Mike Murray | Page 14

Our service master Michael Murray was very helpful with our service issue which required warranty assistance. He overcame many hurdles and eventually all issues were rectified. Thank you Mike. our service issue which required warranty assistance. He overcame many hurdles and eventually all issues were rectified. Thank you Mike. More

by treagan Verified Customer Verified Customer

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I’ll start by saying that for many years of owning my Ford edge, I had nothing but excellent service at this dealership. However, since post pandemic, it has been on a steady decline with each visit. Alm Ford edge, I had nothing but excellent service at this dealership. However, since post pandemic, it has been on a steady decline with each visit. Almost 2 years ago, I took my car in and they could not figure out what was wrong with it, long story short, I was eventually given a rental, which I held onto for several months because they forgot my car was there. When the mechanic finally did fix the issue, he advised he had no idea my car was on the lot and that it could’ve been fixed in a much quicker time. fast forward to my most recent visit, where I paid $300 for a part and $1500 for “six hours” in labor. I was able to negotiate that down by a whopping $150 for a “so-called” coupon. This has nothing to do with my service technician, and everything to do with the outrageous pricing. I understand that labor costs are up, but this was over the top. In hindsight, we should have told the car back to our house and put in the hours to fix it ourselves. As I told my technician, that was my last visit to Walker Ford. I will never buy another car or return there for service. More

by MELB1417 Verified Customer Verified Customer

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Very professional. No problem getting an appointment for warranty work, recall. Staff were friendly and helpful. Called when vehicle was ready. I highly recommend wal No problem getting an appointment for warranty work, recall. Staff were friendly and helpful. Called when vehicle was ready. I highly recommend walker ford. More

by Rbmccartney Verified Customer Verified Customer

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I am here for six weeks of sunshine from well above Syracuse. My Ford Edge had issues on 275 which required immediate attention and had us quite upset. I called Walker Ford and you worked me in THAT DA Syracuse. My Ford Edge had issues on 275 which required immediate attention and had us quite upset. I called Walker Ford and you worked me in THAT DAY. From Mike Murray up front - to the parts department - to someone in the garage area who squeezed me in to the schedule and made the repairs - You ALL exceeded my expectations! You ALL are the best! Thank You for your kind service. More

by Buck Verified Customer Verified Customer

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Everyone, and I mean everyone was amazing. Above and beyond great service from my amazing technician Mike, the sweet young girl that assisted me for Mike, to the shuttle driver Ralph and the Above and beyond great service from my amazing technician Mike, the sweet young girl that assisted me for Mike, to the shuttle driver Ralph and the cashier! Thank You All so much, my Pearl has a new home at Walker for all her service needs.. More

by Ms Pearl Verified Customer Verified Customer

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Excellent service, Estimated time for pickup was an hour earlier than expected. NICE! Cost estimate was lower than quoted. NICE! earlier than expected. NICE! Cost estimate was lower than quoted. NICE! More

by HOWIEJA101 Verified Customer Verified Customer

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The service I received was Timely, friendly and helpful. I waited less than an hour, when I thought I would be there for longer. I waited less than an hour, when I thought I would be there for longer. More

by kelly.stahley Verified Customer Verified Customer

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They where very helping nice I would tell anybody to use them at anytime great place. them at anytime great place. More

by MARRIEOTAYLOR Verified Customer Verified Customer

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The only thing that I can say is that your service dep has always got me in my advisor is michael m. has always got me in my advisor is michael m. More

by HUNMAR915 Verified Customer Verified Customer

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They worked me in when I had a issue and was going out of town! Super good people/place. of town! Super good people/place. More

by Donnal27 Verified Customer Verified Customer

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