Mike Harrison | Page 2

Beck Ford responded

We love hearing this, Carol, especially from a new Ford owner! A 10/10 for customer service is a pretty great compliment, and we’re glad the experience gave you a good first impression. Welcome to our Ford family, and thank you for trusting our team. We’ll be here when you need us! — Carole M

Beck Ford responded

Thanks for the great feedback! We’re glad we could make the recall process easy for you and save you the trouble of bringing your vehicle in. We’re also happy to hear the technician was on time, professional, and easy to work with. That’s exactly the kind of experience we want our customers to have. We appreciate you choosing Beck Ford and taking the time to let us know how it went! — Carole M

Beck Ford responded

Thank you so much for your kind review! It means a lot to know that our technician took good care of your truck and made sure everything you asked for was completed. We'll be sure to pass your compliments along to the team—they'll really appreciate hearing them. Thanks again for choosing Beck, and we look forward to seeing you the next time your truck needs us. Safe travels! — Carole M

Beck Ford responded

Thank you for the great feedback! We’re glad to hear your experience was smooth from beginning to end and that our team provided the professional service you expected. Hearing that we were one of the best you’ve worked with truly means a lot. We appreciate your business and look forward to serving you again. — Carole M

Beck Ford responded

Thank you for the great review! We're happy to hear your service visit went smoothly and that our team kept you updated along the way. Taking the time to explain what's needed now—and what to keep an eye on down the road—is something we believe helps our customers make informed decisions. We appreciate the recommendation and look forward to taking care of your vehicle again. — Carole M

Beck Ford responded

Thank you for sharing your experience. We're glad to hear the manager and Jessica were helpful and took good care of you. That said, having to come back three times to get everything resolved is understandably frustrating. We appreciate your patience throughout the process and your honest feedback. It helps us identify where we need to do better and provide a smoother experience for our customers. — Carole M

Beck Ford responded

Thank you for your continued trust in Beck Ford! It's great to hear that you've consistently received quick service, honest communication, and straightforward information about your vehicle. We know how important it is to feel confident in the recommendations you're given, and we're glad our team has earned that trust. We appreciate your kind words and look forward to helping you keep your vehicle running its best. — Carole M

Beck Ford responded

Thank you for the review! We love hearing stories like this. Sometimes a quick stop for advice turns into a solution, and we're glad James and Mike were able to help get your concerns taken care of. We'll be sure to share your comments with them. Thanks for stopping by and giving us the opportunity to help. — Carole M

Beck Ford responded

Thank you for taking the time to leave a review, Denise. We're glad your recall visit was a positive one and that our team made the process easy and hassle-free. It's always nice to hear when customers feel well taken care of, even during a routine visit. We appreciate your business and your kind words. — Carole M

Beck Ford responded

That’s always a nice surprise—getting it back sooner than expected. Glad the team was able to turn it around quickly and get you back on the road ahead of schedule. We appreciate you trusting us with your truck. — Carole M