Mike Harrison

Beck Ford responded

“Thanks for the kind words! We’re glad our team was able to complete your repair. We appreciate your trust in Beck and look forward to seeing you again!”

Beck Ford responded

Thank you for your kind words! We’re so glad to hear you love your new car and found it to be a great value. We truly appreciate your recommendation and look forward to serving you again in the future!

Beck Ford responded

Thank you for sharing your feedback! We’re glad our Service Department was able to provide you with a loaner and keep you on the road while we work on your truck. We appreciate your recommendation and look forward to seeing this repair through to completion for you!

Beck Ford responded

Hello, Billy, Thank you so much for sharing your wonderful history with us! It’s amazing to hear you’ve been part of the Beck family since your 1990 Dodge Daytona days. We’re so glad Joel and Ike were able to create another perfect experience for you. We truly appreciate your loyalty over the years and look forward to many more!

Beck Ford responded

Thanks for the 5-star review! We'll be sure to share your comments with our Ford team.

Beck Ford responded

Thank you for your review! We're glad we could resolve the issues with your truck quickly and that the loaner helped make things more convenient for you. We appreciate your business and look forward to serving you again!

Beck Ford responded

Thanks for taking a moment to share your experience. We'll be sure to share your kind words with Mike. Thanks for your business. We'll see you next time!

Beck Ford responded

Thank you for the thoughtful review! We're glad Mike and Rex provided clear communication and professional service throughout your visit. It’s great to hear that you felt well-informed and confident in the care your Explorer received. We truly appreciate your recommendation and will be sure to share your kind words with the entire team!

Beck Ford responded

Thanks, Brian! We appreciate your feedback and we look forward to seeing you on your next visit!

Beck Ford responded

Thank you for taking the time to share your experience with us. First and foremost, I want to sincerely apologize for the multiple frustrations and disappointments you encountered during your recent visit. As a loyal Ford customer for over 40 years, your continued business means a great deal to us, and it's clear we fell short of the service you rightfully expect and deserve. Your feedback about your interaction with our sales team is deeply concerning. Every member of our team should be committed to providing courteous, attentive, and professional service—regardless of the weather or circumstances. It's unacceptable that your appointment was missed and that communication regarding pricing and discounts was inconsistent. We also regret any pressure you felt regarding your SUV, especially after expressing your preference. I also want to acknowledge your long-standing concerns regarding your AC and the freon smell. Your health and safety are top priorities, and I'm very sorry if our service team did not give your concerns the attention they required. I will be sharing this with our service management team for immediate review. I'm glad to hear Jeremy in the Quick Lane provided you with a positive experience—that’s the standard we strive for across all departments. That said, we will also review the discrepancy on your service invoice regarding the tire recommendation to ensure more accurate reporting going forward. We appreciate your honest feedback and would welcome the opportunity to make this right if you’re open to it. Please call our management team directly at (386) 328-0344, ext. 135—we value your voice and would like to restore your trust in our dealership.