 5 mos
Industry Experience
17 yrs, 5 mos
441 Reviews of Mike Hana
February 18, 2020
Been in service dept twice for repairs I need. Both times told repair was done. Both time not fixed. Husband made one repair that they could have handled easily. Next one he can’t fix I’ve got extended warra told repair was done. Both time not fixed. Husband made one repair that they could have handled easily. Next one he can’t fix I’ve got extended warranty too. I need this fixed now the correct way. More
by GMALLORY54
Verified CustomerOther Employees Tagged: Tech that worked on the car
February 17, 2020
The employees are very friendly and the service department is very efficient. The best part is our salesman Sam Ibrahim. He’s a great guy! department is very efficient. The best part is our salesman Sam Ibrahim. He’s a great guy! More
by Sugar Free
Other Employees Tagged: Sam Ibrahim
February 12, 2020
Great customer service and always quality service. Gabriel Melendez is a great Service Technician and also the parts department are knowledgeable and always willing to assist and help. Gabriel Melendez is a great Service Technician and also the parts department are knowledgeable and always willing to assist and help. More
by NITO1976
Other Employees Tagged: Barry Greenfield, Chad Higgins, Chris Ollar, Scott Barrier , Edgar Arevalo, Gabriel Melendez
January 28, 2020
Fine dealer. Not the least expensive but fair-minded and customer-focused. Good people who have been there a long time, so obviously people are engaged. customer-focused. Good people who have been there a long time, so obviously people are engaged. More
by THOMAS.JOHNJ
Other Employees Tagged: Aaron Andrews, Dominic Theodore, Joe Rogers , Maggie Colan
January 28, 2020
My recall maintenance for CRC (Frame Corrosion Resistant Compound) Application was performed very satisfactorily at Metro Toyota, Cleveland, Ohio. All of the activities were explained in full, and performed Compound) Application was performed very satisfactorily at Metro Toyota, Cleveland, Ohio. All of the activities were explained in full, and performed in the timeframe stated. More
by BOB.PELLEY
January 06, 2020
Review Awesome and attentive service crew! The waiting room is awesome! Love that I could browse and buy some of the lovely assortment of beautiful greeting Awesome and attentive service crew! The waiting room is awesome! Love that I could browse and buy some of the lovely assortment of beautiful greeting cards. More
by MAKABAK
Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan
January 06, 2020
Great Service Experience I love the Service Center. It’s so easy to drop off my car and wait. I never struggle to get an appointment. The waiting room is comfortable, having l I love the Service Center. It’s so easy to drop off my car and wait. I never struggle to get an appointment. The waiting room is comfortable, having lots of seating and a children’s area. Complimentary coffee and usually a sweet treat can be found as well. More
by clevelandgal78
December 29, 2019
Scott is the best! This is the seventh vehicle we have purchased at Metro Toyota and I have dealt with Scott, the Service Manager almost every time I have brought one of This is the seventh vehicle we have purchased at Metro Toyota and I have dealt with Scott, the Service Manager almost every time I have brought one of my vehicles for scheduled maintenance. He is always friendly, knowledgeable, professional and most of all personable. I always know that he will be honest and give me the low down on what is going on with my car. I highly recommend Scott for all my service needs. More
by MUIMAL96
Other Employees Tagged: Chad Higgins, Scott Barrier , Gary "CAP" Capper, RICK ZAMBRANA
December 17, 2019
Extremely Satisfied Customer I was interested in a Toyota CH-R. After researching the vehicle online and asking a couple of different owners how they liked them, I went to Metro a I was interested in a Toyota CH-R. After researching the vehicle online and asking a couple of different owners how they liked them, I went to Metro and test drove one. I loved the car and was able to reach a fair deal with them very quickly, unlike other dealers where I've spent the whole day without coming to an amicable deal, only to be called days later with a new offer they could have tendered while I was there. They don't waste your time playing games, and I've always felt I was treated very fairly. I received a good offer for my old car and by trading it in, I saved on taxes on my new car and didn't have the hassle of selling my car to strangers. Jim Greenfield is extremely fair and knowledgeable, he is always honest and upfront, the same with Barry Greenfield and Jeremy McClish. I have sent several friends and family members to Metro, and every single person has been extremely pleased with their experience and thanked me for recommending Metro. More
by BUZZY216
Other Employees Tagged: Jeremy McClish, Barry Greenfield, Jim Greenfield, Scott Barrier, Joe Rogers , Sarah Byrne, Joe that prepped my car on short notice before closing Monday night.
December 05, 2019
They misdiagnosed my issue Took vehicle in for vibration when applying throttle. They told me it was my Driveshaft assembly. They charged me $1,175.00 to replace. I got the car Took vehicle in for vibration when applying throttle. They told me it was my Driveshaft assembly. They charged me $1,175.00 to replace. I got the car back and the issue was not fixed at all. Took it back in and was told what is causing the vibration is the transmission torgue converter , and quess what? It's covered by Toyota extended warranty. I have requested a refund for the misdiagnosis only to be blown off by the service manager who promised to get back to me. More
by TLYOUNG200
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