Mike Hana | Page 34

No rotation I came in for service, and they did not rotate the tires. This was supposed to be included. They did not inform me of this until the car was already p I came in for service, and they did not rotate the tires. This was supposed to be included. They did not inform me of this until the car was already pulled out, and they sent me on my way. More

by Cle.guy Verified Customer Verified Customer

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Quick and convenient It is so convenient that Toyota has Saturday hours and they quickly serviced my car and even washed it at a reasonable cost. Mary Kahelin It is so convenient that Toyota has Saturday hours and they quickly serviced my car and even washed it at a reasonable cost. Mary Kahelin More

by marykahelin Verified Customer Verified Customer

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Metro Toyota service call. I was extremely satisfied with the service. It is why I return because I am confident that the quality of service has not diminished. Keep up the goo I was extremely satisfied with the service. It is why I return because I am confident that the quality of service has not diminished. Keep up the good work. More

by Andy D Verified Customer Verified Customer

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Recent service review I bought my firstHighlander from Metro Toyota and second from Brunswick Automart. I have had them for a total of 16 years (10 with first one and 6 wit I bought my firstHighlander from Metro Toyota and second from Brunswick Automart. I have had them for a total of 16 years (10 with first one and 6 with current one). Have used Metro’s service with them since then. Their service department has gone down in the past few years. So I will not be returning to them after the current service done as I feel they didn't fix the original problem the first time (charging $70). Then the second time after my husband doing research and told them what the problem was spent 8 hours trying to figure it out and finally fixing it with a charge of $796+. After talking with them they “knocked off” $100 which in essence is only $30 since we already paid $70 for the first supposed fix! Even the corporate office was of no help! I’ve always loved my Highlanders and if I ever get another one I definitely will not be using Metro Toyota for my service and for that matter not as long as I have this Highlander.. More

by KLREBHOLZ Verified Customer Verified Customer

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new to us used car purchase We had a totaled out a Camry Hybrid to flood waters. We bought this car from Metro Toyota. 5 years later, we still received no pressure sales and serv We had a totaled out a Camry Hybrid to flood waters. We bought this car from Metro Toyota. 5 years later, we still received no pressure sales and service. I always took the Camry to Metro Toyota for any service needs (mostly maintenance and no real issue) and got exceptional service. I was rear ended last year with minor damage. The Metro Collision shop also had great service! I was thinking of checking out a Honda CRV, but never driven a Honda, so I at least I wanted to test drive one. Well, the salesperson at Honda acted like I was wasting his time when I asked to test drive one 3 times and got no literally response. It was no where near closing time either. Yet that salesman said the CRV was better then the RAV4. But not let us test drive one ? We left, drove straight to Metro Toyota and met Gary and he couldn't be any kinder. Thank you Metro Toyota! We love our new 2017 RAV4 XLE! More

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Great service everyone helpful knowledgable and friendly. Gabriel Melendez is a great employee and gave me all the information needed and explained thoroughly. Grea everyone helpful knowledgable and friendly. Gabriel Melendez is a great employee and gave me all the information needed and explained thoroughly. Great Asset to Toyota More

by NITO1976 Verified Customer Verified Customer

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25000 maintenance I appreciated the ease of scheduling the appointment. The check in staff was very efficient and the service representative I worked with was very help I appreciated the ease of scheduling the appointment. The check in staff was very efficient and the service representative I worked with was very helpful. My car was ready on time and clean! More

by Camry owner Verified Customer Verified Customer

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Fast and easy! Wanted to get it checked out for a family road trip - found we needed some brake work - so glad I brought it in early, gives us piece of mind for the Wanted to get it checked out for a family road trip - found we needed some brake work - so glad I brought it in early, gives us piece of mind for the trip! More

by TLMAINS Verified Customer Verified Customer

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Better upkeeping on services Great service but need better record keeping. Employee Gabriel Melendez excellent service and great customer service very professional and gave detail Great service but need better record keeping. Employee Gabriel Melendez excellent service and great customer service very professional and gave detailed explanation of work anf service More

by NITO1976 Verified Customer Verified Customer

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excellent service This was an excellent experience--my phone calls were answered quickly and helpfully,the service staff dealt with my old car efficiently and quickly. This was an excellent experience--my phone calls were answered quickly and helpfully,the service staff dealt with my old car efficiently and quickly. CAP Capper was very helpful and considerate working with me to select a car and the Finance work was done effectively and clearly More

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