Mike Hoerstmann

Just picked up my Explorer after having it there for a recall. Started driving down the road and could hear air, my window had been left open about an inch all night. Called the service manager to see how recall. Started driving down the road and could hear air, my window had been left open about an inch all night. Called the service manager to see how that happened (my windows were frozen when I dropped it off so I know my windows were shut all the way), he had no explanation for me. I asked what they were going to do to make up for it....was told I could get a free oil change (told him that's not good enough I already have 8 of those from our purchases there). Told him I want it detailed, he immediately refused because that's a $200 service. They don't take care of their customers after they get their money from the sale. This isn't our first bad experience with them, but it will be the last. I won't buy another vehicle from them ever again! More

Helpful 2

Report | Print

Got me a great deal on a new Ford Expedition! I got the car I wanted at a comfortable payment and a really good number for my trade-in. Everyone is so helpful and friendly, and that goes for service too. T car I wanted at a comfortable payment and a really good number for my trade-in. Everyone is so helpful and friendly, and that goes for service too. They've always been quick and efficient for me. Will definitely be back. More

Helpful 0

Report | Print

Love my F-150 from Metro Ford My experience with Metro Ford was excellent. They made everything really easy for me. From getting me the exact truck with all the features I wanted, My experience with Metro Ford was excellent. They made everything really easy for me. From getting me the exact truck with all the features I wanted, to the the paperwork and licensing, to teaching me about all the features and tech and even settling up my phone to sync with the truck. I got a great deal on the truck of my dreams. I would definitely buy another vehicle from Metro Ford again and highly recommend them. More

by Love my F150 Verified Customer Verified Customer

Helpful 0

Report | Print

This dealer Rocks! Mike Hoerstmann is the most knowledgeable service manager I have ever met, thank you Mike! Clean dealership with great staff and selection new and us Mike Hoerstmann is the most knowledgeable service manager I have ever met, thank you Mike! Clean dealership with great staff and selection new and used cars and trucks More

Helpful 0

Report | Print