Mike Needham | Page 62

Service Center Friendly staff. Nice waiting room. Went in for my first routine service on my new car. Pleased with service. Washing and vacuuming your car is a n Friendly staff. Nice waiting room. Went in for my first routine service on my new car. Pleased with service. Washing and vacuuming your car is a nice touch. More

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Suburu personnel were polite and professional. We were in and out in 1 hour for our six month/6000 mile check-up; the seating area was comfortable. in and out in 1 hour for our six month/6000 mile check-up; the seating area was comfortable. More

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Great! Everyone was friendly and readily answered my questions and any concerns I had. My wait time was reasonable; the customer courtesy room was pleasant a Everyone was friendly and readily answered my questions and any concerns I had. My wait time was reasonable; the customer courtesy room was pleasant and well-stocked. More

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Appreciate the Service Great service and followed up with me to make sure I knew what was going on. Appreciate both the quality of the service and the friendliness of every Great service and followed up with me to make sure I knew what was going on. Appreciate both the quality of the service and the friendliness of everyone. More

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well rounded Mike is new to sojax. Mike needed to complete and officiate a transaction order that was set up by Kevin. Both of them are of the old school, humble Mike is new to sojax. Mike needed to complete and officiate a transaction order that was set up by Kevin. Both of them are of the old school, humble and kind personality that I can get along with the easiest in car maintenance discussions. Both of them alone will make the service department enjoyable and a pleasant experience to go to for service. Mike even has a likeable sense of humor and has one of the most well mannered displayed on customer experience I have seen and heard. My car was manufactured in 2016 and it is beyond my understanding why sojax took forever to hire someone of Mike's personality. Great job Mike and Kevin. You two have great teamwork. I'll definitely be looking forward to dealing with them two in future service visits. More

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Not A Positive 1st Service On My 2019 Outback Brought my 2019 Outback in for first service. Everyone was friendly. Drove home, parked, looked over the service. There was a handprint-sized s Brought my 2019 Outback in for first service. Everyone was friendly. Drove home, parked, looked over the service. There was a handprint-sized smudge of oil on the front of my hood. (It cleans off. Not the end of the world.) One of the two clips holding the oil filter door is gone. It was there before the service because I wanted to see for myself where the filter and drain plug were located. The oil level reads passed the max fill line on the dipstick after waiting the requisite time to check it according to the manual. All I ask if that my vehicle and property are handled respectfully when entrusted with you. Not off to a good start at all with this dealership, especially for the simple 6,000 mile service. I'm concerned what else might not go right when the maintenance schedule requires more work. More

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Outstanding Service and Integrity I have purchased 3 Subarus from this dealership (my first Subaru being purchased in CT from the dealership owner back in 2000). Mike, Service Manage I have purchased 3 Subarus from this dealership (my first Subaru being purchased in CT from the dealership owner back in 2000). Mike, Service Manager, and Jennifer, are always helpful and courteous. Everyone at this dealership provides exceptional service and care from purchase through service and beyond. I have always been pleased with their personal attention and care:) More

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High Quality Service My wife and I have had our Subaru's serviced at Subaru of JAX for the last 7 years and have always been pleased with the work, the people, and the pri My wife and I have had our Subaru's serviced at Subaru of JAX for the last 7 years and have always been pleased with the work, the people, and the price. This is a quality dealership. More

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Above and Beyond Service My wife and I came to the service department of Subaru of Jacksonville without an appointment. We purchased a roof rack luggage carrier for our 2019 S My wife and I came to the service department of Subaru of Jacksonville without an appointment. We purchased a roof rack luggage carrier for our 2019 Subaru Crosstrek. Our intentions were to bring the roof rack home and do the install ourselves. We met with the service manager (Mike) who said that he can install the roof rack for us while we wait. Mike walked us to a restaurant located next door and assured us that our vehicle would be ready when we return from lunch. When we returned to the dealership, our vehicle was ready as promised. The roof rack was professionally installed in short period of time. The knowledgeable staff in this dealership made us feel very comfortable throughout our visit. I recommend this dealership for servicing your vehicle. Subaru of Jacksonville gets a 5 star rating from my wife and I. Thanks to the service manager (Mike) and all the employees that made our visit superb. Maricel & Paul Zachensky More

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One-year scheduled maintenance Yesterday my wife took her 2018 Subaru of 1 year/7,316 miles in for scheduled maintenance. The Express Service was great and they started on it right Yesterday my wife took her 2018 Subaru of 1 year/7,316 miles in for scheduled maintenance. The Express Service was great and they started on it right away... in and out in about half an hour... with a quick vacuuming and wash, as well! We want to thank Mike, Gabe, and Dan for their excellent and courteous service... as always at Subaru of Jacksonville. We love the Forester! More

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