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Mike Hana
Mike Hana | Page 36
Assistant Service Manager
Victory Toyota of Brook Park
13775 Brookpark Road
Brook Park, OH 44142
441 Reviews
Dealership Experience
14 yrs, 5 mos
Industry Experience
17 yrs, 5 mos
441 Reviews of Mike Hana
March 12, 2019
50,000 checkup went well and fst I came in for my 50k checkup all went well and fast! I was glad I bought the extended service plan i have only gone to Toyota for all my work, which h I came in for my 50k checkup all went well and fast! I was glad I bought the extended service plan i have only gone to Toyota for all my work, which has been great. More
by JALLEN14
Verified Customer
February 14, 2019
They’re very professional and accurate on the service provid They are very professional and accurate on the price and service that they provided. I do not hesitate to recommend metro Toyota, for future business They are very professional and accurate on the price and service that they provided. I do not hesitate to recommend metro Toyota, for future business and services. More
by LANTIGUAC66
Other Employees Tagged: Dominic Theodore, Mike Ferrett , Brad Barbee, Maggie Colan, Jim Daley, Andrew Miller
February 13, 2019
In and out! Courteous, prompt and efficient. Good experience. Brought my car in for an oil change, they recommended changing two filters, which they did. I wa Courteous, prompt and efficient. Good experience. Brought my car in for an oil change, they recommended changing two filters, which they did. I was able to use a coupon that Metro sent me, which was great! Thank you! More
by lovemycar
January 15, 2019
Routine service, front brakes Always courteous servous staff, Mike & Maggie who handled my service are always top notch! Quality work, great communication, personalized service. Always courteous servous staff, Mike & Maggie who handled my service are always top notch! Quality work, great communication, personalized service. Parts department also helpful in ordering new floor mats. More
by Scott TC
Other Employees Tagged: Maggie Colan
January 10, 2019
A bit disappointed. Well, this visit I had about $ 500 in repairs..... then got home and now I have issues with my tire warning light that I didn't even go in with. See Well, this visit I had about $ 500 in repairs..... then got home and now I have issues with my tire warning light that I didn't even go in with. Seems like they did the tire rotation, then OVERFILLED the tires...... 33 PSI when the vehicle calls for 30 PSI. Now I cant get the warning light to re-set and go off. More
by jp-44
January 08, 2019
New car purchase brought in 3 times for loud breaks I purchased my new car 7/2018 . I have brought car in 3 times in the short time I have had the car for load breaks. Now 6 months later still making t I purchased my new car 7/2018 . I have brought car in 3 times in the short time I have had the car for load breaks. Now 6 months later still making the noise, very embarrassing driving a new car and the breaks are loud enough to wake the neighbor leaving in the mornings. Told first visit is moisturizer on the breaks and last visit rust on the rotors will go away after it wears down. I have never had this problem on a new car, there is no fix for this problem other than time ? More
by CLACEY2003
Other Employees Tagged: Dominic Theodore
January 03, 2019
Disappointed This Time I always use MetroToyota for service. This time service damage my car. The right side was damaged.. I tried to resolve the issue with the sales rep. I I always use MetroToyota for service. This time service damage my car. The right side was damaged.. I tried to resolve the issue with the sales rep. I ended up submitting a complaint and situation was fairly handled. More
by michele.heath
Other Employees Tagged: Joe Rogers
December 28, 2018
Awesome! Excellent! Keep up the great work! Friendly,helpful Friendly, courteous, and helpful! Keep up the great work! Service with a smile! A great place to buy a vehicle! Great waiting room! I shall return! Friendly, courteous, and helpful! Keep up the great work! Service with a smile! A great place to buy a vehicle! Great waiting room! I shall return! More
by JONATHAN.REAZE
December 17, 2018
Efficient a d professional Once again I had a great experience. I was greeted immediately and professionally and was checked in quickly. My questions and concer8were listened Once again I had a great experience. I was greeted immediately and professionally and was checked in quickly. My questions and concer8were listened to and the time of my cars service was faster than I had thought it was going to be. More
by GOERNDTJ
Other Employees Tagged: Jim Campo
December 11, 2018
Repaired cracked windshield Metro Toyota replaced my cracked windshield after their technician had inadvertently cracked it while replacing the wiper blades during my 30000 mile Metro Toyota replaced my cracked windshield after their technician had inadvertently cracked it while replacing the wiper blades during my 30000 mile service. It initially took a second trip to the dealer to convince the service manager that the crack was the result of their initial service but once he realized what had happened they took care of everything free of charge including a loaner vehicle. I was pleased with how I was treated. More
by WAWHYTE
Other Employees Tagged: Scott Barrier , Chrissy Calig, Chris Shillinger
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