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Mike Hana
Mike Hana | Page 35
Assistant Service Manager
Victory Toyota of Brook Park
13775 Brookpark Road
Brook Park, OH 44142
441 Reviews
Dealership Experience
14 yrs, 5 mos
Industry Experience
17 yrs, 5 mos
441 Reviews of Mike Hana
May 14, 2019
Laid back! “Capper” was great. Laid back with no pressure sales. We liked that! He was very knowledgeable and patient with us. Big decision to make and he made i “Capper” was great. Laid back with no pressure sales. We liked that! He was very knowledgeable and patient with us. Big decision to make and he made it easy. Jeremy was very thorough also. Not our first vehicle that we have bought from Metro. It’s our 3rd one and we’ll be back again. We always take our other vehicles in for service and Mike Hana helps us with always fitting us in when we need it. We’ve been customers for almost 10 years and they’ve always been very good to us. More
by Jazzy
Other Employees Tagged: Jeremy McClish , Gary "CAP" Capper, Jeff Scharbach
April 30, 2019
Thorough inspection and quality service I was grateful for the service provided to ensure the safety of my vehicle, and for receiving a rental due to time involved. Glad to have a new airba I was grateful for the service provided to ensure the safety of my vehicle, and for receiving a rental due to time involved. Glad to have a new airbag for passenger seat! More
by r.s.
Verified CustomerApril 21, 2019
Recall notice Very professional. Was out of there fairly quickly. I was there for a recall (airbag) and the service rep noticed one of my back lights was out and to Very professional. Was out of there fairly quickly. I was there for a recall (airbag) and the service rep noticed one of my back lights was out and took care of that. More
by GHANRA
Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot
April 15, 2019
Excellent service experience! Staff was friendly. Service was fast. Cost of repair was reasonable and they were able to match a coupon from another dealer. Will definitely return a Staff was friendly. Service was fast. Cost of repair was reasonable and they were able to match a coupon from another dealer. Will definitely return and I recommend this dealership to everyone. I have been thinking of this dealership for my future Toyota vehicle purchase and service. More
by Adam. K
Other Employees Tagged: Joe Rogers
April 01, 2019
Extra charge-headlamp not working I went in to have the low beam drivers side headlamp replaced. At checkout, I saw that I was also charged for the drivers side marker bulb, even thou I went in to have the low beam drivers side headlamp replaced. At checkout, I saw that I was also charged for the drivers side marker bulb, even though it was working at the time. When I went to my car, I turned on the front lights to check before leaving the premises. I found that the drivers side marker bulb was not even working. I had to go to the desk, tell them the problem, then wait for them to correct the mistake. The appointment ended up taking almost an hour, and, had I not checked the lights, I would have gotten home with a bulb that was not even working. More
by MRUSSO9771
Other Employees Tagged: Dominic Theodore
April 01, 2019
Tire Rotation and oil change. I was told exactly what needed to be done and how much with no problems. The price was competitive with other dealers and car repair shops. I was told exactly what needed to be done and how much with no problems. The price was competitive with other dealers and car repair shops. More
by GARYPALAZZO65
Other Employees Tagged: Bob Albright, Chad Higgins , Gary "CAP" Capper, Maggie Colan, Dan Schneider, Stephanie Talbot
March 25, 2019
Great dealership Robert Saponari is the best car salesman. He knows the product very well. Also, a great storyteller!! The service area at Metro Toyota is amazing! So Robert Saponari is the best car salesman. He knows the product very well. Also, a great storyteller!! The service area at Metro Toyota is amazing! So big & clean can't wait to schedule more service! More
by GSHEPARD0
Other Employees Tagged: Bob Albright , Robert Saponari
March 22, 2019
Best Customer Service Hands Down I bought my first car from Metro Toyota in 2008 and have been going back to them since. They are always so nice and helpful, they don’t mind to take t I bought my first car from Metro Toyota in 2008 and have been going back to them since. They are always so nice and helpful, they don’t mind to take the time out to explain anything you don’t understand. I recommend all my friends and family to them. More
by XMALLENDER
Other Employees Tagged: Chad Higgins, Scott Barrier, Joe Rogers
March 17, 2019
Happy Customer Metro Toyota always provides great service and value whether Im there to purchase a vehicle, or to have service performed. I can count on them to pr Metro Toyota always provides great service and value whether Im there to purchase a vehicle, or to have service performed. I can count on them to provide the same great service to all my friends and family I have sent there. They all thank me for sending them there and rave about their experience compared to other dealers theyve dealt with in the past. More
by BUZZY216
Other Employees Tagged: Jeremy McClish, Barry Greenfield, Jim Greenfield, Scott Barrier , Sarah Byrne, Dan Schneider
March 14, 2019
ABS Repair Thanks to Mike in the service department and John McNamara (I think he was the mechanic) the day I brought my car in for the ABS repair. I was previo Thanks to Mike in the service department and John McNamara (I think he was the mechanic) the day I brought my car in for the ABS repair. I was previously at the repair center the previous week due to 2 recalls. The three staff people who were of great service to me that day were Rio, Maggie, and John McNamara. More
by ltackla
Other Employees Tagged: Maggie Colan
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