Mike Hannafin | Page 6

Excellent dealership I have been a Flagship customer for the past twelve years and I could not be more pleased with the sales group, the service group and The General Mana I have been a Flagship customer for the past twelve years and I could not be more pleased with the sales group, the service group and The General Manager Paul McDaniels who recently adjusted a repair cost on my behalf, he treated me fairly and he treated me like family. It is always a pleasure to deal with Flagship and their dedicated staff. Herb Chambers is very fortunate to have such fine people working for him. Jim Reppucci More

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Excellent to work with Have purchased 3 cars from flagship over the years and can say there is no one better than Paul, Julia and Paige. Their diligence and approach is spot Have purchased 3 cars from flagship over the years and can say there is no one better than Paul, Julia and Paige. Their diligence and approach is spot on and one to be admired in the business to the point where others should be following and listening closely. Would highly recommend flagship and the great people there. More

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Exceptional Staff Been a loyal customer for 11 years.....and the reason......their exceptional staff......Mike Hannafin (Service Director), Al Swirka (Service Advisor), Been a loyal customer for 11 years.....and the reason......their exceptional staff......Mike Hannafin (Service Director), Al Swirka (Service Advisor), Joe Daroie (Salesman) and my faithful mechanic, Roma.....Love these guys and would shop anywhere else for a mercedes because of them.! xoxo More

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I had an issue with the driver's side seat heater causing the seat to catch on fire. When I took the car to the dealership, I was treated professionally and although the car was beyong warranty there was no the seat to catch on fire. When I took the car to the dealership, I was treated professionally and although the car was beyong warranty there was no issue in having it fixed at no charge. Hats off to Flagship Motors in Lynnfield, MA. More

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Only thing better than my S550's performance is the service. You may ask, "how is that possible"? Well without the quality service I receive the car couldn't perform to its ability. The service service. You may ask, "how is that possible"? Well without the quality service I receive the car couldn't perform to its ability. The service department, lead by Mike Hannafin is the BEST I have ever experianced. A big can do for the Flagship team!!!!!!! Dave & Jayne Vining PS: we have two (2) S550’s More

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I am the owner of a 2003 Eclass. Each and every time I I am the owner of a 2003 Eclass. Each and every time I have needed any type of service, it has been EXCELLENT and FAST. All issues are always addres I am the owner of a 2003 Eclass. Each and every time I have needed any type of service, it has been EXCELLENT and FAST. All issues are always addressed and taken care of in a timley manner .The staff is excepitional, very professional and helpful. I have in the past and will continue to referred people to this dealership. Thank you More

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I purchased my '05 E500 from Flagship and loved the car and it's peformance. Early this year I stated to have some intermitant electrical starting issues. I was never stranded and was always able to get th and it's peformance. Early this year I stated to have some intermitant electrical starting issues. I was never stranded and was always able to get the car started. The service personnel at Flagship were always sensitive to the problem and I always had another vehicle available for my use. The problem was escallated to the highest levels within the Mercedes Corporate organization. After several attempts to replicate the problem failed while it was in for service the service manager recommended that I should persue a trade-in-allowance and replace the car. He was as concerned with the problem and frustrated that the problem could not be replicated and resolved. I then delt with Marc Hoch, General Manager of Flagship. He was very concerned and helpful in offering me multiple options to replace my E500. I was given the fair trade sales price for my car plus a cash incentive. I ended up getting a GL 450. Quite a step up from the E Class and I love the vehicle. Throughout the entire process every person within the Flagship organization was attentive and responsive. I would recommend them highly! They exhibit a real caring for the concerns of their customer! More

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Grace,Mike and service team are the best I've seen so far.The service at flagship Far exceeds any expectations I had. No appointment for service is ever necessary. Just stop by at your convenience drop y far.The service at flagship Far exceeds any expectations I had. No appointment for service is ever necessary. Just stop by at your convenience drop your vehicle off,pick up a loaner that is always provided for you and you're on your way.This is why all my ratings are a 5. Great dealership!!!!!!!! This is how a dealership should be run! More

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