Mike McKesson | Page 10

OK, I like Williamson's service because they are professional, they meet our expectations and they are also nice and polite people, I was really happy with them. professional, they meet our expectations and they are also nice and polite people, I was really happy with them. More

by minealva Verified Customer Verified Customer

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Tow truck driver delivered outstanding service. Personnel facilitated a loaner car quickly and the process was seamless. Repairs to my leased car did not take long. Personnel facilitated a loaner car quickly and the process was seamless. Repairs to my leased car did not take long. More

by S.HERNANDEZ14 Verified Customer Verified Customer

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Mike McKesson’s expertise is always the reason I come back to your dealership. I have dealt with him since he has worked at Williamson. back to your dealership. I have dealt with him since he has worked at Williamson. More

by CANES1222 Verified Customer Verified Customer

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Disappointing! Purchased extended warranty for over $6,000. Took car in for a COVERED minor repair. When I go in for the second time for the same issue (two separat Purchased extended warranty for over $6,000. Took car in for a COVERED minor repair. When I go in for the second time for the same issue (two separate days) in one week, he says “well, that’s not going to be covered, because you didn’t tell me you had an extended warranty”. Now, understand I PURCHASED THE VEHICLE & WARRANTY FROM WILLIAMSON!! I was very professional and questioned the service rep about his position and said, “no worries, I will pay for the repairs and that I was very disappointed with how the situation was handled”. I asked to speak with a service manager and was told he was gone for the day @ 4pm… I asked if I could leave the car, and have the manager review the damaged parts (which they had) and reconsider. Again he said it would not be covered… I left. Next day I go back to speak with the service manager and he is no where to be found (again); this time it was the early morning. I went to pay for my repairs and the service rep came over and says, “we were able to cover 2 of the 4 tire sensors” through the warranty. As if a favor or extension was being made. Over the years, I’ve purchased over $300,000 in vehicles from Williamson Cadillac, this same dealership over the past 20 years. It’s safe to say, I will be taking my business & my families business elsewhere…. This is a dishonest way of doing business! 100% DISAPPOINTMENT & DISSATISFIED!! More

by RickgotaSummit2016 Verified Customer Verified Customer

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XT5 wouldn’t turnover, Williamson Customer Service arrived, determined cause in less than 5 minutes, remained with me until truck arrived to carry car to Williamson where it took less than 1/2 hour to arrived, determined cause in less than 5 minutes, remained with me until truck arrived to carry car to Williamson where it took less than 1/2 hour to repair. Great service! More

by dgbrooklyn Verified Customer Verified Customer

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Everyone is friendly. I feel like the service is great. While the service did take longer, they allowed me to keep the loaner vehicle. My only issue with this dealer is th I feel like the service is great. While the service did take longer, they allowed me to keep the loaner vehicle. My only issue with this dealer is their underwriter who’s a sleaze ball. More

by BOYERARNIE Verified Customer Verified Customer

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They have a great service department that is always friendly and willing to help. Thanks! friendly and willing to help. Thanks! More

by Btgg Verified Customer Verified Customer

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Always courteous and quick. They could be better about alterting us when Service is complete. But always a pleasure and a clean denali when done is lovely. They could be better about alterting us when Service is complete. But always a pleasure and a clean denali when done is lovely. More

by sue Verified Customer Verified Customer

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My Service drive representative was attentive and knowledgeable, the facility was clean and organized. I loved the complementary breakfast items knowledgeable, the facility was clean and organized. I loved the complementary breakfast items More

by gp4269 Verified Customer Verified Customer

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Called on 12/4 for appointment for recall but was told part had to be ordered and they would call me. Called again on 12/26 and they had one part and made appointment for 12/31 which was when my suv was r part had to be ordered and they would call me. Called again on 12/26 and they had one part and made appointment for 12/31 which was when my suv was repaired. Took too long since it was an urgent safety recall. More

by Rodrtoni65 Verified Customer Verified Customer

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